* ISSUE:
After selecting the option in to "Prevent this page from creating
addditional dialogs," categories can no longer be removed.
* CAUSE:
Preventing the site from generating a pop up in this fashion will
prevent the action from working corr...
When it comes to viewing a web page online, there are many factors
involved which can cause a website to perform slowly or with limited
performance.
For example, there are connection factors to consider like Internet
routing and basic connectivity ...
WE'RE HERE 24/7 TO HELP
3dcart wants to help your store become successful, and we've gathered
a team of individuals on our support team specifically for this
purpose. They're here - 24 hours a day, 7 days a week - to guide you
and do their best to a...
3dcart has 24-hour support for our merchants. This includes phone,
online chat and email support. This article will describe how to open
support tickets if you should need us at anytime.
Tip
As of late April 2013, you can now submit tickets direct...
Your 3dcart store can be connected to serveral 3rd party services that
are intended to simplify and streamiline many common ecommerce
functions like shipping processes, order management, customer
management, marketing processes, site searches and man...
Many times, a merchant may be presented with the golden opportunity of
having their store or products featured in a national media spotlight
like television shows or news programs. This kind of national exposure
can greatly elevate the amount of traf...
With the built-in PROMOTION MANAGER
[https://support.3dcart.com/Knowledgebase/Article/View/30], you can
set up a variety of special offers and giveaways to shoppers to entice
them to visit your store. Here's how to use the promotion manager to
set up...
CONTENT
* FIRST TIME SSL PURCHASE/INSTALLATION
* REVIEW YOUR DOMAIN'S WHOIS INFORMATION
* ALTERNATE VALIDATION EMAIL ADDRESSES
* EXTENDED VALIDATION CERTIFICATES
* SSL RENEWALS
* SSL TRANSFERS
If you are thinking about adding an SSL cer...
Use this guide when migrating from another shopping cart solution.
STEP 1: MIGRATING DESIGN
Our designers can help migrate your existing look and feel onto the
3dcart platform. You will want to start this process early because it
usually will take...
In general it's a good idea to change your password at least every 60
days.
The 3dcart system will automatically require that you change the
password at least once every 90 days. This security system can not be
changed, and is in place to protect y...
The Quick Search is a simple tool that will save you time when looking
for a specific order, customer or product on your store's admin. It's
located at the top of the navigation menu within your Online Store
Manager
Entering any invoice number, cus...
Yes you can!
In some cases, you may want to keep your regular domain name separate
from your 3dcart store. Rather than having your current domain
(yourdomain.com) be the actual URL to your store, you may instead want
to have your 3dcart store act a...
Yes.
3dcart allows you to add custom scripts to your website; these could
be Javascript functions to be used in the HTML, Tracking Scripts from
third party services like Bing, StatCounter, and Conversion Scripts
from affiliate programs like Share-a...
The "Database Feeds" is a helpful tool that allows you to add FAQs,
News, Articles, Press Releases, Testimonials, etc. into your site.
You can accomplish this by creating your own HTML and adding the
information on the content section, however, wit...
Here is what you need to do if you forget your password or lock your
account.
PASSWORD REMINDER
If you forget your password and are not able to log into your 3dcart
Online Store Manager interface, click on the "Forgot your Password?"
link right be...
As shoppers check out of your store, they will typically enter their
billing and shipping addresses (including their ZIP/Postal code) into
the checkout pages to complete their purchases.
Most countries have postal codes to use, but there _are_ a fe...
When accepting online transactions, your store will switch over to its
secure URL which uses the "Secure Socket Layer" (SSL) protocol to
encrypt data as it is being transmitted. When switching over to SSL,
browser programs will request an SSL certifi...
Many apps can be developed for and used with 3dcart's REST API
functionality. The REST API is commonly used by third-party
applications to connect to your store and offer functionality with
their product or service. These third party apps will typica...
A common setup that some merchants employ is to have their 3dcart
store _separate_ from another online presence. For example, they will
have a main site at _MAINDOMAIN.COM_ and they will link to their
3dcart store at _STORE.MAINDOMAIN.COM_. This allo...
If you would like to change a product's pricing based on the options
that are selected for the item, you can add additional values to the
individual product option sets. For example, a clothing product may
come in a variety of colors all the same pri...
The following steps will outline how to connect your domain to your
3dcart web store.
PRIMARY DOMAIN
When you sign up for an account with 3dcart, you are asked for a
domain name. We ask for this information so that we can create your
store's speci...
3dcart can support any language that uses the Roman/Latin alphabet,
such as English, French, Spanish, Portuguese. However, the cart cannot
support non-roman/latin alphabets, such as Greek or Chinese.
TIP
Here is a brief definition of the MODERN LA...
If you'd like to create a coupon that offers a percentage amount off
on the shopper's order, simply mark the "%" checkbox as you're
creating the promotion.
For a more in-depth explanation, please use the following steps.
TIP
For this article, we...
While not _specifically_ a spreadsheet file on its own, a comma
separated values (CSV) text file has an advantage in the fact that it
can be viewed and read more comfortably in a spreadsheet program.
The most popular spreadsheet program available i...
To update the card and/or billing information which you use to pay for
your 3dcart service, please use the following steps:
* Log into your 3dcart Online Store manager
* Look towards the bottom of the left hand navigation menu and Click
on the ...
If you'd like to create a coupon that offers a discount to a specific
number of shopper orders, simply mark the "Total Allowed Uses" and
"Uses Per Customer" fields as you're creating the promotion.
For a more in-depth explanation, please use the fo...
* ISSUE:
Google Merchant Center reports that it cannot correctly index images
on my 3dcart store.
* CAUSE:
The robots.txt used for the HTTPS version of the site is set to block
Googlebot access
When you generate a feed from your store for Goog...
Your 3dcart store has the ability to BLOCK SPECIFIC IP ADDRESSES
[https://support.3dcart.com/Knowledgebase/Article/View/149] from
accessing your store. The IP blocks can be entered manually or via a
CSV import. In this article we'll describe how to i...
At some point you may need to change the domain name of your store to
a different domain name. To do this:
* Click HERE
[https://mywebmaster-3dcart-com.3dcartstores.com/Domain-Name-Change.html]
to go to our 3dcart Store to order the domain change...
All billing information that pertains to your account with 3dcart can
be accessed through your Online Store Manager. Information such as
service invoice numbers, details, bill dates, as well as the credit
card on file, open balances, and the ability ...
Here is a quick list of settings to check for which may cause your
custom file names to not work:
* In MARKETING >SEO TOOLS section, make sure the "Custom File Names"
checkbox is checked.
* In the MARKETING >SEO TOOLS section, make sure you cli...
Bandwidth is the amount of data allowed for transfer to and from your
website. A CERTAIN AMOUNT OF BANDWIDTH IS ALLOCATED
[https://www.3dcart.com/pricing.htm] for your store each month -
essentially, the higher plan you have with 3dcart, the more ban...
* ISSUE
Google indexing is reporting that your store's items are missing
microdata for the items' condition.
* SOLUTION
Change your product's listing page to the default listing_0.html
template which contains the required microdata coding for co...
Some merchants may want to preserve their main online presence on
their existing WordPress site while merely linking to their 3dcart
store for orders.
The following information will help you accomplish this.
This article contains the following se...
Every account with 3dcart has its own unique login page. The address
to your 3dcart login page will depend on the domain you have on your
account and whether or not the DNS for that domain is pointing to us.
By default your 3dcart login page will b...
RSS CONTENT READER
The RSS Reader feature allows you to add targeted content from any RSS
feeds like Yahoo News, Google News, MSN News, etc. Content is updated
in real time and displayed as part of your site. RSS feeds properly
used as content and ...
With 3dcart, you can import your store's category structure with a
simple CSV file. You can also export your store's existing category
structure as needed through CSV file format.
-------------------------
IMPORTING NEW CATEGORIES
To import new ca...
With 3dcart's built-in Product Review function, you have the ability
to import reviews to your store. This can be helpful if you are
migrating from another service and you would like to have your reviews
from your older platform appear on your new pl...
At present time, three of our available payment gateways are able to
allow _partial_ refunds from the 3dcart Online Store Manager. These
are PAYPAL EXPRESS, PAYPAL PAY FLOW PRO LINK and PAYPAL ADVANCED.
NOTE
If you are using a CORE theme for your ...
Only if the capture is _less_ than the authorized funds and only if
your payment gateway allows for the AUTHORIZE ONLY
[https://support.3dcart.com/Knowledgebase/Article/View/512] setting.
The Authorize Only setting available on some payment gateway...
Your 3dcart store comes with a NEWSLETTER FUNCTION
[https://support.3dcart.com/Knowledgebase/Article/View/385] that
allows you to send marketing emails to your store's subscribers
directly from the Online Store Manager. To subscribe to your mailing
l...
When using your store's built-in REWARDS POINTS PROGRAM
[https://support.3dcart.com/Knowledgebase/Article/View/576], you have
the option of also adding reward points to individual customer
records. You can also perform the same function via a CSV fil...
As a Store Owner, you may have a need to password protect your store
(or products) to limit access to only users who are logged in.
Fortunately your 3dcart store has a few different ways of doing this
depending on your specific need. Here we will des...
* ISSUE:
A Scheduled CSV export via FTP to a 3rd party FTP server is active in
the store, but the file never arrives.
* LIKELY CAUSE:
The admin user that the scheduled export was assigned to no longer
exists.
One of the available options to th...
While using HTML5 themes will allow your store front to be optimized
for most smartphones, we've also designed a way to access your Online
Store Manager via phone so you can process orders, review item
details, customer records and CRM tickets!
TIP...
You can use the Top Sellers module to list your store's top selling
items along your store's side banner. To enable Top Sellers:
* Log into your 3dcart Online Store Manager
* Using the left hand navigaito menu, go to MODULES
* Use the top sea...
The purpose of the 15-day free 3dcart trial is to let you familiarize
yourself with the 3dcart interface and how you would use it to create
and manage your online store. While the trial version has many of the
features built in, there are some functi...
* ISSUE:
Product has option with a help icon to provide more information to
the shopper but it is not appearing.
* CAUSE:
The viewer's browser is blocking popups.
If you are using options on your products, and you would like to add a
help icon...
Users of the Google Search Center may be getting messages regarding
"blocked resources" in their Google Index. The messages may also
contain a subscript stating that "_Rendering without this resource
might impair the indexing of your web pages_."
T...
If you are using Authorize.Net with the CIM tokenization module, your
customers have the option of saving their credit card on file for
future purchases.
To update their credit cards, your customers can use the following
steps:
After visiting the...
The majority of 3dcart users will be on the latest version of the
3dcart software. However, some merchants have very special
customizations made for them by 3dcart over the years. In some cases,
these stores may not be on the latest version due to th...
A traceroute is a basic network utility/function that will display the
specific route a network connection takes to reach another network. In
many cases, the traceroute function can be useful in diagnosing
connection problems between an end-user comp...
A screenshot (also known as a screen capture) is basically a snapshot
of your computer's screen. For troubleshooting purposes, you may be
asked by the support team to provide a screenshot as an error occurs,
or to illustrate how a specific element of...
As described in a previous ARTICLE
[https://support.3dcart.com/3dcart/Knowledgebase/Article/View/99], you
can tailor your search function so that results are returned based on
product ID, MFGID, and several other parameters included in the
product li...
You may have noticed lately that we've been asking our merchants to
submit their tickets and replies via their 3DCART ONLINE STORE MANAGER
[https://support.3dcart.com/Knowledgebase/Article/View/552]. Our
reason for this request is simply that we feel...
Unfortunately, no.
Merchants using the PRODUCT BUNDLE
[https://support.3dcart.com/Knowledgebase/Article/View/439]function
have the ability to make the options pre-selected and/or required in
order to have their shopper absolutely purchase the bundl...
After you've successfully added your products, configured your payment
and shipping methods, and gotten through the design aspects of your
site you'll probably want to test your store in order to get a feel
for how your customers will experience your...
When your customers reach their final checkout pages, the forms that
they will fill out for billing and shipping will come pre-populated
with your store's country of origin. Since the majority of your user
base will likely be domestic to your store, ...
ADMIN USER OPTIONS PANEL
If you look towards the top right of your 3dcart Online Store Manager,
you'll see the username that you are currently logged into. Clicking
on this user name will bring up a small menu of options in which you
will notice a s...
With 3dcart, you can schedule individual exports for most of the CSV
files used by your store. This can be useful for situations where you
might need to store an export of your customer records directly to
your site's FTP folder. Or perhaps your fulf...
With 3dcart's Automation Rules feature, you can specify automated
actions that will be applied to orders when they meet conditional
requirements which you set. Orders meeting your pre-defined
requirements can then be made to apply certain actions suc...
The 3dcart Automatic Reorder Reminders feature - a.k.a 3dReminders -
allows you to configure product specific reminders that will
automatically send an email to your customers who purchase the
product. This can be useful if your product line contains...
3dcart's myWebmaster Service allows you to order quick fix services
from 3dcart that you might not have the necessary experience, comfort,
or time to complete on your own.
Services via myWebmaster include tasks like the following:
* STANDARD SER...
In a PREVIOUS ARTICLE
[http://tr450.fusionbot.com/b/trk?uid=cf65b9a7be348aef&sn=162790959&ip=50.192.151.49&lgkKy=popup+blocked&rn=2&https://support.3dcart.com/Knowledgebase/Article/View/231/6/why-cant-i-remove-categories-after-using-the-prevent-this-...
If you are using the CUSTOMER GROUPS
[https://support.3dcart.com/Knowledgebase/Article/View/197] function
of the store, you have the option to allow registration to groups that
you create. As an example, you can create a customer group for
WHOLESALE ...
As specified by the PCI Security Standards Council, _Global_ support
for TLS v1.0 will be discontinued as of June 2016, and we are getting
an early start on the process by discontinuing it in May*.
Since we anticipate many questions from our users ...
As a merchant, you may want to offer a situation where your shopper
can get a gift certificate when they purchase a particular item.
However, due to the way gift certificates are designed to work, the
certificate's value is reflective of how much m...
* ISSUE:
Product Pages that have been disabled are showing up as "Product Not
Available" instead of a 404 page.
* CAUSE:
Product was disabled by marking it as Hidden.
If a product is removed from your 3dcart store's database or otherwise
doesn...
For the most part, yes - with a few exceptions.
As a provider of a hosted eCommerce solution, 3dcart outsources its
web servers from a U.S. Based hosting server provider that adheres to
applicable export compliance regulations.
As such, there are...
3dcart is pre-programmed with many payment gateways from the get go.
However, if a particular gateway that you want/need to use is not yet
implemented, we have made it possible for that gateway's developers to
create an integration on an ad hoc basis...
As an alternative to using the DROPIMAGE OPTION
[https://support.3dcart.com/Knowledgebase/Article/View/465] you can
also set up your product to display individual color swatches.
WHAT'S THE DIFFERENCE?
With the dropimage option, your product can d...
Developers who would like to create apps for use on 3dcart powered
stores can use our REST API capabilities.
To begin setting up your developer credentials as well as review the
REST API reference material, please click HERE
[HTTPS://APIREST.3DCART...
3dcart has a feature that allows you to create specific CHECKOUT
QUESTIONS [https://support.3dcart.com/Knowledgebase/Article/View/403]
that can be answered by your shoppers during the checkout process. One
of the more common uses of this function is ...
* ISSUE:
You would like to block a particular bot from crawling/indexing your
site
* SOLUTION:
Edit your store's Robots.txt file.
To begin:
* Log into your 3dcart Online Store Manager
* Using the left hand navigation menu, go to MARKETIN...
To change the currency that your store uses, go to
SETTINGS ->GENERAL ->STORE SETTINGS. Once there, you will see "Store
Standards" at the very bottom of the page. Within this section you
will see:
* CURRENCY SYMBOL
Use this field to specify the d...
The Titles & Content section is a great way to make changes to the
layout of your main pages _without_ editing the HTML templates.
Functions available to you in the Titles & Content section include:
* Changing page Titles
* Hiding the left and ...
When selling eProducts
[https://www.3dcart.com/sell-online/how-to-sell-digital-downloads-online.html]
on your store, please be use following parameters to ensure proper
functionality:
* FILE EXTENSION:
* _*.zip is the most recommended._
You can...
As a product is added to your store - whether manually or via CSV
import - it is written to the store's database. The identification for
the product (as it appears to the database), is called the "Catalog
ID." It is basically the unique identifier us...
There are several ways to upload images to the 3dcart Online Store
Manager. You can manually upload a small number (8) of image files at
a time, or upload _all_ of your images at once via FTP. This article
will go over the various ways to upload your...
* ISSUE
While logged into your 3dcart Online Store Manager, you find that you
are being randomly logged out of the admin with no warning.
* CAUSE
It's possible that your connection's IP address has changed
As you may be aware, there is a setti...
Some merchants have asked if it was possible to offer a split payment
at checkout for their shoppers to allow them to make payment in
installments
[https://www.3dcart.com/payment-gateways/financing-payment-solutions.html]
rather than up front.
Unfo...
When running a Google PageSpeed test on your store's domain, one of
the suggested corrections is to "Eliminate render-blocking JavaScript
and CSS in above-the-fold content" and a variety of suggestions will
be made.
Unfortunately, the CSS and JS el...
If you have a series of retail stores owned or affiliated with your
business, a common practice is to provide a "Store Locator" function
of some sort that will allow your visitors to find a location near
them.
This is currently not a feature offere...
Yes. If you are using RSS
[https://support.3dcart.com/Knowledgebase/Article/View/235] for your
site, your browser should automatically detect the feeds for display.
However, if you'd like to provide direct links to the feeds, you can
use the followin...
Images for your store can be uploaded using the _ File Manager_ found
inside your 3dcart Online Store Manager.
ACCESSING THE FILE MANAGER
* Log into your 3dcart Online Store Manager
* Look to the top right of the page an click on your username...
With 3dcart,you have the ability to let your shoppers save their
shopping carts [https://www.3dcart.com/lp/features/saved-carts/] in
order to let them complete their orders upon their return visit. This
feature also allows you - as merchant - to craf...
* ISSUE
Store owners would like to have multiple versions of their domain
redirect to their 3dcart store.
* SOLUTION
Use your alternate domain's registrar or DNS host to forward the
domain.
3dcart merchants are limited to one domain per 3dcart...
CONTENTS
* SETUP EMAIL ACCOUNTS
* SETUP YOUR MERCHANT ACCOUNT/ONLINE PAYMENT GATEWAY
* SETUP YOUR OFFLINE PAYMENT METHODS
* SETUP YOUR INVOICE NUMBER SEQUENCE
* CREATE YOUR SHIPPING METHODS
* SETUP YOUR COMPANY POLICY PAGES
* CREATE FU...
We try to offer as much of a well rounded and fully featured shopping
cart as possible. However there are certain functions which are not
available on the service. Furthermore, there may be instances where
features we _do_ have on the service do not ...
There may be times when you need to process an additional charge on
the customer's order. Perhaps due to an increase in shipping, or maybe
the shopper simply wanted to add an item to their order after it was
placed.
For these types of situations, t...
The Digital Millenium Copyright Act (DMCA) is a United States
copywrite law which in part provides legal protection to
manufacturers, distributors and commercial businesses from having
their copyrighted material used without their permission.
As a ...
Some merchants may want to offer local pick up for orders where
customers are given the option of picking up their order in person.
The easiest way to do this is to use the custom shipping method
labeled "Custom by Zip"
Here's how:
* Log into y...
You can easily generate a feed of your products for use on Google
Shopping by using 3dcart's Automated Google Product Feed service. This
article will show you how to use the service and generate the feed for
your Google Merchant account.
This artic...
Cancelling your service with 3dcart is both easy and hassle-free and
this article will show you how. But before we get to those steps,
perhaps there's something specific that we can still help with?
Please consider the following:
-----------------...
We hold our customer's security and privacy very dear and due to this,
3dcart's Customer Service and Technical Support Teams are only able to
provide help for verified and authorized contacts on the hosted 3dcart
service account. Because of this poli...
You can submit trouble tickets to support, billing and sales, right
from your 3dcart Online Store Manager
[https://www.3dcart.com/shopping-cart-features-management.html]!
To begin, log into your 3dcart Online Store Manager and look towards
the very...
Your store has two areas where your company's logo may appear.
The first section is the store logo which is applied to the whole site
by going to SETTINGS ->GENERAL ->STORE SETTINGS and specifying a path
to the logo in the "Store Logo" field.
Thi...
If you would like to create your own theme for your store, the best
way to go about it is to base your design off of one of the
pre-created themes found in your 3dcart store. This way you can
download the theme, edit it and then upload it back to you...
* ISSUE
Thumnbail images on the Home Page appear too small
* CAUSE
The thumbnail is physically too small for your selected theme
When you upload a main image to your product, the 3dcart software will
automatically create a thumbnail image for ...
* ISSUE
After updating DNS and confirming that the domain is properly
transferred over to 3dcart, the store is still redirecting to the
temporary *.3dcartstores.com URL.
* CAUSE
The store is still set with the temporary address as its main URL
...
From time to time, you may want to flag an order with a color or label
to be able to refer to it quickly later on. For example, a high priced
order that you need time to carefully process can be flagged as a
specific color so that it appears more pro...
If you have special advertising or affiliation banners that you'd like
to add to your store, you can add them easily to the store using the
Header & Footer section.
To get to this area of the 3dcart Online Store Manager,
* Log into your 3dcart ...
When an order has not been completed or otherwise failed during the
checkout process, it will go into the store's Not Completed status.
Typically, a not completed order is generated through simple "window
shopping" on your store - where a visitor m...
3dcart allows you to create additional pages via the Site Content
section. Alternately, you also have the ability to upload your own
custom created web files to the store via FTP. However, please be
aware that there are certain limitations in the _ty...
If you receive a 404 error message when accessing your blog, it's
possible that your store's blog may be missing a few things. In order
to function correctly, the blog will need to have the following
components.
* LINK TO THE BLOG
When creating/e...
In a PREVIOUS ARTICLE
[https://support.3dcart.com/Knowledgebase/Article/View/613], we
describe how 3dcart merchants can control which email address their
store's message appear to be coming _from_ when they are sent to
recipients.
By using the sect...
Yes! Merchants using the built-in AFFILIATE PROGRAM
[https://support.3dcart.com/Knowledgebase/Article/View/416] can
provide their affiliates with a way of linking directly to a specific
product rather than to the store's home page. This is basically ...
If you are reviewing your site's statistics information, you may
notice a large amount of requests to the site from the following IP
address:
23.253.90.149
This is nothing to be alarmed about and can be safely ignored.
The request from this IP ...
Changing your billing term (from monthly to quarterly, semi-annually
or annually) can save you money and stop the hassle of following up
with monthly bills.
With 3dcart, this process is both easy and hassle-free. This article
will show you how.
--...
PRODUCT IMAGE TIPS
3dart gives you the ability to easily add product images to your
online store. And, with the built-in 3dZoom and Image Gallery features
enabled, you can further improve your shopper's sensory experience.
This is important becaus...
By default, your 3dcart store will contain a drop down list of
countries in the checkout page for the shopper's billing and shipping
information.
The countries and states populated in these drop-down menus are
directly controlled by your store's "S...
Many merchants have asked if they can change their default username
for the 3dcart Online Store Manager to a user name of their own
choosing.
Unfortunately, the default username CANNOT be changed since it is
automatically created by the store softw...
Along the top, right-hand corner of the 3dcart Online Store Manager
[https://www.3dcart.com/shopping-cart-features-management.html], you
will see a search bar. This is the Admin's _global_ search bar and it
can be used to search for either orders, cu...
Your 3dcart store comes with a default Terms And Conditions page. The
default terms and conditions page is pre-populated with general
content such as privacy policies, shipping policies, returns policies
and more.
These policies are added to the Te...
Some merchants may have special scripting that needs to be placed
between the open and closing head tags of their site. For example,
scripts like GOOGLE TRANSLATE
[https://support.3dcart.com/Knowledgebase/Article/view/661] and other
3rd party functio...
Store owners have asked if it is possible to showcase videos within
the homepage carousel rather than static images. Unfortunately, it is
not possible. The homepage carousel is designed to only work with
images. However, we do have a few alternative ...
As orders come into your store, you will receive an indicator at the
top right of the 3dcart Online Store Manager as well as a copy of the
customer's notification email. And - if you are using Google's Chrome
browser while logged into your store admi...
* ISSUE
When printing out shipping labels, the same customer shipping
information is repeated on each subsequent order label.
* CAUSE
Your browser's cache is displaying previous customer information
As you are printing out Shipping Lables for ...
* ISSUE
When searching for your domain on Google, the result shows a essage
reading: "A description for this result is not available because of
this site's robots.txt"
* CAUSE
You are using the *.3dcartstores.com URL as your _main_ URL
Your st...
By default, your store only goes into secure SSL/HTTPS mode when there
are specific actions taken by the shopper to complete an order. These
are actions which typically would _require_ security for PCI
compliance (actions such as logging into their c...
When customers register for an account on your store, they are
required to fill out a CAPTCHA field to verify their entry. Some
merchants have asked if this CAPTCHA field could be removed.
While it is possible to remove the CAPTCHA verification for...
As an online store owner, you should have a basic idea of who your
site visitors are. This can be useful information because it helps you
determine and plan many aspects of your store and improve sales.
Fortunately, there are several tools availabl...
* ISSUE
Google Analytics is crediting PayPal (or other off site payment
gateway) as a referrer
* SOLUTION
Add referral exclusions to your Google Analytics account settings.
Google Analytics recognizes where incoming traffic was immediately
be...
If you are using CCBill as your payment processor, the following steps
will show you how to add it to your store properly.
* Log into your 3dcart Online Store Manager
* Using the left hand navigation menu, go to SETTINGS ->PAYMENT
* Click the...
When using the HTML5 themes, you have the option of adding
informational tabs on your product listings. These can be used for
various purposes like adding an FAQ section to the product, sizing
charts, additional details or any other type of informati...
Several of the store's built-in functions can be configured in such a
way where the features will only work for shoppers in certain
geographical locations. For example, when setting up a shipping
method, you have the ability to specify the country an...
Australian GST is a type of VAT tax. According to the AUSTRALIAN
TAXATION OFFICE [HTTPS://WWW.ATO.GOV.AU/BUSINESS/GST/], this tax is a
"Broad-based tax of 10% on most goods, services, and other items sold
or consumed in Australia."
To set up your G...
A common Business to Business (B2B) practice is to allow your
customers the opportunity to have the product(s) shipped to them first
and pay their outstanding balance within 30-days. This payment
agreement is typically known as a Net 30 payment metho...
Beginning with version 7.2.2 of the 3dcart platform, your store's RMA
functionality can now accept file uploads from your shoppers. This can
be useful for situations where your customer needs to send you an
image of the product that they're trying to...
Beginning with version 7.2.2 of the 3dcart platform, your store's CRM
functionality can now accept image and document file uploads from your
customers and visitors. As merchant, you and your staff can also
upload files to the customer while processin...
Beginning with version 7.2.2 of the 3dcart platform, your store's CRM
functionality can now be set up with Saved Replies which can be used
when replying to the CRM tickets. This can be useful when replying to
multiple tickets that contain essentially...
Yes!
If you are using the Recurring Order (Autoship) Add-on, you have the
option of creating a promotion that can entice your shoppers into
signing up for the recurring order itself.
There are two separate scenarios you can set up in your store: ...
A webhook is a notification that can be posted from a website to
another when certain actions are taken on the originating website. For
example, let's say you have an online service for managing orders that
accepts webhooks. Using 3dcart's specific w...
* ISSUE:
Even though I have disabled the Mailing List and Manufacturers list
in my store, it still appears on the footer when I view my site!
* CAUSE:
You're viewing the store while logged into the Online Store Manager.
Most Themes will have ...
3dcart's Abandoned Cart Saver allows you to create and manage email
campaigns that will be sent to shoppers with uncompleted orders; in an
effort to entice them to complete their purchase(s).
To enable it, follow these steps:
NOTE:
The Abandoned...
This article will show you how to add Amazon Pay Checkout V2 to your
3dcart store.
Please click on a link below to go to that section of the article:
* Setting up Amazon Pay Checkout V2
* Upgrading from Amazon Pay - Legacy
* Template Change...
3dcart's Marketing Checklist presents a series of steps that you can
follow to effectively market your online store. From simple steps like
notifying your friends and family about your new store to more
advanced concepts like establishing your domain...
The Vantiv Payment gateway can be easily added to your store by
following these steps.
* Log into your 3dcart Online Store Manager.
* Using the left hand navigation menu, go to SETTINGS ->PAYMENT
* Click the "Select Payment" button under the ...
As described in our Product Bundle Tutorial, a bundle/kit is first
made by adding an option to your base product, and then linking the
option to a separate item in your catalog in order to make the
bundle.To function correctly, the items that are lin...
In the main dashboard of your 3dcart Online Store Manager you will see
a readout of your store's traffic. Also, by going to REPORTS
->STATISTICS and viewing the Visitors/Hits reports you can also see
information about your store's visitors.
To bett...
Zapier is an automation service that will let you create "trigger &
action" processes (called "Zaps") between two web applications. For
example, a "trigger" could be an event like a new customer registering
on your 3dcart store while an "action" woul...
If a product resides in multiple categories at the same time, your
shoppers will see a section at the bottom of the product page showing
the other categories that the product resides in. This section will be
labeled "Browse Similar Items" and will co...
Yes! If you're building a 3dcart App, creating a 3dcart Theme, or
designing a site for a client of your own; Make sure to sign up for
our partner program so you can get access to a sandbox account to help
you develop for 3dcart!
* If you're devel...
When you first sign up for 3dcart service, you are given the option of
using a domain name that you've registered yourself, or otherwise
allowing us to register the domain name for you if it is available.
Registering the domain through 3dcart is fr...
* PROBLEM:
Some links (such as analytic campaign URLs) are returning "403:
Forbidden: Access is Denied" message and preventing the URL from
working correctly.
* SOLUTION:
Check the link's URL for HTML code/script and remove it.
For proper PCI ...
Yes!
If you are using 3dcart's RECURRING ORDERS
[https://support.3dcart.com/Knowledgebase/Article/View/628] add-on
(a.k.a. Autoship), your users with recurring orders may cancel the
orders themselves by using the following steps:
* Log into the...
3dBoost allows you to create dynamic (and responsive) popup modal
windows on any particular page or group of pages in your store. These
popup modals can then contain promotions or any other type of
marketing message that can be useful to your shopper...
When ADDING PRODUCT IMAGES
[https://support.3dcart.com/Knowledgebase/Article/View/469] in your
3dcart Online Store Manager, the images will be displayed on your
product listing page within a small carousel located under the main
product image. Vistor...
In a PREVIOUS ARTICLE
[https://support.3dcart.com/Knowledgebase/Article/View/115], we
described how you can edit your store's text and system messages to
reflect your business' language.
If you plan to translate your store into either Spanish or Po...
The following steps will help you add the Converge Payment Gateway to
your 3dcart store.
* Log into your 3dcart Online Store Manager
* Using the left hand navigation menu, go to SETTINGS ->PAYMENT
* In the "Payment Methods" section, click on ...
* ISSUE:
When opening up an exported CSV file in Excel, data in certain rows
may get split into multiple columns.
* CAUSE:
There may be too much data in a particular cell, thereby making
everything shift over to the next column in order to displ...
* ISSUE:
Orders paid using PayPal show a different "Paid" amount than the
order's "Total" amount.
* CAUSE:
Your PayPal settings may be set to calculate and charge for shipping
and/or tax during the transaction.
In some cases, when an order is ...
When exporting your orders, you will have two columns that will
indicate any promotional discounts that were applied to the orders via
the PROMOTION MANAGER
[https://support.3dcart.com/Knowledgebase/Article/View/203].
One column is labeled ODISCOUN...
How do I use the Store Credit Function?
The Store Credit function allows you to issue credit to your customers
that will be applied to their next order automatically. This can be
useful as an alternative to issuing the customer a refund on purchase...
ISSUE: FedEx rates are not displaying on the checkout pages
CAUSE: Check your store's currency code and real-time shipping
location
In order to properly display shipping rates for FedEx, you will need
to set your store's currency to the currency ...
NOTE
This article is intended for 3dcart merchants who are currently using
the mail2.3dcartstores.com mail server for their domain email.
Merchants meeting this criteria were sent an email notification which
linked to this knowledgebase article.
D...
Mailchimp is a service that allows you to create and send marketing
newsletters for your business. Aside from basic newsletter services,
they also provide automated ecommerce newsletter services such as
abandoned cart emails, targeted product recomme...
Integrating your store with Square Payments is now possible on 3dcart.
Here's how!
From your online store manager:
* Using the left hand navigation menu and go to Settings >Payment
* Once there, click on the "Select Payment Methods" button un...
Apple Pay is a mobile payment and digital wallet service that lets
shoppers make payments while using compatible Apple devices*.
*NOTE
Apple Pay is only compatible with Safari on certain Apple Devices.
Please click HERE [https://support.apple.co...
Merchants who also sell products via the HOUZZ HOME PRODUCTS
MARKETPLACE [https://www.houzz.com/sell], can now import orders from
Houzz to their 3dcart store for processing. As orders are retrieved
from your Houzz account, matching orders are created...
Beginning with version 7.6.0 of the 3dcart software, the Online Store
Manager has been updated with a new feature that is intended to make
navigation in the admin faster. It does this by presenting the
navigation menues and various functions of the s...
Some merchants using the AFFILIATE PROGRAM
[https://support.3dcart.com/Knowledgebase/Article/View/416] may want
to display the referring Affiliate on their store pages. For example,
a notice on the pages welcoming the visitor and letting them know wh...
Some merchants may want to display their product GTIN information on
the product listing page. This can typically be done by simply adding
the variable _[gtin]_ on the listing_x.html template. However, this
variable by itself will only ever show the ...
TO UPDATE MULTIPLE STOCK NUMBERS AT THE SAME TIME:
* Go to PRODUCTS ->PRODUCT LIST
* Look to the top right of the page and click on the "More" button
* Select "Inventory" from the More Button drop down
This page will provide you a list of all...
There may be times when you would like to prevent certain countries
from being able to use your store and place orders on it. For these
situations, the easiest method to employ would be to edit your store's
country list so that it only includes those...
When managing returns, you may want to provide your customers who are
returning items with a return shipping label generated from your own
shipping carrier as a courtesy to your customer.
For the most part, you will need to log into your specific s...
To use the product comparison module, follow these steps:
* Log into your 3dcart Online Store Manager
* Using the left hand navigation menu, go to MODULES
* Once there, use the search bar at the top to search for "Product
Comparison"
This ac...
After a newsletter campaign is created you cannot re-use it since this
would adversely affect the campaign's statistics and reporting.
Instead, you will create a copy of a newsletter campaign and send it
as its own, new campaign.
Upon saving a newl...
When connecting to the store's API (for 3rd party applications or your
own apps) you will typically make various calls to the service in
order to retrieve information or send information back to the store.
For example, a 3rd party shipping label ma...
Users attempting to set up the GOOGLE ADDRESS AUTOFILL
[https://support.3dcart.com/Knowledgebase/Article/View/898] module on
their store can use the following steps to set up the proper API keys
for their account.
PLEASE NOTE:
The following inform...
Merchants using 3dcart's HOUZZ INTEGRATION
[https://support.3dcart.com/Knowledgebase/Article/View/826] may have
noticed the following message in their synchronization log:
> ERROR CODE: 25001 | ERROR MESSAGE: NO LISTING FOUND
The wording of the me...
3dcart's Checkout Additional Fees Add-on (Available on Pro Plan and
Higher) allows you to offer additional fees to customers to increase
the order value at the time of checkout. This would be a great way to
to offer your customer the chance to pay ex...
Your 3dcart store has its own built-in search function on the store's
front-end. The basic search uses Product Names, Descriptions, and
Keywords to let your site visitors search for and find your products
(and categories/site content pages if selecte...
Your PCI scan may be registering a cookie called
"ASPSESSIONIDAQCATAQS" as a non-secure cookie.
This is an automatically generated cookie that is not actually created
by the 3dcart software but rather the IIS server running your site. It
is used by...
In some cases, your PCI scan may return the following vulnerability
report.
PCI VULNERABILITY: SSL/TLS ADAPTIVE CHOSEN CYPHERTEXT ATTACK
VULNERABILITY AGAINST RSA (ROBOT ATTACK)
This error message is due to a false positive and may be
ignored/byp...
Yes!
If your trial store is still within its 15-day life span and you'd
like to have it copied over to your real store with 3dcart, please
contact any 3dcart representative to put in the request.
PLEASE NOTE
you will need to be verified as the a...
Although 3dcart is 100% PCI compliant, 3rd party PCI scanning services
can sometimes come back with FALSE POSITIVES
[https://support.3dcart.com/Knowledgebase/Article/View/963] that
trigger a FAILURE
[https://support.3dcart.com/Knowledgebase/Article/V...
* ISSUE
When trying to access your store via an HTTPS address, the browser
returns a "403 Forbidden" Error
* CAUSE
Your site's SSL certificate has expired.
The above error happens when the domain's SSL certificate has expired
or is otherwise n...
If you would like to change your FTP password, please contact support
so we can put in the request for you.
Please be advised however that the request will need to be made by the
primary account holder for obvious security purposes and that we will...
Merchants who may have more than one domain will typically forward
their additional domains to the main store URL. For example, you may
have storedomain.com as your 3dcart store but you may also have
store-domain.com or storedomain.net registered as ...
During sign up, you are given the option of having 3dcart register the
domain name for you (if it is available). If you choose this option,
3dcart will handle DNS updates and renewals of the domain name for
you.
However, if you would like the domai...
There may be times when you need to revert to a backup of your store.
For example, perhaps you need to recover an item, customer record, or
even an order that was mistakenly deleted or edited by you. In other
cases, it might be due to a case of DiY H...
NOTE
The following information only applies if you happen to have your
store's DNS information hosted within your own Cloudflare account.
If your product images are not displaying on mobile platforms, it
could be due to settings on your Cloudflare...