Below is a reference of the individual settings located in your Store
Settings page. This page can be accessed by going to SETTINGS >GENERAL
>STORE SETTINGS.
When viewing the Store Settings page, you will see the page sorted
into individual tabs al...
In your Store Settings area you have the option of enabling or
disabling your site's cache for your home and category pages. This
section also gives you the ability to clear your site's _overall_
cache. However, many people do not readily understand ...
Below is a reference of the individual modules located in your Store
Modules page. This page can be accessed by logging into your 3dcart
Online Store Manager and going to MODULES in the left hand navigation
menu .
When viewing the Store Modules pag...
The following will describe several common issues you may experience
with the way your carousel images are displayed on the Home Page
Carousel feature.
* PROBLEM:
The Homepage Carousel images aren't displaying at all.
* LIKELY CAUSE:
Your imag...
THIS ARTICLE CONTAINS THE FOLLOWING SECTIONS:
* ADD NEW USERS
* SETTING UP USER PERMISSIONS
* DELETE USERS
* CHANGE PASSWORD OF USER
* IP RESTRICTION
* USER LOG
This article will teach you how to add, delete, set IP restrictions,
and se...
Your 3dcart Website has system messages already built in to warn,
thank, or inform customers during certain situations on your online
store. These system messages range anywhere from adding invalid credit
card information to thanking them for signing...
Your Contact Us page will contain contact information for your store.
Most of the information contained in the Contact Us page can be
set/edited in your store's Merchant Information Section. This section
will also control the Store's Merchant infor...
If you have an existing website which you are migrating over to
3dcart, you can use 301 redirects to preserve your established URLs to
your new 3dcart website.
A 301 redirect simply takes the entered URL for a requested resource
and redirects the b...
The search function on the website not only can search for terms in in
the Product Name, Product Description, and Keywords fields, but can
also be customized to search for terms and keywords in additional
fields. You can set the ability for customers...
With 3dcart, you can specify which timezone your order timestamps will
adhere to.
NOTE:
This functionality only applies to the time stamps on the actual
order invoices when viewed internally during processing. It will not
affect regular time stamp...
When using a gift certificate or marketing promotion coupon on your
store, shoppers will typically enter the coupon code onto their view
cart page.
By setting your store to Single Page Checkout, it is possible to have
the coupon code available on t...
Sometimes you may want to block your site from being accessed by
specific connections and IP addresses. Common examples of situations
where you might want to block access include:
* Geographical Blocking:
Your products are not legally available i...
Your 3dcart store can keep track of product inventory and update
itself when items are ordered. This can help you avoid overselling an
item that is out of stock and help you determine when to replenish
your stocks. 3dcart does this through the use of...
3dZoom will instantly display a large, zoomed version of your products
image when a visitor places the mouse cursor on top of the image.
Uploading a large image to the product via the store manager
automatically enables the 3dZoom without the need of...
When you go to the Modules section of the 3dcart Online Store Manager,
you will see a module labeled "Abandoned Carts Notification."
This module allows you to send an automated email to shoppers who have
begun creating an order on your store, but H...
Aside from your selected theme's frame.html file, the majority of your
store's HTML templates are served from a default folder called the
common folder. When your pages are rendered, the software will first
look in the store's Theme folder for a temp...
-------------------------
ENABLING QUICK SEARCH
To enable Quick Search, log into your 3dcart Online Store Manager and,
using the left hand navigation menu:
* Go to Modules
* Look for the "Quick Search" module and click on its + icon to
expand...
RSS feeds require some scripting that might not be present.
-------------------------
CHECK STORE SETTINGS
First, make sure the default RSS feeds are not set to be disabled on
your store. Log into your 3dcart Online Store Manager and, using the
le...
-------------------------
BASIC TROUBLESHOOTING
* First be aware that the front-end Quick Search function may not
work if you are viewing the store while logged into your Online Store
Manager. This is due to the Admin Design bar that is applied t...
Absolutely!
The store has a setting called "Add to Cart Action" which will let you
dictate what occurs when the shopper adds an item to their cart.
The setting can be found by going to SETTINGS ->GENERAL ->STORE
SETTINGS in your 3dcart Online Sto...
* ISSUE
Online Store has over over 100 products marked as Home Special.
However, the store's home page is only showing 100 products at a time.
* CAUSE
The store has a cap limit on the number of Home Specials
For database performance considerat...
On your 3dcart powered store, you have the option of controlling what
action is taken when your shoppers add an item to their cart. This can
be set in the store's Store Settings page. To see this area of the
cart software, log into your 3dcart Online...
With the Recently Viewed Items function turned on, your shoppers will
be shown a history of their viewed products, as they browse through
your store. This can be very useful for comparison shoppers who like
to have quick access to similar products in...
With 3dcart, merchants can offer daily deals to their shoppers. Daily
deals can be a great way of driving traffic and business to your store
by offering a special type of promotion which actively expires at a
set timeframe - which you specify.
This...
With 3dcart, merchants can now offer group deals to their shoppers.
Similar to 3dcart's DAILY DEALS FEATURE
[HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/316], Group
Deals can also be a great way of driving traffic and business to your
store...
3dFeedBack allows you to collect valuable feedback information from
your customers to help you improve your overall site and store
presence.
ENABLING THE FEATURE
3dFeedBack is already available for use, so it's not _technically_
something that nee...
At times, you may want to limit access to certain parts of your site
to new visitors, while giving access to existing customers. For
example, established customers may get access to support pages that
are not available to visitors, or, you may have a...
* SET UP THE AFFILIATE MENU LINK
* UPLOAD BANNERS
* ENABLE THE AFFILIATE PROGRAM
* REGISTRATION PROCESS
* APPROVE AFFILIATES
* MANAGE ORDERS
* MANAGE COMMISSION PAYOUTS
-------------------------
INTRODUCTION
The affiliate program all...
The gift registry feature
[https://www.3dcart.com/lp/features/3dcarts-built-gift-registry/]
allows customers to create a registry of products for their family and
friends to view. Once a customer has registered, their friends can
purchase the product...
* ENABLE THE WAITING LIST
* Customers Signing Up for the Waiting List
* View/Notify Customers on the Waiting List
* View Customers on the Waiting List
* Deleting a Waiting List
* WAITING LIST NOTIFICATION EMAILS SCRIPT
The waiting list fe...
3dcart allows you to choose between a single page checkout, or a
standard 3 page checkout for your website. This article will give you
a quick overview of the two checkout methods and the differences
between each.
SINGLE PAGE CHECKOUT
Single Page ...
When you go to the Modules section of the 3dcart Online Store Manager,
you will see a module named "Scheduled Scripts."
Scheduled Scripts are used for various automated functions originating
from your store. These include any scheduled action that ...
* ENABLING AUTORESPONDERS
* SETTING UP AN AUTORESPONDER CAMPAIGN
* ADDING AN AUTORESPONDER EMAIL MESSAGE
* AUTORESPONDER LOG
* AUTORESPONDER CAMPAIGN QUEUES
* AUTOMATION RULES
An autoresponder is a simple yet effective email marketing...
DATE FORMAT
A unique question we are asked often is if the store's date stamp and
currency format can be changed.
For example, some merchants have requested to have their date stamps
changed from mm/dd/yyyy format to dd/mm/yyyy.
Unfortunately, t...
Many of our international merchants ship according to their respective
countries' regional shipping measurements. For example, they may need
to weigh and measure their items by kilograms and centimeters instead
of pounds and inches that our North Ame...
3dcart has several features which are intended to run on a scheduled
basis. In many cases, these features are set to run automatically and
you may activate one of these features and suddenly begin to notice an
increase of emails from
[email protected]
INTRODUCTION
If you are a _reseller_ of 3dcart services, you may want to remove the
3dcart branding from the Online Store manager. This way, your
customers will not see any 3dcart specific images when logging into
their respective Online Store Manag...
By default, your 3dcart store will require that your shoppers create a
customer record on the store when a purchase is made. During the
checkout process, they are generally asked for their billing and
shipping information as well as their email addre...
As an alternative to the default CAPTCHA method used by 3dcart,
Merchants can also use Google's reCAPTCHA(tm) service instead of the
default 3dcart CAPTCHA verification methods.
The following article will describe how to enable this feature
------...
3dcart's PO system allows you to automatically generate and send
Purchase Orders to your distributors when your stock on distributor
provided product runs below specified limits. Purchase orders are
grouped by their respective distributor, and can th...
This article will teach you how to enable and use the Gift Wrapping
module on your 3dcart store.
CONTENTS
This article contains the following sections. Click on the applicable
link below to view each portion of this article
* ENABLING THE MODU...
The rewards points program allows you to offer points per dollar spent
on your store to your customers records. The customer can then redeem
the points for additional products at your store. This tutorial will
give you a step by step process on how t...
3dcart merchants have access to 3dcart's Product Question & Answer
module which allows customers to ask questions about specific
products. These questions can then be answered by other store shoppers
or the eCommerce store's staff. Questions and thei...
The wish list feature
[https://www.3dcart.com/lp/features/social-wish-lists/] allows your
customers to add products to a list for tracking purposes. The
customer can return and login to their account at any time to view and
edit their list of product...
Your 3dcart store is designed to send several emails to your shoppers
for many different circumstances including:
* CUSTOMER REGISTRATIONS
* AFFILIATE REGISTRATIONS
* NEW ORDER CONFIRMATIONS
* ORDER STATUS CHANGES
* WAITING LIST NOTIFICAT...
One of the security settings in your 3dcart Online Store Manager
[https://www.3dcart.com/shopping-cart-features-management.html]
involves an automatic logout of the 3dcart Online Store Manager after
a set period of inactivity. This way, a merchant's ...
UPGRADING OR DOWNGRADING YOUR 3DCART PLAN
You may need to upgrade or downgrade your 3dcart plan to meet the
evolving needs of your business. This is easy to do at any time, and
this article will explain the details.
UPGRADING TO A HIGHER-TIER PLAN...
The Health Insurance Portability and Accountability Act (HIPAA)
[https://www.3dcart.com/lp/ecommerce-university/what-is-hipaa-website-compliance/],
sets standards for protecting sensitive patient data. Any company that
deals with protected health inf...
2-Step or two-factor verification adds an extra level of security to
many of the login processes used online. Everything from banking
sites, to cloud storage services and even some social media networks
have added 2-Step verification to further secur...
Beginning with 3dcart Version 9.1, Merchants with multiple 3dcart
stores can now easily switch back and forth between each of their
Online Store Managers.
NOTE
To use this feature, each of the 3dcart stores that you wish to log
into will need to b...
Page Pre-loading helps to speed up page loading by allowing the store
to begin loading the pages as the visitor begins to click on the link
of the page they are about to visit. In other words, as the visitor is
about to click through to one of your s...
Beginning with version 9.1.18, CORE Themes can also use a flyout cart
that will display when a visitor clicks on the cart tab of their store
pages.
To enable this feature, follow these steps:
IMPORTANT
The following feature has been implemented ...
Replicating an issue is typically the first step when troubleshooting
a problem. Unfortunately, there may be times when support is unable to
reproduce the problem you're experiencing. Not only does this make
resolution more difficult, but it can add ...
The SETTINGS >GENERAL >ADMINISTRATOR ACCESS page allows you to set up
additional admin user accounts to your 3dcart Online Store Manager (as
allotted by your plan limits). When creating the individual user
accounts, you have the ability to set permis...
If you have opted to turn off mailing list from the store modules
section, you may have noticed that it _still_ appears on your store
front.
Rest assured that the mailing list is indeed turned off. The reason
you are still seeing it however is beca...
A new security feature has been added to your 3dcart store on version
10.2.3
Upon logging into your 3dcart Online Store Manager, the system will
now check your connection's IP address and record its location city of
origin.
If the system detects ...
If you have added 3rd party scripts to your 3dcart store, you may see
the following error in your browser's console during checkout:
Refused to load the script '[script-name]' because it violates the
following Content Security Policy directive:... ...
Here are some answers to common questions for those who have purchased
a CLOUDFLARE DEDICATED DV SSL
[https://apps.3dcart.com/cloudflare-dedicated-ssl.html] certificate
for their 3dcart Store.
* Q: HOW CAN I VERIFY THAT THE SSL CERTIFICATE HAS BEE...
In order to properly use and enjoy all of the features available to
your 3dcart store, you should be using the most up to date version of
the following browsers:
* MICROSOFT EDGE [https://www.microsoft.com/en-us/edge]
* MOZILLA FIREFOX [https:/...