Knowledgebase : General
* ISSUE: After selecting the option in to "Prevent this page from creating addditional dialogs," categories can no longer be removed. * CAUSE: Preventing the site from generating a pop up in this fashion will prevent the action from working corr...
When it comes to viewing a web page online, there are many factors involved which can cause a website to perform slowly or with limited performance. For example, there are connection factors to consider like Internet routing and basic connectivity ...
------------------------- WE'RE HERE 24/7 TO HELP Shift4Shop wants to help your store become successful, and we've gathered a team of individuals on our support team specifically for this purpose. They're here - 24 hours a day, 7 days a week - to g...
Shift4Shop has 24-hour support for our merchants. This includes phone, online chat and email support. This article will describe how to open support tickets if you should need us at anytime. Tip As of late April 2013, you can now submit tickets di...
Your Shift4Shop store can be connected to serveral 3rd party services that are intended to simplify and streamiline many common ecommerce functions like shipping processes, order management, customer management, marketing processes, site searches and...
Many times, a merchant may be presented with the golden opportunity of having their store or products featured in a national media spotlight like television shows or news programs. This kind of national exposure can greatly elevate the amount of traf...
With the built-in PROMOTION MANAGER [https://support.3dcart.com/Knowledgebase/Article/View/30], you can set up a variety of special offers and giveaways to shoppers to entice them to visit your store. Here's how to use the promotion manager to set up...
CONTENT * FIRST TIME SSL PURCHASE/INSTALLATION * REVIEW YOUR DOMAIN'S WHOIS INFORMATION * ALTERNATE VALIDATION EMAIL ADDRESSES * EXTENDED VALIDATION CERTIFICATES * SSL RENEWALS * SSL TRANSFERS If you are thinking about adding an SSL cer...
Use this guide when migrating from another shopping cart solution. STEP 1: MIGRATING DESIGN Our designers can help migrate your existing look and feel onto the Shift4Shop platform. You will want to start this process early because it usually will ...
In general it's a good idea to change your password at least every 60 days. The Shift4Shop system will automatically require that you change the password at least once every 90 days. This security system can not be changed, and is in place to prote...
The Quick Search is a simple tool that will save you time when looking for a specific order, customer or product on your store's admin. It's located at the top of the navigation menu within your Online Store Manager Entering any invoice number, cus...
Yes you can! In some cases, you may want to keep your regular domain name separate from your Shift4Shop store. Rather than having your current domain (yourdomain.com) be the actual URL to your store, you may instead want to have your Shift4Shop sto...
Yes. Shift4Shop allows you to add custom scripts to your website; these could be Javascript functions to be used in the HTML, Tracking Scripts from third party services like Bing, StatCounter, and Conversion Scripts from affiliate programs like Sha...
The "Database Feeds" is a helpful tool that allows you to add FAQs, News, Articles, Press Releases, Testimonials, etc. into your site. You can accomplish this by creating your own HTML and adding the information on the content section, however, wit...
Here is what you need to do if you forget your password or lock your account. PASSWORD REMINDER If you forget your password and are not able to log into your Shift4Shop Online Store Manager interface, click on the "Forgot your Password?" link righ...
As shoppers check out of your store, they will typically enter their billing and shipping addresses (including their ZIP/Postal code) into the checkout pages to complete their purchases. Most countries have postal codes to use, but there _are_ a fe...
When accepting online transactions, your store will switch over to its secure URL which uses the "Secure Socket Layer" (SSL) protocol to encrypt data as it is being transmitted. When switching over to SSL, browser programs will request an SSL certifi...
Many apps can be developed for and used with Shift4Shop's REST API functionality. The REST API is commonly used by third-party applications to connect to your store and offer functionality with their product or service. These third party apps will ty...
A common setup that some merchants employ is to have their Shift4Shop store _separate_ from another online presence. For example, they will have a main site at _MAINDOMAIN.COM_ and they will link to their Shift4Shop store at _STORE.MAINDOMAIN.COM_. T...
If you would like to change a product's pricing based on the options that are selected for the item, you can add additional values to the individual product option sets. For example, a clothing product may come in a variety of colors all the same pri...
The following steps will outline how to connect your domain to your Shift4Shop web store. PRIMARY DOMAIN When you sign up for an account with Shift4Shop, you are asked for a domain name. We ask for this information so that we can create your store...
Shift4Shop can support any language that uses the Roman/Latin alphabet, such as English, French, Spanish, Portuguese. However, the cart cannot support non-roman/latin alphabets, such as Greek or Chinese. TIP Here is a brief definition of the MODER...
If you'd like to create a coupon that offers a percentage amount off on the shopper's order, simply mark the "%" checkbox as you're creating the promotion. For a more in-depth explanation, please use the following steps. TIP For this article, we...
While not _specifically_ a spreadsheet file on its own, a comma separated values (CSV) text file has an advantage in the fact that it can be viewed and read more comfortably in a spreadsheet program. The most popular spreadsheet program available i...
To update the card and/or billing information which you use to pay for your Shift4Shop service, please use the following steps: * Log into your Shift4Shop Online Store manager * Look towards the bottom of the left hand navigation menu and Click...
If you'd like to create a coupon that offers a discount to a specific number of shopper orders, simply mark the "Total Allowed Uses" and "Uses Per Customer" fields as you're creating the promotion. For a more in-depth explanation, please use the fo...
* ISSUE: Google Merchant Center reports that it cannot correctly index images on my Shift4Shop store. * CAUSE: The robots.txt used for the HTTPS version of the site is set to block Googlebot access When you generate a feed from your store for ...
Your Shift4Shop store has the ability to BLOCK SPECIFIC IP ADDRESSES [https://support.3dcart.com/Knowledgebase/Article/View/149] from accessing your store. The IP blocks can be entered manually or via a CSV import. In this article we'll describe how ...
At some point you may need to change the domain name of your store to a different domain name. To do this: * Click HERE [https://mywebmaster-3dcart-com.3dcartstores.com/Domain-Name-Change.html] to go to our Shift4Shop Store to order the domain ch...
All billing information that pertains to your account with Shift4Shop can be accessed through your Online Store Manager. Information such as service invoice numbers, details, bill dates, as well as the credit card on file, open balances, and the abil...
Here is a quick list of settings to check for which may cause your custom file names to not work: * In MARKETING >SEO TOOLS section, make sure the "Custom File Names" checkbox is checked. * In the MARKETING >SEO TOOLS section, make sure you cli...
* ISSUE Google indexing is reporting that your store's items are missing microdata for the items' condition. * SOLUTION Change your product's listing page to the default listing_0.html template which contains the required microdata coding for co...
Some merchants may want to preserve their main online presence on their existing WordPress site while merely linking to their Shift4Shop store for orders. The following information will help you accomplish this. This article contains the followin...
Every account with Shift4Shop has its own unique login page. The address to your Shift4Shop login page will depend on the domain you have on your account and whether or not the DNS for that domain is pointing to us. By default your Shift4Shop login...
RSS CONTENT READER The RSS Reader feature allows you to add targeted content from any RSS feeds like Yahoo News, Google News, MSN News, etc. Content is updated in real time and displayed as part of your site. RSS feeds properly used as content and ...
With Shift4Shop, you can import your store's category structure with a simple CSV file. You can also export your store's existing category structure as needed through CSV file format. ------------------------- IMPORTING NEW CATEGORIES To import ne...
With Shift4Shop's built-in Product Review function, you have the ability to import reviews to your store. This can be helpful if you are migrating from another service and you would like to have your reviews from your older platform appear on your ne...
At present time, only a few of our available payment gateways are able to allow _partial_ refunds from the Shift4Shop Online Store Manager. These are SHIFT4 PAYMENTS, PAYPAL EXPRESS, PAYPAL PAY FLOW PRO LINK, & PAYPAL ADVANCED. When an order is pla...
Only if the capture is _less_ than the authorized funds and only if your payment gateway allows for the AUTHORIZE ONLY [https://support.3dcart.com/Knowledgebase/Article/View/512] setting. The Authorize Only setting available on some payment gateway...
Your Shift4Shop store comes with a NEWSLETTER FUNCTION [https://support.3dcart.com/Knowledgebase/Article/View/385] that allows you to send marketing emails to your store's subscribers directly from the Online Store Manager. To subscribe to your maili...
When using your store's built-in REWARDS POINTS PROGRAM [https://support.3dcart.com/Knowledgebase/Article/View/576], you have the option of also adding reward points to individual customer records. You can also perform the same function via a CSV fil...
As a Store Owner, you may have a need to password protect your store (or products) to limit access to only users who are logged in. Fortunately your Shift4Shop store has a few different ways of doing this depending on your specific need. Here we will...
* ISSUE: A Scheduled CSV export via FTP to a 3rd party FTP server is active in the store, but the file never arrives. * LIKELY CAUSE: The admin user that the scheduled export was assigned to no longer exists. One of the available options to th...
You can use the Top Sellers module to list your store's top selling items along your store's side banner. To enable Top Sellers: * Log into your Shift4Shop Online Store Manager * Using the left hand navigaito menu, go to MODULES * Use the top...
* ISSUE: Product has option with a help icon to provide more information to the shopper but it is not appearing. * CAUSE: The viewer's browser is blocking popups. If you are using options on your products, and you would like to add a help icon...
Users of the Google Search Center may be getting messages regarding "blocked resources" in their Google Index. The messages may also contain a subscript stating that "_Rendering without this resource might impair the indexing of your web pages_." T...
If you are using Authorize.Net with the CIM tokenization module, your customers have the option of saving their credit card on file for future purchases. To update their credit cards, your customers can use the following steps: After visiting the...
The majority of Shift4Shop users will be on the latest version of the Shift4Shop software. However, some merchants have very special customizations made for them by Shift4Shop over the years. In some cases, these stores may not be on the latest versi...
A traceroute is a basic network utility/function that will display the specific route a network connection takes to reach another network. In many cases, the traceroute function can be useful in diagnosing connection problems between an end-user comp...
A screenshot (also known as a screen capture) is basically a snapshot of your computer's screen. For troubleshooting purposes, you may be asked by the support team to provide a screenshot as an error occurs, or to illustrate how a specific element of...
As described in a previous ARTICLE [https://support.3dcart.com/3dcart/Knowledgebase/Article/View/99], you can tailor your search function so that results are returned based on product ID, MFGID, and several other parameters included in the product li...
You may have noticed lately that we've been asking our merchants to submit their tickets and replies via their SHIFT4SHOP ONLINE STORE MANAGER [https://support.3dcart.com/Knowledgebase/Article/View/552]. Our reason for this request is simply that we ...
Unfortunately, no. Merchants using the PRODUCT BUNDLE [https://support.3dcart.com/Knowledgebase/Article/View/439]function have the ability to make the options pre-selected and/or required in order to have their shopper absolutely purchase the bundl...
After you've successfully added your products, configured your payment and shipping methods, and gotten through the design aspects of your site you'll probably want to test your store in order to get a feel for how your customers will experience your...
When your customers reach their final checkout pages, the forms that they will fill out for billing and shipping will come pre-populated with your store's country of origin. Since the majority of your user base will likely be domestic to your store, ...
With Shift4Shop, you can schedule individual exports for most of the CSV files used by your store. This can be useful for situations where you might need to store an export of your customer records directly to your site's FTP folder. Or perhaps your ...
With Shift4Shop's Automation Rules feature, you can specify automated actions that will be applied to orders when they meet conditional requirements which you set. Orders meeting your pre-defined requirements can then be made to apply certain actions...
The Shift4Shop Automatic Reorder Reminders feature - a.k.a 3dReminders - allows you to configure product specific reminders that will automatically send an email to your customers who purchase the product. This can be useful if your product line cont...
Shift4Shop's myWebmaster Service allows you to order quick fix services from Shift4Shop that you might not have the necessary experience, comfort, or time to complete on your own. Services via myWebmaster include tasks like the following: * STAN...
In a PREVIOUS ARTICLE [http://tr450.fusionbot.com/b/trk?uid=cf65b9a7be348aef&sn=162790959&ip=50.192.151.49&lgkKy=popup+blocked&rn=2&https://support.3dcart.com/Knowledgebase/Article/View/231/6/why-cant-i-remove-categories-after-using-the-prevent-this-...
If you are using the CUSTOMER GROUPS [https://support.3dcart.com/Knowledgebase/Article/View/197] function of the store, you have the option to allow registration to groups that you create. As an example, you can create a customer group for WHOLESALE ...
As a merchant, you may want to offer a situation where your shopper can get a gift certificate when they purchase a particular item. However, due to the way gift certificates are designed to work, the certificate's value is reflective of how much m...
* ISSUE: Product Pages that have been disabled are showing up as "Product Not Available" instead of a 404 page. * CAUSE: Product was disabled by marking it as Hidden. If a product is removed from your Shift4Shop store's database or otherwise d...
For the most part, yes - with a few exceptions. As a provider of a hosted eCommerce solution, Shift4Shop outsources its web servers from a U.S. Based hosting server provider that adheres to applicable export compliance regulations. As such, there...
Shift4Shop is pre-programmed with many payment gateways from the get go. However, if a particular gateway that you want/need to use is not yet implemented, we have made it possible for that gateway's developers to create an integration on an ad hoc b...
As an alternative to using the DROPIMAGE OPTION [https://support.3dcart.com/Knowledgebase/Article/View/465] you can also set up your product to display individual color swatches. ------------------------- WHAT'S THE DIFFERENCE? With the dropimage ...
Developers who would like to create apps for use on Shift4Shop powered stores can use our REST API capabilities. To begin setting up your developer credentials as well as review the REST API reference material, please click HERE [HTTPS://APIREST.3D...
Shift4Shop has a feature that allows you to create specific CHECKOUT QUESTIONS [https://support.3dcart.com/Knowledgebase/Article/View/403] that can be answered by your shoppers during the checkout process. One of the more common uses of this function...
* ISSUE: You would like to block a particular bot from crawling/indexing your site * SOLUTION: Edit your store's Robots.txt file. To begin: * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to MARK...
To change the currency that your store uses, go to SETTINGS >GENERAL >STORE SETTINGS. Once there, you will see "Store Standards" at the very bottom of the page. Within this section you will see: * CURRENCY SYMBOL Use this field to specify the des...
The Titles & Content section is a great way to make changes to the layout of your main pages _without_ editing the HTML templates. Functions available to you in the Titles & Content section include: * Changing page Titles * Hiding the left and ...
When using EPRODUCTS [https://support.3dcart.com/Knowledgebase/Article/View/461] on your store, please be use following parameters to ensure proper functionality: * FILE EXTENSION: * _*.zip is the most recommended._ You can designate and sell j...
As a product is added to your store - whether manually or via CSV import - it is written to the store's database. The identification for the product (as it appears to the database), is called the "Catalog ID." It is basically the unique identifier us...
There are several ways to upload images to the Shift4Shop Online Store Manager. You can manually upload a small number (8) of image files at a time, or upload _all_ of your images at once via FTP. This article will go over the various ways to upload ...
* ISSUE While logged into your Shift4Shop Online Store Manager, you find that you are being randomly logged out of the admin with no warning. * CAUSE It's possible that your connection's IP address has changed As you may be aware, there is a s...
Some merchants have asked if it was possible to offer a split payment at checkout for their shoppers to allow them to make payment in installments rather than up front. Unfortunately, no. At this time, we do not have this capability as the store so...
Google Page Speed is asking me to "Eliminate render-blocking JavaScript and CSS in above-the-fold content" When running a Google PageSpeed test on your store's domain, one of the suggested corrections is to "Eliminate render-blocking JavaScript and...
If you have a series of retail stores owned or affiliated with your business, a common practice is to provide a "Store Locator" function of some sort that will allow your visitors to find a location near them. This is currently not a feature offere...
Yes. If you are using RSS [https://support.3dcart.com/Knowledgebase/Article/View/235] for your site, your browser should automatically detect the feeds for display. However, if you'd like to provide direct links to the feeds, you can use the followin...
Images for your store can be uploaded using the _ File Manager_ found inside your Shift4Shop Online Store Manager. ------------------------- ACCESSING THE FILE MANAGER * Log into your Shift4Shop Online Store Manager * Look to the top right of ...
With Shift4Shop,you have the ability to let your shoppers save their shopping carts in order to let them complete their orders upon their return visit. This feature also allows you - as merchant - to craft a customized shopping cart for individual sh...
Can I have more than one domain name forward to my Shift4Shop store? * ISSUE Store owners would like to have multiple versions of their domain redirect to their Shift4Shop store. * SOLUTION Use your alternate domain's registrar or DNS host to ...
CONTENTS * SETUP YOUR MERCHANT ACCOUNT/ONLINE PAYMENT GATEWAY * SETUP YOUR OFFLINE PAYMENT METHODS * SETUP YOUR INVOICE NUMBER SEQUENCE * CREATE YOUR SHIPPING METHODS * SETUP YOUR COMPANY POLICY PAGES * CREATE FURTHER CHECKOUT OPTIONS ...
We try to offer as much of a well rounded and fully featured shopping cart as possible. However there are certain functions which are not available on the service. Furthermore, there may be instances where features we _do_ have on the service do not ...
There may be times when you need to process an additional charge on the customer's order. Perhaps due to an increase in shipping, or maybe the shopper simply wanted to add an item to their order after it was placed. For these types of situations, t...
The Digital Millenium Copyright Act (DMCA) is a United States copywrite law which in part provides legal protection to manufacturers, distributors and commercial businesses from having their copyrighted material used without their permission. As a ...
How do I set up local free pickup? Some merchants may want to offer local pick up for orders where customers are given the option of picking up their order in person. The easiest way to do this is to use the custom shipping method labeled "Custom b...
You can easily generate a feed of your products for use on Google Shopping by using Shift4Shop's Automated Google Product Feed service. This article will show you how to use the service and generate the feed for your Google Merchant account. This a...
Cancelling your service with Shift4Shop is both easy and hassle-free and this article will show you how. But before we get to those steps, perhaps there's something specific that we can still help with? Please consider the following: -------------...
We hold our customer's security and privacy very dear and due to this, Shift4Shop's Customer Service and Technical Support Teams are only able to provide help for verified and authorized contacts on the hosted Shift4Shop service account. Because of t...
You can submit trouble tickets to support, billing and sales, right from your Shift4Shop Online Store Manager! To begin, log into your Shift4Shop Online Store Manager and look towards the very bottom of the left hand navigation menu. Once there, ...
Your store has two areas where your company's logo may appear. The first section is the store logo which is applied to the whole site by going to SETTINGS >GENERAL >STORE SETTINGS and specifying a path to the logo in the "Store Logo" field. This ...
If you would like to create your own theme for your store, the best way to go about it is to base your design off of one of the pre-created themes found in your Shift4Shop store. This way you can download the theme, edit it and then upload it back to...
How do I increase the size of the thumbnails on the home page? * ISSUE Thumnbail images on the Home Page appear too small * CAUSE The thumbnail is physically too small for your selected theme When you upload a main image to your product, the...
* ISSUE After updating DNS and confirming that the domain is properly transferred over to Shift4Shop, the store is still redirecting to the temporary *.3dcartstores.com URL. * CAUSE The store is still set with the temporary address as its main U...
From time to time, you may want to flag an order with a color or label to be able to refer to it quickly later on. For example, a high priced order that you need time to carefully process can be flagged as a specific color so that it appears more pro...
If you have special advertising or affiliation banners that you'd like to add to your store, you can add them easily to the store using the Header & Footer section. To get to this area of the Shift4Shop Online Store Manager, * Log into your Shi...
When an order has not been completed or otherwise failed during the checkout process, it will go into the store's Not Completed status. Typically, a not completed order is generated through simple "window shopping" on your store - where a visitor m...
Shift4Shop allows you to create additional pages via the Site Content section. Alternately, you also have the ability to upload your own custom created web files to the store via FTP. However, please be aware that there are certain limitations in the...
If you receive a 404 error message when accessing your blog, it's possible that your store's blog may be missing a few things. In order to function correctly, the blog will need to have the following components. * LINK TO THE BLOG When creating/e...
In a PREVIOUS ARTICLE [https://support.3dcart.com/Knowledgebase/Article/View/613], we describe how Shift4Shop merchants can control which email address their store's message appear to be coming _from_ when they are sent to recipients. By using the ...
Yes! Merchants using the built-in AFFILIATE PROGRAM [https://support.3dcart.com/Knowledgebase/Article/View/416] can provide their affiliates with a way of linking directly to a specific product rather than to the store's home page. This is basically ...
If you are reviewing your site's statistics information, you may notice a large amount of requests to the site from the following IP address: 23.253.90.149 This is nothing to be alarmed about and can be safely ignored. The request from this IP ...
Changing your billing term (from monthly to quarterly, semi-annually or annually) can save you money and stop the hassle of following up with monthly bills. With Shift4Shop, this process is both easy and hassle-free. This article will show you how....
------------------------- PRODUCT IMAGE TIPS 3dart gives you the ability to easily add product images to your online store. And, with the built-in 3dZoom and Image Gallery features enabled, you can further improve your shopper's sensory experience....
By default, your Shift4Shop store will contain a drop down list of countries in the checkout page for the shopper's billing and shipping information. The countries and states populated in these drop-down menus are directly controlled by your store'...
Many merchants have asked if they can change their default username for the Shift4Shop Online Store Manager to a user name of their own choosing. Unfortunately, the default username CANNOT be changed since it is automatically created by the store s...
Along the top, right-hand corner of the Shift4Shop Online Store Manager [https://www.3dcart.com/shopping-cart-features-management.html], you will see a search bar. This is the Admin's _global_ search bar and it can be used to search for either orders...
Your Shift4Shop store comes with a default Terms And Conditions page. The default terms and conditions page is pre-populated with general content such as privacy policies, shipping policies, returns policies and more. These policies are added to th...
Some merchants may have special scripting that needs to be placed between the open and closing head tags of their site. For example, scripts like GOOGLE TRANSLATE [https://support.3dcart.com/Knowledgebase/Article/view/661] and other 3rd party functio...
Store owners have asked if it is possible to showcase videos within the homepage carousel rather than static images. Unfortunately, it is not possible. The homepage carousel is designed to only work with images. However, we do have a few alternative ...
As orders come into your store, you will receive an indicator at the top right of the Shift4Shop Online Store Manager as well as a copy of the customer's notification email. And - if you are using Google's Chrome browser while logged into your store ...
* ISSUE When printing out shipping labels, the same customer shipping information is repeated on each subsequent order label. * CAUSE Your browser's cache is displaying previous customer information As you are printing out Shipping Lables for ...
* ISSUE When searching for your domain on Google, the result shows a essage reading: "A description for this result is not available because of this site's robots.txt" * CAUSE You are using the *.3dcartstores.com URL as your _main_ URL Your st...
By default, your store only goes into secure SSL/HTTPS mode when there are specific actions taken by the shopper to complete an order. These are actions which typically would _require_ security for PCI compliance (actions such as logging into their c...
When customers register for an account on your store, they are required to fill out a CAPTCHA field to verify their entry. Some merchants have asked if this CAPTCHA field could be removed. While it is possible to remove the CAPTCHA verification for...
As an online store owner, you should have a basic idea of who your site visitors are. This can be useful information because it helps you determine and plan many aspects of your store and improve sales. Fortunately, there are several tools availabl...
* ISSUE Google Analytics is crediting PayPal (or other off site payment gateway) as a referrer * SOLUTION Add referral exclusions to your Google Analytics account settings. Google Analytics recognizes where incoming traffic was immediately be...
If you are using CCBill as your payment processor, the following steps will show you how to add it to your store properly. * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click ...
When using the HTML5 themes, you have the option of adding informational tabs on your product listings. These can be used for various purposes like adding an FAQ section to the product, sizing charts, additional details or any other type of informati...
Several of the store's built-in functions can be configured in such a way where the features will only work for shoppers in certain geographical locations. For example, when setting up a shipping method, you have the ability to specify the country an...
Australian GST is a type of VAT tax. According to the AUSTRALIAN TAXATION OFFICE [HTTPS://WWW.ATO.GOV.AU/BUSINESS/GST/], this tax is a "Broad-based tax of 10% on most goods, services, and other items sold or consumed in Australia." To set up your G...
A common Business to Business (B2B) practice is to allow your customers the opportunity to have the product(s) shipped to them first and pay their outstanding balance within 30-days. This payment agreement is typically known as a Net 30 payment metho...
Beginning with version 7.2.2 of the Shift4Shop platform, your store's RMA functionality can now accept file uploads from your shoppers. This can be useful for situations where your customer needs to send you an image of the product that they're tryin...
Beginning with version 7.2.2 of the Shift4Shop platform, your store's CRM functionality can now accept image and document file uploads from your customers and visitors. As merchant, you and your staff can also upload files to the customer while proce...
Beginning with version 7.2.2 of the Shift4Shop platform, your store's CRM functionality can now be set up with Saved Replies which can be used when replying to the CRM tickets. This can be useful when replying to multiple tickets that contain essenti...
Yes! If you are using the Recurring Order (Autoship) Add-on, you have the option of creating a promotion that can entice your shoppers into signing up for the recurring order itself. There are two separate scenarios you can set up in your store: ...
A webhook is a notification that can be posted from a website to another when certain actions are taken on the originating website. For example, let's say you have an online service for managing orders that accepts webhooks. Using Shift4Shop's specif...
* ISSUE: Even though I have disabled the Mailing List and Manufacturers list in my store, it still appears on the footer when I view my site! * CAUSE: You're viewing the store while logged into the Online Store Manager. Most Themes will have ...
Shift4Shop's Abandoned Cart Saver allows you to create and manage email campaigns that will be sent to shoppers with uncompleted orders; in an effort to entice them to complete their purchase(s). To enable it, follow these steps: NOTE: The Aband...
This article will show you how to add Amazon Pay Checkout V2 to your Shift4Shop store. Please click on a link below to go to that section of the article: * Setting up Amazon Pay Checkout V2 * Upgrading from Amazon Pay - Legacy * Template Ch...
The Vantiv Payment gateway can be easily added to your store by following these steps. * Log into your Shift4Shop Online Store Manager. * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click the "Select Payment" button under t...
As described in our Product Bundle Tutorial, a bundle/kit is first made by adding an option to your base product, and then linking the option to a separate item in your catalog in order to make the bundle.To function correctly, the items that are lin...
In the main dashboard of your Shift4Shop Online Store Manager you will see a readout of your store's traffic. Also, by going to REPORTS >STATISTICS and viewing the Visitors/Hits reports you can also see information about your store's visitors. To b...
Zapier is an automation service that will let you create "trigger & action" processes (called "Zaps") between two web applications. For example, a "trigger" could be an event like a new customer registering on your Shift4Shop store while an "action" ...
If a product resides in multiple categories at the same time, your shoppers will see a section at the bottom of the product page showing the other categories that the product resides in. This section will be labeled "Browse Similar Items" and will co...
Yes! If you're building a Shift4Shop App, creating a Shift4Shop Theme, or designing a site for a client of your own; Make sure to sign up for our partner program so you can get access to a sandbox account to help you develop for Shift4Shop! * If ...
When you first sign up for Shift4Shop service, you are given the option of using a domain name that you've registered yourself, or otherwise allowing us to register the domain name for you if it is available. REGISTERING [https://mywebmaster.3dcart...
* PROBLEM: Some links (such as analytic campaign URLs) are returning "403: Forbidden: Access is Denied" message and preventing the URL from working correctly. * SOLUTION: Check the link's URL for HTML code/script and remove it. For proper PCI ...
Yes! If you are using Shift4Shop's RECURRING ORDERS [https://support.3dcart.com/Knowledgebase/Article/View/628] add-on (a.k.a. Autoship), your users with recurring orders may cancel the orders themselves by using the following steps: * Log into...
3dBoost allows you to create dynamic (and responsive) popup modal windows on any particular page or group of pages in your store. These popup modals can then contain promotions or any other type of marketing message that can be useful to your shopper...
When ADDING PRODUCT IMAGES [https://support.3dcart.com/Knowledgebase/Article/View/469] in your Shift4Shop Online Store Manager, the images will be displayed on your product listing page within a small carousel located under the main product image. Vi...
In a PREVIOUS ARTICLE [https://support.3dcart.com/Knowledgebase/Article/View/115], we described how you can edit your store's text and system messages to reflect your business' language. If you plan to translate your store into either Spanish or Po...
The following steps will help you add the Converge Payment Gateway to your Shift4Shop store. * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * In the "Payment Methods" section, cl...
* ISSUE: When opening up an exported CSV file in Excel, data in certain rows may get split into multiple columns. * CAUSE: There may be too much data in a particular cell, thereby making everything shift over to the next column in order to displ...
* ISSUE: Orders paid using PayPal show a different "Paid" amount than the order's "Total" amount. * CAUSE: Your PayPal settings may be set to calculate and charge for shipping and/or tax during the transaction. In some cases, when an order is ...
When exporting your orders, you will have two columns that will indicate any promotional discounts that were applied to the orders via the PROMOTION MANAGER [https://support.3dcart.com/Knowledgebase/Article/View/203]. One column is labeled ODISCOUN...
The Store Credit function allows you to issue credit to your customers that will be applied to their next order automatically. This can be useful as an alternative to issuing the customer a refund on purchases or other customer service related situat...
Why aren't my FedEx rates showing at Checkout? * ISSUE: FedEx rates are not displaying on the checkout pages This can be due to several possible causes: POSSIBLE CAUSE #1: CHECK YOUR STORE'S CURRENCY CODE AND REAL-TIME SHIPPING LOCATION In ...
How do I use Shift4Shop's Integration for Mailchimp? Mailchimp is a service that allows you to create and send marketing newsletters for your business. Aside from basic newsletter services, they also provide automated ecommerce newsletter services ...
Integrating your store with Square Payments is now possible on Shift4Shop. Here's how! From your online store manager: * Using the left hand navigation menu and go to Settings >Payment * Once there, click on the "Select Payment Methods" butto...
Apple Pay is a mobile payment and digital wallet service that lets shoppers make payments while using compatible Apple devices*. *NOTE Apple Pay is only compatible with Safari on certain Apple Devices. Please click HERE [https://support.apple.co...
Merchants who also sell products via the HOUZZ HOME PRODUCTS MARKETPLACE [https://www.houzz.com/sell], can now import orders from Houzz to their Shift4Shop store for processing. As orders are retrieved from your Houzz account, matching orders are cre...
How do I set up the New Admin AJAX (Beta) Feature? Beginning with version 7.6.0 of the Shift4Shop software, the Online Store Manager has been updated with a new feature that is intended to make navigation in the admin faster. It does this by presen...
Can I Display Referring Affiliates on my Store? Some merchants using the AFFILIATE PROGRAM [https://support.3dcart.com/Knowledgebase/Article/View/416] may want to display the referring Affiliate on their store pages. For example, a notice on the pa...
Some merchants may want to display their product GTIN information on the product listing page. This can typically be done by simply adding the variable _[gtin]_ on the listing_x.html template. However, this variable by itself will only ever show the ...
Can I update stock on multiple products at once? TO UPDATE MULTIPLE STOCK NUMBERS AT THE SAME TIME: * Go to PRODUCTS >PRODUCT LIST * Look to the top right of the page and click on the "More" button * Select "Inventory" from the More Button d...
There may be times when you would like to prevent certain countries from being able to use your store and place orders on it. For these situations, the easiest method to employ would be to edit your store's country list so that it only includes those...
Can I print Return Labels from my Shift4Shop Store? When managing returns, you may want to provide your customers who are returning items with a return shipping label generated from your own shipping carrier as a courtesy to your customer. For th...
How do I use the Product Comparison Module? To use the product comparison module, follow these steps: * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to MODULES * Once there, use the search bar at t...
After a newsletter campaign is created you cannot re-use it since this would adversely affect the campaign's statistics and reporting. Instead, you will create a copy of a newsletter campaign and send it as its own, new campaign. Upon saving a newl...
Are there limits to the API Calls? When connecting to the store's API (for 3rd party applications or your own apps) you will typically make various calls to the service in order to retrieve information or send information back to the store. For e...
Users attempting to set up the GOOGLE ADDRESS AUTOFILL [https://support.3dcart.com/Knowledgebase/Article/View/898] module on their store can use the following steps to set up the proper API keys for their account. PLEASE NOTE: The following inform...
Merchants using Shift4Shop's HOUZZ INTEGRATION [https://support.3dcart.com/Knowledgebase/Article/View/826] may have noticed the following message in their synchronization log: > ERROR CODE: 25001 | ERROR MESSAGE: NO LISTING FOUND The wording of th...
Shift4Shop's Checkout Additional Fees Add-on (Available on Pro Plan and Higher; including the Free End-to-End eCommerce Plan) allows you to offer additional fees to customers to increase the order value at the time of checkout. This would be a great ...
Your Shift4Shop store has its own built-in search function on the store's front-end. The basic search uses Product Names, Descriptions, and Keywords to let your site visitors search for and find your products (and categories/site content pages if sel...
Your PCI scan may be registering a cookie called "ASPSESSIONIDAQCATAQS" as a non-secure cookie. This is an automatically generated cookie that is not actually created by the Shift4Shop software but rather the IIS server running your site. It is use...
In some cases, your PCI scan may return the following vulnerability report. PCI VULNERABILITY: SSL/TLS ADAPTIVE CHOSEN CYPHERTEXT ATTACK VULNERABILITY AGAINST RSA (ROBOT ATTACK) This error message is due to a false positive and may be ignored/byp...
Although Shift4Shop is 100% PCI compliant, 3rd party PCI scanning services can sometimes come back with FALSE POSITIVES [https://support.3dcart.com/Knowledgebase/Article/View/963] that trigger a FAILURE [https://support.3dcart.com/Knowledgebase/Artic...
* ISSUE When trying to access your store via an HTTPS address, the browser returns a "403 Forbidden" Error * CAUSE Your site's SSL certificate has expired. The above error happens when the domain's SSL certificate has expired or is otherwise n...
If you would like to change your FTP password, please contact support so we can put in the request for you. Please be advised however that the request will need to be made by the primary account holder for obvious security purposes and that we will...
Merchants who may have more than one domain will typically forward their additional domains to the main store URL. For example, you may have storedomain.com as your Shift4Shop store but you may also have store-domain.com or storedomain.net registered...
During sign up, you are given the option of having Shift4Shop register the domain name for you (if it is available). If you choose this option, Shift4Shop will handle DNS updates and renewals of the domain name for you. However, if you would like t...
There may be times when you need to revert to a backup of your store. For example, perhaps you need to recover an item, customer record, or even an order that was mistakenly deleted or edited by you. In other cases, it might be due to a case of DiY H...
NOTE The following information only applies if you happen to have your store's DNS information hosted within your own Cloudflare account. If your product images are not displaying on mobile platforms, it could be due to settings on your Cloudflare...
Update: Ending Support for Legacy Functions On 12/31/2020, we will be ending support for the following Legacy Functions. * Legacy Admin Interface * SmarterStats * HTML5 Templates We are committed to offering our merchants the best that eCo...
Why do I have Shift4Shop test Orders in my Store? Shift4Shop's automated monitoring systems will often check your store's checkout process to ensure security protocols are in place. As a result, you may see some test orders from Shift4Shop in your ...
This integration will allow you to sell your Extend.com Warranty contracts directly from your product pages. REQUIREMENTS: * Shift4Shop store with the following: * Extend.com module purchased and enabled * Core Theme * Extend.com accoun...
The following steps will allow you to integrate and connect your Shift4Shop store to Hubspot CRM NOTE If you do not have a HubSpot CRM account, click HERE [https://www.hubspot.com/products/crm] to sign up. * First, go to HTTPS://APP-HUBSPOT.3D...
Your store customer passwords can be reset in either of two ways: * As merchant, you can manually change a user's password via the Shift4Shop Online Store Manger * Your customer can also change the password themselves, by using the "Forgot Pass...
Occasionally, you or a visitor to your site may see the following message when attempting to go to the site. Typically, this message occurs when a specific user's connection is being diverted by the DDoS Protection services we employ. NOTE To be...
If your domain was REGISTERED BY SHIFT4SHOP [https://mywebmaster.3dcart.com/domain-name-registration.html] at sign up or during a DOMAIN NAME CHANGE [https://mywebmaster.3dcart.com/Domain-Name-Change.html], the domain is registered using Shift4Shop's...
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