Knowledgebase : Settings
Why am I Missing Settings or Tabs in the Store Manager?
Due to the nature of Shift4Shop, we offer a large variety of options and settings. To help to avoid overwhelming newer merchants, we have decided to not display every single one of these settings by default. Because of this, you may not see certain t...
How do I Opt-Out of Version Update Emails Each Week?
Our team releases new updates to Shift4Shop each week. When an update is applied to your store, we automatically notify you via email and also include the release notes for it. This is to let our merchants know about new features or bug fixes we are ...
What Browsers are Supported on Shift4Shop?
In order to properly use and enjoy all of the features available to your Shift4Shop store, you should be using the most up to date version of the following browsers: * MICROSOFT EDGE [https://www.microsoft.com/en-us/edge] * MOZILLA FIREFOX [htt...
Cloudflare SSL FAQs
Here are some answers to common questions for those who have purchased a CLOUDFLARE DEDICATED DV SSL [https://apps.3dcart.com/cloudflare-dedicated-ssl.html] certificate for their Shift4Shop Store. * Q: HOW CAN I VERIFY THAT THE SSL CERTIFICATE HAS...
How Do I Get My Additional Scripts Whitelisted?
If you have added 3rd party scripts to your Shift4Shop store, you may see the following error in your browser's console during checkout: Refused to load the script '[script-name]' because it violates the following Content Security Policy directive:...
Why am I getting "Security Alert for your Shift4Shop Store" email...
A new security feature has been added to your Shift4Shop store on version 10.2.3 Upon logging into your Shift4Shop Online Store Manager, the system will now check your connection's IP address and record its location city of origin. If the system ...
I turned it off! Why is my mailing list still showing?
If you have opted to turn off mailing list from the store modules section, you may have noticed that it _still_ appears on your store front. Rest assured that the mailing list is indeed turned off. The reason you are still seeing it however is beca...
What Areas Are Controlled by the Admin Permission Settings?
The SETTINGS >GENERAL >ADMINISTRATOR ACCESS page allows you to set up additional admin user accounts to your Shift4Shop Online Store Manager (as allotted by your plan limits). When creating the individual user accounts, you have the ability to set pe...
Generating a HAR File for Your Support Ticket
Replicating an issue is typically the first step when troubleshooting a problem. Unfortunately, there may be times when support is unable to reproduce the problem you're experiencing. Not only does this make resolution more difficult, but it can add ...
How Do I Enable The Flyout Cart?
Beginning with version 9.1.18, CORE Themes can also use a flyout cart that will display when a visitor clicks on the cart tab of their store pages. To enable this feature, follow these steps: IMPORTANT The following feature has been implemented ...
How do I Enable Page Pre-loading?
Page Pre-loading helps to speed up page loading by allowing the store to begin loading the pages as the visitor begins to click on the link of the page they are about to visit. In other words, as the visitor is about to click through to one of your s...
How do I use the Multiple Store Admin Login Feature?
Beginning with Shift4Shop Version 9.1, Merchants with multiple Shift4Shop stores can now easily switch back and forth between each of their Online Store Managers. NOTE To use this feature, each of the Shift4Shop stores that you wish to log into wi...
Can I Use 2-Step Verification On My Shift4Shop Online Store Manag...
2-Step or two-factor verification adds an extra level of security to many of the login processes used online. Everything from banking sites, to cloud storage services and even some social media networks have added 2-Step verification to further secur...
Is Shift4Shop HIPAA Compliant?
The Health Insurance Portability and Accountability Act (HIPAA), sets standards for protecting sensitive patient data. Any company that deals with protected health information must ensure that all the required physical, network, and process security ...
Why Am I Being Logged Out Of My Online Store Manager?
One of the security settings in your Shift4Shop Online Store Manager involves an automatic logout of the Shift4Shop Online Store Manager after a set period of inactivity. This way, a merchant's login to the Store Manager isn't inadvertently left open...
How Do I Control Which Email Address My Stores Messages Are Comin...
Your Shift4Shop store is designed to send several emails to your shoppers for many different circumstances including: * CUSTOMER REGISTRATIONS * AFFILIATE REGISTRATIONS * NEW ORDER CONFIRMATIONS * ORDER STATUS CHANGES * WAITING LIST NOTIF...
How do I use the Wish List feature?
The wish list feature [https://www.3dcart.com/lp/features/social-wish-lists/] allows your customers to add products to a list for tracking purposes. The customer can return and login to their account at any time to view and edit their list of product...
How do I use the Product Q&A feature?
Shift4Shop merchants have access to Shift4Shop's Product Question & Answer module which allows customers to ask questions about specific products. These questions can then be answered by other store shoppers or the eCommerce store's staff. Questions ...
How do I use the Rewards Points Program?
The rewards points program allows you to offer points per dollar spent on your store to your customers records. The customer can then redeem the points for additional products at your store. This tutorial will give you a step by step process on how t...
How do I use the Gift Wrapping Module?
This article will teach you how to enable and use the Gift Wrapping module on your Shift4Shop store. CONTENTS This article contains the following sections. Click on the applicable link below to view each portion of this article * ENABLING THE ...
How do I use the Purchase Order System?
Shift4Shop's PO system allows you to automatically generate and send Purchase Orders to your distributors when your stock on distributor provided product runs below specified limits. Purchase orders are grouped by their respective distributor, and ca...
How do I use reCAPTCHA on my site?
As an alternative to the default CAPTCHA method used by Shift4Shop, Merchants can also use Google's reCAPTCHA(tm) service instead of the default Shift4Shop CAPTCHA verification methods. The following article will describe how to enable this feature...
How does anonymous checkout work on my store?
By default, your Shift4Shop store will require that your shoppers create a customer record on the store when a purchase is made. During the checkout process, they are generally asked for their billing and shipping information as well as their email a...
Branding the Shift4Shop Online Store Manager/Admin
INTRODUCTION If you are a _reseller_ of Shift4Shop services, you may want to remove the Shift4Shop branding from the Online Store manager. This way, your customers will not see any Shift4Shop specific images when logging into their respective Online...
Why do I get automated email notifications from [email protected]
Shift4Shop has several features which are intended to run on a scheduled basis. In many cases, these features are set to run automatically and you may activate one of these features and suddenly begin to notice an increase of emails from [email protected]
How do I enter product weights in Kgs instead of Lbs?
Many of our international merchants ship according to their respective countries' regional shipping measurements. For example, they may need to weigh and measure their items by kilograms and centimeters instead of pounds and inches that our North Ame...
Can I change the date and currency format used on Shift4Shop?
------------------------- DATE FORMAT A unique question we are asked often is if the store's date stamp and currency format can be changed. For example, some merchants have requested to have their date stamps changed from mm/dd/yyyy format to dd/...
How do the Autoresponders work?
* ENABLING AUTORESPONDERS * SETTING UP AN AUTORESPONDER CAMPAIGN * ADDING AN AUTORESPONDER EMAIL MESSAGE * AUTORESPONDER LOG * AUTORESPONDER CAMPAIGN QUEUES * AUTOMATION RULES An autoresponder is a simple yet effective email marketing...
What are Scheduled Scripts?
When you go to the Modules section of the Shift4Shop Online Store Manager, you will see a module named "Scheduled Scripts." Scheduled Scripts are used for various automated functions originating from your store. These include any scheduled action t...
What's the difference between Single Page and 3-Page Checkout?
Shift4Shop allows you to choose between a single page checkout, or a standard 3 page checkout for your website. This article will give you a quick overview of the two checkout methods and the differences between each. ------------------------- SING...
Waiting List Tutorial
* ENABLE THE WAITING LIST * Customers Signing Up for the Waiting List * View/Notify Customers on the Waiting List * View Customers on the Waiting List * Deleting a Waiting List * WAITING LIST NOTIFICATION EMAILS SCRIPT The waiting list fe...
Gift Registry Guide
The gift registry feature allows customers to create a registry of products for their family and friends to view. Once a customer has registered, their friends can purchase the products selected for the registry and ship them directly to the registra...
How do I Set Up and Use the Affiliate Program?
* SET UP THE AFFILIATE MENU LINK * UPLOAD BANNERS * ENABLE THE AFFILIATE PROGRAM * REGISTRATION PROCESS * APPROVE AFFILIATES * MANAGE ORDERS * MANAGE COMMISSION PAYOUTS ------------------------- INTRODUCTION The affiliate program all...
How do I set up Customer Group Security?
At times, you may want to limit access to certain parts of your site to new visitors, while giving access to existing customers. For example, established customers may get access to support pages that are not available to visitors, or, you may have a...
What is the 3dFeedback Feature and how do I use it?
3dFeedBack allows you to collect valuable feedback information from your customers to help you improve your overall site and store presence. ------------------------- ENABLING THE FEATURE 3dFeedBack is already available for use, so it's not _techn...
How do I use the Group Deal feature?
With Shift4Shop, merchants can now offer group deals to their shoppers. Similar to Shift4Shop's DAILY DEALS FEATURE [HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/316], Group Deals can also be a great way of driving traffic and business to yo...
How is the Daily Deal feature used?
With Shift4Shop, merchants can offer daily deals to their shoppers. Daily deals can be a great way of driving traffic and business to your store by offering a special type of promotion which actively expires at a set timeframe - which you specify. ...
How do I enable Recently Viewed Items on my store?
With the Recently Viewed Items function turned on, your shoppers will be shown a history of their viewed products, as they browse through your store. This can be very useful for comparison shoppers who like to have quick access to similar products in...
What is the QuickCart feature?
On your Shift4Shop powered store, you have the option of controlling what action is taken when your shoppers add an item to their cart. This can be set in the store's Store Settings page. To see this area of the cart software, log into your Shift4Sho...
Why can't I list more than 100 Home Page Special items?
* ISSUE Online Store has over over 100 products marked as Home Special. However, the store's home page is only showing 100 products at a time. * CAUSE The store has a cap limit on the number of Home Specials For database performance considerat...
Can I Control What Happens When My Shopper Clicks "Add to Cart" o...
Absolutely! The store has a setting called "Add to Cart Action" which will let you dictate what occurs when the shopper adds an item to their cart. The setting can be found by going to SETTINGS >GENERAL >STORE SETTINGS in your Shift4Shop Online S...
Why doesn't my Quick Search work?
------------------------- BASIC TROUBLESHOOTING * First be aware that the front-end Quick Search function may not work if you are viewing the store while logged into your Online Store Manager. This is due to the Admin Design bar that is applied t...
Why aren't my RSS feeds working?
RSS feeds require some scripting that might not be present. ------------------------- CHECK STORE SETTINGS First, make sure the default RSS feeds are not set to be disabled on your store. Log into your Shift4Shop Online Store Manager and, using th...
How do I use Quick Search?
------------------------- ENABLING QUICK SEARCH To enable Quick Search, log into your Shift4Shop Online Store Manager and, using the left hand navigation menu: * Go to Modules * Look for the "Quick Search" module and click on its + icon to ex...
How do I update my HTML templates to the latest version?
Aside from your selected theme's frame.html file, the majority of your store's HTML templates are served from a default folder called the common folder. When your pages are rendered, the software will first look in the store's Theme folder for a temp...
What is the Abandoned Carts Notification module?
When you go to the Modules section of the Shift4Shop Online Store Manager, you will see a module labeled "Abandoned Carts Notification." This module allows you to send an automated email to shoppers who have begun creating an order on your store, b...
What is 3dZoom?
3dZoom will instantly display a large, zoomed version of your products image when a visitor places the mouse cursor on top of the image. Uploading a large image to the product via the store manager automatically enables the 3dZoom without the need of...
What can I find in the Store Module section?
Below is a reference of the individual modules located in your Store Modules page. This page can be accessed by logging into your Shift4Shop Online Store Manager and going to MODULES in the left hand navigation menu . When viewing the Store Modules...
Why Do I Need to Clear My Store's Cache?
In your Store Settings area you have the option of enabling or disabling your site's cache for your home and category pages. This section also gives you the ability to clear your site's _overall_ cache. However, many people do not readily understand ...
What can I find in the Store Settings section?
Below is a reference of the individual settings located in your Store Settings page. This page can be accessed by going to SETTINGS >GENERAL >STORE SETTINGS. When viewing the Store Settings page, you will see the page sorted into individual tabs al...
Can I Track My Store’s Inventory?
Your Shift4Shop store can keep track of product inventory and update itself when items are ordered. This can help you avoid overselling an item that is out of stock and help you determine when to replenish your stocks. Shift4Shop does this through th...
How can I block a Specific IP Address from accessing my Store?
Sometimes you may want to block your site from being accessed by specific connections and IP addresses. Common examples of situations where you might want to block access include: * Geographical Blocking: Your products are not legally available i...
How Do I Enable the Coupon Window in my Store's Checkout Pages?
When using a gift certificates or promotion coupons on your store, shoppers will typically enter the coupon code on view cart _(or during the checkout process)_ using the "Coupon" field located on those pages. If you plan on using gift certificates...
What time did this order come through?
With Shift4Shop, you can specify which timezone your order timestamps will adhere to. NOTE: This functionality only applies to the time stamps on the actual order invoices when viewed internally during processing. It will not affect regular time s...
What does the site’s search bar look for?
The search function on the website not only can search for terms in in the Product Name, Product Description, and Keywords fields, but can also be customized to search for terms and keywords in additional fields. You can set the ability for customers...
How do I edit my information on the 'Contact Us' page?
Your Contact Us page will contain contact information for your store. Most of the information contained in the Contact Us page can be set/edited in your store's Merchant Information Section. This section will also control the Store's Merchant infor...
How can I Edit the Various Default System Messages?
Your Shift4Shop Website has system messages already built in to warn, thank, or inform customers during certain situations on your online store. These system messages range anywhere from adding invalid credit card information to thanking them for sig...
How do I add additional Administrator users to my Store?
THIS ARTICLE CONTAINS THE FOLLOWING SECTIONS: * ADD NEW USERS * SETTING UP USER PERMISSIONS * DELETE USERS * CHANGE PASSWORD OF USER * IP RESTRICTION * USER LOG This article will teach you how to add, delete, set IP restrictions, and se...
Why don't the Homepage Carousel images display properly?
The following will describe several common issues you may experience with the way your carousel images are displayed on the Home Page Carousel feature. * PROBLEM: The Homepage Carousel images aren't displaying at all. * LIKELY CAUSE: Your imag...
Help Desk Software by Kayako fusion