Knowledgebase : Settings
Below is a reference of the individual settings located in your Store Settings page. This page can be accessed by going to SETTINGS ->GENERAL ->STORE SETTINGS. When viewing the Store Settings page, you will see the page sorted into individual tabs ...
In your Store Settings area you have the option of enabling or disabling your site's cache for your home and category pages. This section also gives you the ability to clear your site's _overall_ cache. However, many people do not readily understand ...
Below is a reference of the individual modules located in your Store Modules page. This page can be accessed by logging into your 3dcart Online Store Manager and going to MODULES in the left hand navigation menu . When viewing the Store Modules pag...
The following will describe several common issues you may experience with the way your carousel images are displayed on the Home Page Carousel feature. * PROBLEM: The Homepage Carousel images aren't displaying at all. * LIKELY CAUSE: Your Home...
* ADD NEW USERS * SETTING UP USER PERMISSIONS * DELETE USERS * CHANGE PASSWORD OF USER * IP RESTRICTION * USER LOG This article will teach you how to add, delete, set IP restrictions, and set permissions for users for your 3dcart Adminis...
Your 3dcart Website has system messages already built in to warn, thank, or inform customers during certain situations on your online store. These system messages range anywhere from adding invalid credit card information to thanking them for signing...
Your Contact Us page will contain contact information for your store. Most of the information contained in the Contact Us page can be set/edited in your store's Merchant Information Section. This section will also control the Store's Merchant infor...
If you have an existing website which you are migrating over to 3dcart, you can use 301 redirects to preserve your established URLs to your new 3dcart website. A 301 redirect simply takes the entered URL for a requested resource and redirects the b...
The search function on the website not only can search for terms in in the Product Name, Product Description, and Keywords fields, but can also be customized to search for terms and keywords in additional fields. You can set the ability for customers...
With 3dcart, you can specify which timezone your order timestamps will adhere to. NOTE: This functionality only applies to the time stamps on the actual order invoices when viewed internally during processing. It will not affect regular time stamp...
When using a gift certificate or marketing promotion coupon on your store, shoppers will typically enter the coupon code onto their view cart page. By setting your store to Single Page Checkout, it is possible to have the coupon code available on t...
Sometimes you may want to block your site from being accessed by specific connections and IP addresses. Common examples of situations where you might want to block access include: * Geographical Blocking: Your products are not legally available i...
Your 3dcart store can keep track of product inventory and update itself when items are ordered. This can help you avoid overselling an item that is out of stock and help you determine when to replenish your stocks. 3dcart does this through the use of...
Aviary (by Adobe) is a web based photo editing product which allows you to upload your images to their interface, edit the images as needed and then download them for use on your store. Best of all, the service is free of charge! With 3dcart, you c...
3dZoom will instantly display a large, zoomed version of your products image when a visitor places the mouse cursor on top of the image. Uploading a large image to the product via the store manager automatically enables the 3dZoom without the need of...
When you go to the Modules section of the 3dcart Online Store Manager, you will see a module labeled "Abandoned Carts Notification." This module allows you to send an automated email to shoppers who have begun creating an order on your store, but H...
Aside from your selected theme's frame.html file, the majority of your store's HTML templates are served from a default folder called the common folder. When your pages are rendered, the software will first look in the store's Theme folder for a temp...
ENABLING QUICK SEARCH To enable Quick Search, log into your 3dcart Online Store Manager and, using the left hand navigation menu: * Go to Modules * Look for the "Quick Search" module and click on its + icon to expand it * Place a mark in the...
3dcart offers integration with your PowerReviews account. PowerReviews is a third-party solution that helps you automate product reviews that are submitted by your customers. Its features include overall rating averages, profanity filtering, and revi...
RSS feeds require some scripting that might not be present. CHECK STORE SETTINGS First, make sure the default RSS feeds are not set to be disabled on your store. Log into your 3dcart Online Store Manager and, using the left hand navigation menu: ...
BASIC TROUBLESHOOTING * First be aware that the front-end Quick Search function may not work if you are viewing the store while logged into your Online Store Manager. This is due to the Admin Design bar that is applied to the "View Store" link whe...
This information is supplied for you by PowerReviews. PowerReviews will assign this information to you when you sign up for their service. The Merchant ID and Group numbers are actually contained within the various scripting codes PowerReviews deno...
Absolutely! The store has a setting called "Add to Cart Action" which will let you dictate what occurs when the shopper adds an item to their cart. The setting can be found by going to SETTINGS ->GENERAL ->STORE SETTINGS in your 3dcart Online Sto...
* ISSUE Online Store has over over 100 products marked as Home Special. However, the store's home page is only showing 100 products at a time. * CAUSE The store has a cap limit on the number of Home Specials For database performance considerat...
On your 3dcart powered store, you have the option of controlling what action is taken when your shoppers add an item to their cart. This can be set in the store's Store Settings page. To see this area of the cart software, log into your 3dcart Online...
With the Recently Viewed Items function turned on, your shoppers will be shown a history of their viewed products, as they browse through your store. This can be very useful for comparison shoppers who like to have quick access to similar products in...
With 3dcart, merchants can offer daily deals to their shoppers. Daily deals can be a great way of driving traffic and business to your store by offering a special type of promotion which actively expires at a set timeframe - which you specify. This...
With 3dcart, merchants can now offer group deals to their shoppers. Similar to 3dcart's DAILY DEALS FEATURE [HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/316], Group Deals can also be a great way of driving traffic and business to your store...
3dFeedBack allows you to collect valuable feedback information from your customers to help you improve your overall site and store presence. ENABLING THE FEATURE 3dFeedBack is already available for use, so it's not _technically_ something that nee...
At times, you may want to limit access to certain parts of your site to new visitors, while giving access to existing customers. For example, established customers may get access to support pages that are not available to visitors, or, you may have a...
* SET UP THE AFFILIATE MENU LINK * UPLOAD BANNERS * ENABLE THE AFFILIATE PROGRAM * REGISTRATION PROCESS * APPROVE AFFILIATES * MANAGE ORDERS * MANAGE COMMISSION PAYOUTS INTRODUCTION The affiliate program allows you to offer a service ...
The gift registry feature allows customers to create a registry of products for their family and friends to view. Once a customer has registered, their friends can purchase the products selected for the registry and ship them directly to the registra...
* ENABLE THE WAITING LIST * Customers Signing Up for the Waiting List * View/Notify Customers on the Waiting List * View Customers on the Waiting List * Deleting a Waiting List * WAITING LIST NOTIFICATION EMAILS SCRIPT The waiting list fe...
3dcart allows you to choose between a single page checkout, or a standard 3 page checkout for your website. This article will give you a quick overview of the two checkout methods and the differences between each. SINGLE PAGE CHECKOUT Single Page ...
When you go to the Modules section of the 3dcart Online Store Manager, you will see a module named "Scheduled Scripts." Scheduled Scripts are used for various automated functions originating from your store. These include any scheduled action that ...
* ENABLING AUTORESPONDERS * SETTING UP AN AUTORESPONDER CAMPAIGN * ADDING AN AUTORESPONDER EMAIL MESSAGE * AUTORESPONDER LOG * AUTORESPONDER CAMPAIGN QUEUES * AUTOMATION RULES An autoresponder is a simple yet effective email marketing...
DATE FORMAT A unique question we are asked often is if the store's date stamp and currency format can be changed. For example, some merchants have requested to have their date stamps changed from mm/dd/yyyy format to dd/mm/yyyy. Unfortunately, t...
Many of our international merchants ship according to their respective countries' regional shipping measurements. For example, they may need to weigh and measure their items by kilograms and centimeters instead of pounds and inches that our North Ame...
3dcart has several features which are intended to run on a scheduled basis. In many cases, these features are set to run automatically and you may activate one of these features and suddenly begin to notice an increase of emails from autoscripts@3dca...
By default, your 3dcart store will require that your shoppers create a customer record on the store when a purchase is made. During the checkout process, they are generally asked for their billing and shipping information as well as their email addre...
As an alternative to the default CAPTCHA method used by 3dcart, Merchants can also use Google's reCAPTCHA service instead of the default 3dcart CAPTCHA verification methods. The following article will describe how to enable this feature ENABLE RE...
3dcart's PO system allows you to automatically generate and send Purchase Orders to your distributors when your stock on distributor provided product runs below specified limits. Purchase orders are grouped by their respective distributor, and can th...
This article will teach you how to enable and use the Gift Wrapping module on your 3dcart store. CONTENTS This article contains the following sections. Click on the applicable link below to view each portion of this article * ENABLING THE MODU...
The rewards points program allows you to offer points per dollar spent on your store to your customers records. The customer can then redeem the points for additional products at your store. This tutorial will give you a step by step process on how t...
3dcart merchants have access to 3dcart's Product Question & Answer module which allows customers to ask questions about specific products. These questions can then be answered by other store shoppers or the eCommerce store's staff. Questions and thei...
The wish list feature allows your customers to add products to a list for tracking purposes. The customer can return and login to their account at any time to view and edit their list of products. The returning customer can choose to purchase product...
Your 3dcart store is designed to send several emails to your shoppers for many different circumstances including: * CUSTOMER REGISTRATIONS * AFFILIATE REGISTRATIONS * NEW ORDER CONFIRMATIONS * ORDER STATUS CHANGES * WAITING LIST NOTIFICAT...
One of the security settings in your 3dcart Online Store Manager involves an automatic logout of the 3dcart Online Store Manager after a set period of inactivity. This way, a merchant's login to the Store Manager isn't inadvertently left open in the ...
UPGRADING OR DOWNGRADING YOUR 3DCART PLAN You may need to upgrade or downgrade your 3dcart plan to meet the evolving needs of your business. This is easy to do at any time, and this article will explain the details. UPGRADING TO A HIGHER-TIER PLAN...
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