SSO (Single Sign-On) is a feature that allows for users to log into
multiple services with one single set of applications. At this time
Shift4Shop does NOT offer standard SSO for ADMINISTRATORS
[https://support.3dcart.com/Knowledgebase/Article/View/6...
By law, the IRS requires all processors withhold daily deposits of any
merchant that does not having a matching TIN (Federal Tax ID Number)
or Legal Name at the IRS itself. This is a requirement by the IRS, and
not initiated by Shift4. The start date...
To assist with overall site performance, Shift4Shop makes use of a
separate template for 404 error pages. In doing so, it helps optimize
page load times so your customers can have a better browsing
experience.
By default, your store will display th...
When you log into the Shift4Shop Online Store Manager, you will
automatically be taken to the Dashboard page. The dashboard offers an
Overview section that offers a quick look at various statistics of the
store, such as orders, sales, and visitors.
...
In today's world, cybersecurity and safety is highly important. As
such, you always want to ensure you are following the best practices
when it comes to your passwords to guarantee your information is safe
at all times.
USE UNIQUE PASSWORDS
You sh...
Shift4Shop is unique in the eCommerce industry for offering a free,
unlimited plan scalable to Enterprise levels. We are in the process of
phasing out all paid plans, leaving the End-to-End eCommerce plans as
the only available option. This article w...
Shift4Shop is always growing and implementing new features and
integrations. Due to the nature of the platform, however, you may be
looking for features we don't currently support. While we cannot
guarantee any features will be added beyond what is c...
The Account Settings page will show you a summary of your user and
store account information. This page will also allow you to perform
simple account functions such as:
* Setting up/Updating your 2-STEP AUTHENTICATION
[https://support.3dcart.com/...
Beginning with version 12.0.7, merchants will be able to connect their
store to 3rd party SSL certificates on their own. The following
instructions will show you how to use this new function.
NOTE
This function will allow you to install a 3rd part...
Our support ticketing system does not currently accept attachments on
incoming tickets. However, sometimes your issue may require a
screenshot to be included with your ticket.
If you need to submit a screenshot of your issue to our support team,
we...
If you are using your Shift4Shop Online Store to run a restaurant or
food service business, you can easily add third-party online
reservation and ordering services by adding your service's URL via the
EXTRA PAGES
[https://support.3dcart.com/Knowledge...
This is due to recent browser updates which now force HTTPS.
In the past, if your store used a shared SSL certificate _(registered
to *.3dcartstores.com)_, entering your domain name in HTTPS mode would
merely redirect to the _shared_ URL and its se...
Your PCI scan may be reporting a "PHP-CGI Argument Injection" or
similar error about your Shift4Shop website.
This is a False Positive and you'll need to get back to the company
that performed the audit so they can flag it this way.
The system is...
The Store Language section allows you to change many of the various
generic labels and text found throughout your online store. Generally,
most of the pre-written text found on common pages such as login pages
and so on will be found here. With it, y...
With the increase of data breaches in recent years, some browsers
(including Chrome) may provide warnings to users when particular
username/password combinations are used. If the browsers are set with
these functions, and they detect a login that was...
Occasionally, you or a visitor to your site may see the following
message when attempting to go to the site.
Typically, this message occurs when a specific user's connection is
being diverted by the DDoS Protection services we employ.
NOTE
To be...
Update: Ending Support for Legacy Functions
On 12/31/2020, we will be ending support for the following Legacy
Functions.
* Legacy Admin Interface
* SmarterStats
* HTML5 Templates
We are committed to offering our merchants the best that eCo...
NOTE
The following information applies mostly if you have purchased a
dedicated SSL certificate for your site.
* ISSUE
When trying to access your store via an HTTPS address, the browser
returns a "403 Forbidden" Error
* CAUSE
Your site's SSL ...
Although Shift4Shop is 100% PCI compliant, 3rd party PCI scanning
services can sometimes come back with FALSE POSITIVES
[https://support.3dcart.com/Knowledgebase/Article/View/963] that
trigger a FAILURE
[https://support.3dcart.com/Knowledgebase/Artic...
In some cases, your PCI scan may return the following vulnerability
report.
PCI VULNERABILITY: SSL/TLS ADAPTIVE CHOSEN CYPHERTEXT ATTACK
VULNERABILITY AGAINST RSA (ROBOT ATTACK)
This error message is due to a false positive and may be
ignored/byp...
Your PCI scan may be registering a cookie called
"ASPSESSIONIDAQCATAQS" as a non-secure cookie.
This is an automatically generated cookie that is not actually created
by the Shift4Shop software but rather the IIS server running your
site. It is use...
As a service, Shift4Shop is compliant with current consumer privacy
acts such as the California Consumer Privacy Act (CCPA) enforced by
the State of California as of January 1st, 2020.
In addition, we are prepared to address any requests made by ou...
Merchants using Shift4Shop's HOUZZ INTEGRATION
[https://support.3dcart.com/Knowledgebase/Article/View/826] may have
noticed the following message in their synchronization log:
> ERROR CODE: 25001 | ERROR MESSAGE: NO LISTING FOUND
The wording of th...
"Phishing" is an Internet scam that uses deception to compromise the
security of your personal information. In many cases, these scams are
performed via an email that looks legitimate, but ultimately clicks
through to a fake site made to look like th...
Yes!
Your store will keep a running log of changes made within the Online
Store Manager on Products, Orders and Customer records.
After making and saving any changes to a product, order, or customer
record, the store will add a "Change History" s...
Are there limits to the API Calls?
When connecting to the store's API (for 3rd party applications or your
own apps) you will typically make various calls to the service in
order to retrieve information or send information back to the store.
For e...
There may be times when you would like to prevent certain countries
from being able to use your store and place orders on it. For these
situations, the easiest method to employ would be to edit your store's
country list so that it only includes those...
Can I Display Referring Affiliates on my Store?
Some merchants using the AFFILIATE PROGRAM
[https://support.3dcart.com/Knowledgebase/Article/View/416] may want
to display the referring Affiliate on their store pages. For example,
a notice on the pa...
* ISSUE:
When opening up an exported CSV file in Excel, data in certain rows
may get split into multiple columns.
* CAUSE:
There may be too much data in a particular cell, thereby making
everything shift over to the next column in order to displ...
In a PREVIOUS ARTICLE
[https://support.3dcart.com/Knowledgebase/Article/View/115], we
described how you can edit your store's text and system messages to
reflect your business' language.
If you plan to translate your store into either Spanish or Po...
* PROBLEM:
Some links (such as analytic campaign URLs) are returning "403:
Forbidden: Access is Denied" message and preventing the URL from
working correctly.
* SOLUTION:
Check the link's URL for HTML code/script and remove it.
For proper PCI ...
Yes! If you're building a Shift4Shop App, creating a Shift4Shop Theme,
or designing a site for a client of your own; Make sure to sign up for
our partner program so you can get access to a sandbox account to help
you develop for Shift4Shop!
* If ...
In the main dashboard of your Shift4Shop Online Store Manager you will
see a readout of your store's traffic. Also, by going to REPORTS
>STATISTICS and viewing the Visitors/Hits reports you can also see
information about your store's visitors.
To b...
* ISSUE:
Even though I have disabled the Mailing List and Manufacturers list
in my store, it still appears on the footer when I view my site!
* CAUSE:
You're viewing the store while logged into the Online Store Manager.
Most Themes will have ...
Several of the store's built-in functions can be configured in such a
way where the features will only work for shoppers in certain
geographical locations. For example, when setting up a shipping
method, you have the ability to specify the country an...
As an online store owner, you should have a basic idea of who your
site visitors are. This can be useful information because it helps you
determine and plan many aspects of your store and improve sales.
Fortunately, there are several tools availabl...
When customers register for an account on your store, they are
required to fill out a CAPTCHA field to verify their entry. Some
merchants have asked if this CAPTCHA field could be removed.
While it is possible to remove the CAPTCHA verification for...
NOTE
The following applies mostly to legacy stores created under the
3dcart service. New Shift4Shop stores are typically automatically
provisioned using https mode.
By default, your store only goes into secure SSL/HTTPS mode when there
are specifi...
COLLAPSIBLE MENU BAR
As you're viewing the New Admin, the left hand navigation bar can now
be collapsed to give you more screen real estate. Just look for the
arrow icon as shown below:
Clicking on that arrow will collapse the menu and give you a ...
As orders come into your store, you will receive an indicator at the
top right of the Shift4Shop Online Store Manager as well as a copy of
the customer's notification email. And - if you are using Google's
Chrome browser while logged into your store ...
Your Shift4Shop store comes with a default Terms And Conditions page.
The default terms and conditions page is pre-populated with general
content such as privacy policies, shipping policies, returns policies
and more.
These policies are added to th...
Along the top, right-hand corner of the Shift4Shop Online Store
Manager
[https://www.3dcart.com/shopping-cart-features-management.html], you
will see a search bar. This is the Admin's _global_ search bar and it
can be used to search for either orders...
Many merchants have asked if they can change their default username
for the Shift4Shop Online Store Manager to a user name of their own
choosing.
Unfortunately, the default username CANNOT be changed since it is
automatically created by the store s...
By default, your Shift4Shop store will contain a drop down list of
countries in the checkout page for the shopper's billing and shipping
information.
The countries and states populated in these drop-down menus are
directly controlled by your store'...
Changing your billing term (from monthly to quarterly, semi-annually
or annually) can save you money and stop the hassle of following up
with monthly bills.
With Shift4Shop, this process is both easy and hassle-free. This
article will show you how....
If you are reviewing your site's statistics information, you may
notice a large amount of requests to the site from the following IP
address:
23.253.90.149
This is nothing to be alarmed about and can be safely ignored.
The request from this IP ...
Shift4Shop allows you to create additional pages via the Site Content
section. Alternately, you also have the ability to upload your own
custom created web files to the store via FTP. However, please be
aware that there are certain limitations in the...
CONTENT
* FIRST TIME SSL PURCHASE/INSTALLATION
* REVIEW YOUR DOMAIN'S WHOIS INFORMATION
* ALTERNATE VALIDATION EMAIL ADDRESSES
* EXTENDED VALIDATION CERTIFICATES
* SSL RENEWALS
* SSL TRANSFERS
If you are thinking about adding an SSL cer...
How do I increase the size of the thumbnails on the home page?
* ISSUE
Thumnbail images on the Home Page appear too small
* CAUSE
The thumbnail is physically too small for your selected theme
When you upload a main image to your product, the...
Your store has two areas where your company's logo may appear.
The first section is the store logo which is applied to the whole site
by going to SETTINGS >GENERAL >STORE SETTINGS and specifying a path to
the logo in the "Store Logo" field.
This ...
You can submit trouble tickets to support, billing and sales, right
from your Shift4Shop Online Store Manager!
To begin, log into your Shift4Shop Online Store Manager and look
towards the very bottom of the left hand navigation menu.
Once there, ...
We hold our customer's security and privacy very dear and due to this,
Shift4Shop's Customer Service and Technical Support Teams are only
able to provide help for verified and authorized contacts on the
hosted Shift4Shop service account. Because of t...
Cancelling your service with Shift4Shop is both easy and hassle-free
and this article will show you how. But before we get to those steps,
perhaps there's something specific that we can still help with?
Please consider the following:
-------------...
Many times, a merchant may be presented with the golden opportunity of
having their store or products featured in a national media spotlight
like television shows or news programs. This kind of national exposure
can greatly elevate the amount of traf...
Your Shift4Shop store can be connected to serveral 3rd party services
that are intended to simplify and streamiline many common ecommerce
functions like shipping processes, order management, customer
management, marketing processes, site searches and...
The Digital Millenium Copyright Act (DMCA) is a United States
copywrite law which in part provides legal protection to
manufacturers, distributors and commercial businesses from having
their copyrighted material used without their permission.
As a ...
We try to offer as much of a well rounded and fully featured shopping
cart as possible. However there are certain functions which are not
available on the service. Furthermore, there may be instances where
features we _do_ have on the service do not ...
CONTENTS
* SETUP YOUR MERCHANT ACCOUNT/ONLINE PAYMENT GATEWAY
* SETUP YOUR OFFLINE PAYMENT METHODS
* SETUP YOUR INVOICE NUMBER SEQUENCE
* CREATE YOUR SHIPPING METHODS
* SETUP YOUR COMPANY POLICY PAGES
* CREATE FURTHER CHECKOUT OPTIONS
...
Images for your store can be uploaded using the _ File Manager_ found
inside your Shift4Shop Online Store Manager.
-------------------------
ACCESSING THE FILE MANAGER
* Log into your Shift4Shop Online Store Manager
* Look to the top right of ...
If you have a series of retail stores owned or affiliated with your
business, a common practice is to provide a "Store Locator" function
of some sort that will allow your visitors to find a location near
them.
This is currently not a feature offere...
Some merchants have asked if it was possible to offer a split payment
at checkout for their shoppers to allow them to make payment in
installments rather than up front.
Unfortunately, no. At this time, we do not have this capability as the
store so...
* ISSUE
While logged into your Shift4Shop Online Store Manager, you find that
you are being randomly logged out of the admin with no warning.
* CAUSE
It's possible that your connection's IP address has changed
As you may be aware, there is a s...
The Titles & Content section is a great way to make changes to the
layout of your main pages _without_ editing the HTML templates.
Functions available to you in the Titles & Content section include:
* Changing page Titles
* Hiding the left and ...
To change the currency that your store uses, go to
SETTINGS >GENERAL >STORE SETTINGS. Once there, you will see "Store
Standards" at the very bottom of the page. Within this section you
will see:
* CURRENCY SYMBOL
Use this field to specify the des...
Developers who would like to create apps for use on Shift4Shop powered
stores can use our REST API capabilities.
To begin setting up your developer credentials as well as review the
REST API reference material, please click HERE
[HTTPS://APIREST.3D...
For the most part, yes - with a few exceptions.
As a provider of a hosted eCommerce solution, Shift4Shop outsources
its web servers from a U.S. Based hosting server provider that adheres
to applicable export compliance regulations.
As such, there...
Shift4Shop's myWebmaster Service allows you to order quick fix
services from Shift4Shop that you might not have the necessary
experience, comfort, or time to complete on your own.
Services via myWebmaster include tasks like the following:
* STAN...
With Shift4Shop, you can schedule individual exports for most of the
CSV files used by your store. This can be useful for situations where
you might need to store an export of your customer records directly to
your site's FTP folder. Or perhaps your ...
When your customers reach their final checkout pages, the forms that
they will fill out for billing and shipping will come pre-populated
with your store's country of origin. Since the majority of your user
base will likely be domestic to your store, ...
-------------------------
WE'RE HERE 24/7 TO HELP
Shift4Shop wants to help your store become successful, and we've
gathered a team of individuals on our support team specifically for
this purpose. They're here - 24 hours a day, 7 days a week - to g...
After you've successfully added your products, configured your payment
and shipping methods, and gotten through the design aspects of your
site you'll probably want to test your store in order to get a feel
for how your customers will experience your...
You may have noticed lately that we've been asking our merchants to
submit their tickets and replies via their SHIFT4SHOP ONLINE STORE
MANAGER [https://support.3dcart.com/Knowledgebase/Article/View/552].
Our reason for this request is simply that we ...
A screenshot (also known as a screen capture) is basically a snapshot
of your computer's screen. For troubleshooting purposes, you may be
asked by the support team to provide a screenshot as an error occurs,
or to illustrate how a specific element of...
When it comes to viewing a web page online, there are many factors
involved which can cause a website to perform slowly or with limited
performance.
For example, there are connection factors to consider like Internet
routing and basic connectivity ...
A traceroute is a basic network utility/function that will display the
specific route a network connection takes to reach another network. In
many cases, the traceroute function can be useful in diagnosing
connection problems between an end-user comp...
The majority of Shift4Shop users will be on the latest version of the
Shift4Shop software. However, some merchants have very special
customizations made for them by Shift4Shop over the years. In some
cases, these stores may not be on the latest versi...
* ISSUE:
After selecting the option in to "Prevent this page from creating
additional dialogs," categories can no longer be removed.
* CAUSE:
Preventing the site from generating a pop up in this fashion will
prevent the action from working corre...
* ISSUE:
A Scheduled CSV export via FTP to a 3rd party FTP server is active in
the store, but the file never arrives.
* LIKELY CAUSE:
The admin user that the scheduled export was assigned to no longer
exists.
One of the available options to th...
When using your store's built-in REWARDS POINTS PROGRAM
[https://support.3dcart.com/Knowledgebase/Article/View/576], you have
the option of also adding reward points to individual customer
records. You can also perform the same function via a CSV fil...
Your Shift4Shop store comes with a NEWSLETTER FUNCTION
[https://support.3dcart.com/Knowledgebase/Article/View/385] that
allows you to send marketing emails to your store's subscribers
directly from the Online Store Manager. To subscribe to your maili...
Every account with Shift4Shop has its own unique login page. The
address to your Shift4Shop login page will depend on the domain you
have on your account and whether or not the DNS for that domain is
pointing to us.
By default your Shift4Shop login...
Some merchants may want to preserve their main online presence on
their existing WordPress site while merely linking to their Shift4Shop
store for orders.
The following information will help you accomplish this.
This article contains the followin...
All billing information that pertains to your account with Shift4Shop
can be accessed through your Online Store Manager. Information such as
service invoice numbers, details, bill dates, as well as the credit
card on file, open balances, and the abil...
Your Shift4Shop store has the ability to BLOCK SPECIFIC IP ADDRESSES
[https://support.3dcart.com/Knowledgebase/Article/View/149] from
accessing your store. The IP blocks can be entered manually or via a
CSV import. In this article we'll describe how ...
To update the card and/or billing information which you use to pay for
your Shift4Shop service, please use the following steps:
* Log into your Shift4Shop Online Store manager
* Look towards the bottom of the left hand navigation menu and Click...
Shift4Shop can support any language that uses the Roman/Latin
alphabet, such as English, French, Spanish, Portuguese. However, the
cart cannot support non-roman/latin alphabets, such as Greek or
Chinese.
TIP
Here is a brief definition of the MODER...
A common setup that some merchants employ is to have their Shift4Shop
store _separate_ from another online presence. For example, they will
have a main site at _MAINDOMAIN.COM_ and they will link to their
Shift4Shop store at _STORE.MAINDOMAIN.COM_. T...
When accepting online transactions, your store will switch over to its
secure URL which uses the "Secure Socket Layer" (SSL) protocol to
encrypt data as it is being transmitted. When switching over to SSL,
browser programs will request an SSL certifi...
Here is what you need to do if you forget your password or lock your
account.
PASSWORD REMINDER
If you forget your password and are not able to log into your
Shift4Shop Online Store Manager interface, click on the "Forgot your
Password?" link righ...
The "Database Feeds" is a helpful tool that allows you to add FAQs,
News, Articles, Press Releases, Testimonials, etc. into your site.
You can accomplish this by creating your own HTML and adding the
information on the content section, however, wit...
Yes.
Shift4Shop allows you to add custom scripts to your website; these
could be Javascript functions to be used in the HTML, Tracking Scripts
from third party services like Bing, StatCounter, and Conversion
Scripts from affiliate programs like Sha...
In general it's a good idea to change your password at least every 60
days.
The Shift4Shop system will automatically require that you change the
password at least once every 90 days. This security system can not be
changed, and is in place to prote...
Use this guide when migrating from another shopping cart solution.
STEP 1: MIGRATING DESIGN
We offer a large variety of themes to choose from native to our
platform. In the event these themes do not meet your needs, we
recommend looking into our E...