Knowledgebase: General
Why Am I Getting a 403 Forbidden Error?
 
  • Issue
    When trying to access your store via an HTTPS address, the browser returns a "403 Forbidden" Error
  • Cause
    Your site's SSL certificate has expired.

The above error happens when the domain's SSL certificate has expired or is otherwise no longer valid. To correct this, you will need to either renew the certificate and have it installed onto your site or have 3dcart switch your store back to its shared SSL certificate using the *.3dcartstores.com URL for the store's secure pages.

Renewing your SSL

Typically, SSL certificates are valid for one year (unless purchased in larger increments from your provider). To renew your SSL certificate, simply re-purchase/re-register the SSL you previously had or purchase a new one altogether.

Tip
You can also order SSL certificates directly from 3dcart and avoid 3rd party install fees. Click here for ordering information.


Setting Your Store Back to its Shared SSL

If you decide that you do not want to renew your SSL, then please contact 3dcart support and we will put in a request with our server administrators to revert your store back to its previous Shared SSL certificate. This is the certificate that your store originally came with and will utilize the [your-domain-x].3dcartstores.com URL for its secure pages.


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