Knowledgebase : Customers
3dcart will automatically compile statistics of each customer that shops on your store. These statistics can be viewed in the individual Customer profiles contained in your store. CUSTOMER STATS To view customer stats, go to the CUSTOMERS link on ...
Your 3dcart interface also allows you to keep an active log of your customer base. This can be useful for maintaining working relationships with your customers, tracking their purchase histories, and basic management of your customers and their detai...
3dcart allows you to create different pricing levels and customer groups for your store. This is a method by which you can offer a different pricing structure to your customers based on which customer group they belong to. A common example of custome...
Your 3dcart store also comes equipped with a built-in Customer Relationship Manager (CRM) module that can be enabled to allow your customers to communicate with you. With the CRM feature, your customers can email you specific questions regarding thei...
Your 3dcart store allows you to give your customers the option of creating a gift registry. A gift registry allows the customer to create a registry of products for their family and friends to view. Once a customer has registered, their friends can p...
With 3dcart's Shopping Cart Software [https://www.3dcart.com/shopping-cart-software.html] Wish List feature, your customers can browse through your store and add items to their account's profile. The Wish List function [https://www.3dcart.com/lp/feat...
This will be a brief explanation of 3dcart's built-in Affiliate Tracking Program. For more in-depth coverage and information regarding the Affiliate program, please click HERE [HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/416]. ENABLE AFFI...
In the Export/Import section of your customer menu, you can generate CSV format files of your customer information. Similar to the Product and Order CSV exports, these files can be edited and imported back to your store as needed. EXPORT First, lo...
As described in the main documentation, 3dcart's built-in AFFILIATE PROGRAM [https://support.3dcart.com/Knowledgebase/Article/View/416] will track users and their orders when they arrive to your store via an affiliate member's link. Merchants using t...
Yes! When viewing a customer record, there are three additional fields that can be used to store specific customer information. Typically, this is information you (or your staff) enter after the account is created and you've had dealings with the c...
Yes! With 3dcart, you can specify checkout questions which will only be asked to customers belonging to individual customer pricing groups. To do this, please use the following steps: Log into your Online Store Manager and, using the left hand na...
This article will give you a step-by-step process on how to import your customer information. IMPORT CUSTOMERS To import customer information you will first need a copy of the appropriate sample CSV file: While logged into your 3dcart Online Sto...
* ADD CUSTOMERS * CREATE CUSTOMER GROUPS * ADD CUSTOMERS TO A CUSTOMER GROUP * CREATE A MAILING LIST CUSTOMER GROUP * CREATE A MAILING LIST With 3dcart, you can add, edit, and delete customer information. You are also able to setup multi...
USING CUSTOMER GROUPS & PRICE LEVELS WITH 3DCART 3dcart's Price Levels allow you to configure your products with different prices which are then applicable to individual CUSTOMER GROUPS [https://support.3dcart.com/Knowledgebase/Article/View/197]. ...
CONTENTS * INTRODUCTION * ENABLE CRM * CRM SETTINGS * CUSTOMER INITIATED CRM * PROCESS CRM * VIEWING THE TICKET * CLOSE CRM * MERCHANT INITIATED CRM Introduction Back to top The CRM (Customer Relationship Manager) module all...
When exporting CSV data from your store, you may sometimes notice that large numbers are converted into scientific or exponential numbers in the cells of your spreadhseet program. For example, when exporting the customer records CSV file, and a cus...
As a service, 3dcart is compliant with the EU General Data Protection Regulation (GDPR) enforced by the European Union Parliament as of 25 May, 2018. In addition, we are prepared to address any requests made by our customers related to their expand...
As a 3dcart merchant, you will need to make sure your store is compliant with the European Union's Global Data Protection Regulation enforced by the European Union Parliament as of May 25th 2018 This regulation provides certain individual rights to...
As part of the Global Data Protection Regulations (GDPR) compliance, there will be times when you will be required to delete EU customers' data (upon their request). The following information will help you navigate the sections of the 3dcart Online...
If you would like to see a list of customer records that have no orders associated with them, you can perform a special export of your customers using the following steps: * Log into your 3dcart Online Store Manager * Using the left hand naviga...
Merchants needing to set up their stores to adhere to the EU's General Data Protection Regulation (GDPR) can use 3dcart's GDPR Toolkit to facilitate the process. The GDPR Toolkit offers the following functions for merchants to add on their stores: ...
Freshdesk by Freshworks is a cloud-based helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. The following steps will let you integrate Freshdesk onto your 3dcart store allowing you to ...
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