Knowledgebase : Shipping
 

During January of 2021, USPS updated their API to include specific shipping parameters for First-Class Mail International. These parameters contain the following restrictions and limits. * ORDER WEIGHT: * Minimum: 0.01 lbs * Maximum: 4.00 lbs...
Shift4Shop's Shipping Label Solution allows you to print shipping labels directly from your Shift4Shop Online Store Manager.* The labels are available at a discounted rate and can be purchased directly from your Shift4Shop Online Store Manager during...
Merchants using FedEx for their REAL-TIME SHIPPING [https://support.3dcart.com/Knowledgebase/Article/View/558] Calculation may notice that FedEx ground doesn't always display. The reason for this is that FedEx Ground is limited to only commercial a...
The Shipping Preview found on your store's view cart page is set - by default - to domestic addresses only. NOTE Domestic Addresses are those that are within the same country your store's SHIPPING ORIGIN [https://support.3dcart.com/Knowledgebase/A...
If you have added Shift4Shop's RETRANS FREIGHT CONNECTOR ADD-ON [https://apps.3dcart.com/retrans-freight-ecommerce-integration.html]  and have received confirmation that it has been installed, you may use the following information to complete your st...
Yes! Beginning with Shift4Shop version 9.1, merchants have the option of printing out return labels when processing their RMAS [https://support.3dcart.com/Knowledgebase/Article/View/420/]. This will greatly improve your customer service by having t...
Shift4Shop Merchants can offer their shoppers the ability to have their orders shipped with FedEx's Hold at Location service. This is a service where - instead of shipping to the shopper's home address - the package will be delivered to a nearby FedE...
The Show Delivery Estimate module (available on Pro Store plans and higher; including the Free End-to-End eCommerce Plan) will let you have an estimate displayed on your products showing your shoppers when the item could potentially ship to them. T...
The Shipment Delivery Notification module will send automated emails to your customer when their orders are marked as "out for delivery" from the shipping carrier, and when it the order is marked as "delivered" to its ultimate destination. REQUIREM...
Yes! If you have multiple shipping carriers and methods configured on your store, the checkout page will typically display them grouped within their respective carrier and you would view one carrier at a time. In other words, let's say you have s...
Shift4Shop's Shipping API module allows merchants to connect their store to an independent shipping service and get real-time shipping rates from the service. To use the module, you would need to contact your shipping service and ask them to provide ...
Shift4Shop's Delivery Calendar App add-on will display at checkout and allow your customers to choose when they would like their items delivered. The date they choose will then display in the invoice for easy processing. Settings such as blackout dat...
If you're using the WORLDWIDE EXPRESS FREIGHT APP [https://apps.3dcart.com/Worldwide-Express-Freight-App_p_146.htm], you will sometimes need to set up different freight classes for individual products rather than one global class for all of your prod...
Can I print Return Labels from my Shift4Shop Store? When managing returns, you may want to provide your customers who are returning items with a return shipping label generated from your own shipping carrier as a courtesy to your customer. For th...
Why aren't my FedEx rates showing at Checkout? * ISSUE: FedEx rates are not displaying on the checkout pages This can be due to several possible causes: POSSIBLE CAUSE #1: CHECK YOUR STORE'S CURRENCY CODE AND REAL-TIME SHIPPING LOCATION In ...
* ISSUE When printing out shipping labels, the same customer shipping information is repeated on each subsequent order label. * CAUSE Your browser's cache is displaying previous customer information As you are printing out Shipping Lables for ...
Shift4Shop allows you to add handling costs to your orders. Handling charges are typically used by merchants as a way of recouping order shipping costs. For example, costs for packaging supplies like shipping peanuts, air/bubble wrapping, tape, etc. ...
For our merchants who's business presence is in the UK, Shift4Shop is compatible with real-time shipping calculation provided through both Royal Mail and ParcelForce. This article will detail how to set up your store for Royal Mail and ParcelForce sh...
Stamps.com can now be integrated with your Shift4Shop store's API. You can easily connect the Stamps.com software to your Shift4Shop store using the steps provided by Stamps.com Please click HERE [https://stamps.custhelp.com/app/answers/detail/a_...
As mentioned in a PREVIOUS ARTICLE [https://support.3dcart.com/Knowledgebase/Article/View/424], Shift4Shop allows you to print shipping labels for your orders directly from the Online Store Manager. However, it should be noted that the "Print Label" ...
Unfortunately, no. If you have your Shift4Shop store integrated with UPS, FedEx and DYMO|Endicia, you can print SHIPPING LABELS [https://support.3dcart.com/Knowledgebase/Article/View/424]right from the store using the Shipping Label Manager. Howe...
DYMO|ENDICIA is a service that will allow you to print your store's USPS shipping labels directly from your Shift4Shop Online Store Manager. This article will details the steps needed to sign up for the DYMO|Endicia service, integrate it onto your ...
If you have purchased Shift4Shop's FREIGHTQUOTE ADD-ON [https://apps.3dcart.com/freightquote-shopping-cart-connector.html]  and have received confirmation that it has been installed, you may use the following information to complete your store's inte...
In your Shift4Shop Online Store Manager, you will find a series of Shipping Settings that can be found by going to SETTINGS >SHIPPING and then clicking on the "Enter Settings" button under the "Carrier Settings" section. Once there, click on the + ...
In your Shift4Shop Online Store Manager, you will find a series of Shipping Settings that can be found by going to SETTINGS >SHIPPING and then clicking on the "Enter Settings" button under the "Carrier Settings" section. Once there, click on the + ...
As mentioned in a PREVIOUS ARTICLE [https://support.3dcart.com/3dcart2/Knowledgebase/Article/View/516], your Shift4Shop store can be set up to return shipping rate calculation for several methods specific to the individual carriers. In the case of ...
Your Shift4Shop store can be set up to return shipping rate calculation for the following methods: USPS Airmail Letter post Bound Printed Matter Express Express Mail International (EMS) Express Mail International (EMS) Flat Rate E...
When using Shift4Shop's built-in Shipping Label Manager, you may have noticed that sometimes the label is printed with the recipient's name listed twice. The label will first say "Deliver to [Customer Name]" followed by the customer's name again. T...
If you have registered your Shift4Shop store with your FedEx account credentials, you will be able to have real-time shipping rates calculated for the following FedEx shipping methods: * FEDEX 2DAY® * FedEx 2Day(R) A.M. * FedEx Express Saver(...
How to Register for FedEx Webservices The following steps will be needed to Register your site with FedEx Webservices From your Shift4Shop Online Store Manager: * Go to SETTINGS >SHIPPING and click on the "Enter Settings" button beneath Shipp...
How do I set up local free pickup? Some merchants may want to offer local pick up for orders where customers are given the option of picking up their order in person. The easiest way to do this is to use the custom shipping method labeled "Custom b...
Shift4Shop allows you to print shipping labels for your orders directly from the Online Store Manager. The shipping carriers that allow this feature are FedEx, and UPS. *Note Due to USPS shipping standards, you cannot print a shipping label direct...
If you would like to set up your store to use Real-Time shipping calculation for orders, you will first need to integrate your Shift4Shop store with one of the available Shipping Carrier Services. Please click below for each available Shipping Carrie...
Troubleshooting shipping errors can be broken up into two possible problems: Your shipping methods are not showing up at checkout, or the shipping rates are higher or lower than expected. Please double check your configurations outlined in this tutor...
* ISSUE Store is set to use UPS negotiated rates for its shipping calculation, but returned rates are higher than they should be. * LIKELY CAUSES Check to see if A) Negotiated rates are enabled, B) if your products might have a markup or C) if y...
------------------------- WORLDSHIP EXPORT FILE To begin, you will first need to create an export file in order to set up your WorldShip integration. To do this, log into your Shift4Shop Online Store Manager and, using the left hand navigation menu...
By using a combination of Custom Shipping Methods and Customer Pricing Groups, you can essentially offer free shipping for a specific group of customers. This can be useful for situations where you may have local customers you manually deliver to, or...
The print function for shipping labels will usually default to a standard 8.5 by 11 format. However, sometimes you will need to print a smaller label. The following screenshots should help illustrate how to change your label's print size: ----------...
As a Shift4Shop account holder, you have the ability to provide real-time shipping calculations through your online store. The shipping carriers supported by your Shift4Shop store include the following: * UNITED STATES POSTAL SERVICE (USPS) * U...
Some merchants deal exclusively in digital goods or other services that don't require shipping of products to the shopper. As such, you may wish to completely remove the store's "Shipping Information" sections from the final checkout page. ADDITION...
* ISSUE: Order's FedEx tracking link on the order displays an error message. * CAUSE: Store is not registered correctly to FedEx WebServices. When using FedEx as your real-time shipping carrier, it is important that you correctly register your...
* ISSUE: Merchant has credentials in place for their Freightquote integration, but using the test button fails. * CAUSE: Test button is not configured to work properly for Freightquote. To make sure that rates are being returned, use the store f...
* ISSUE: The order is being charged for regular USPS rates, but the rates are higher than what my Label Manager shows through Endicia. * CAUSE: Shift4Shop's real-time integration for USPS uses _retail_ rates rather than online rates Shift4Shop...
In some cases, you may want to allow your customers the ability to ship their orders to multiple destinations. For example, your customer may want to place an order and have part or all of it shipped to someone else as a gift. In order to take advant...
If you are using multiple carriers for your shipping methods, you can control the order in which they display on your customer checkout screens. ------------------------- SHIPPING METHOD DISPLAY This can be specified in your store's Shipping Setti...
Endicia allows you to print postage labels for your Shift4Shop orders. Your Shift4Shop store, can export your order information in a format that will be read by Endicia for the generating of said labels. However, before you get started, there are a...
Shift4Shop allows you to add shipping insurance to your orders. This is a method by which you specify an additional fee that can be added to regular shipping costs. The insurance can either be required on orders over a certain value or can be optiona...
When you first create a shipping method, the Shift4Shop system will set the default weight ranges on the method as 0 to 150lbs. This applies to all shipping methods when they are first created regardless of carrier. However, it should be noted that t...
If any or all of your products are shipped directly from the distributor to your customers, then you can use your Shift4Shop store as a "drop shipping" cart. This allows you to have the orders come into your store while automatic email notifications ...
Unfortunately, you cannot. This link is necessary since there are mulitple scenarios in which rates will not display _until_ the link is clicked to refresh rates.
You can set up your Shift4Shop shop to accept orders going to US military shipping addresses. To do this, you would need to specify the appropriate APO "States" in your US Shipping Country specifications. SETTING APO "STATES" * Go to SETTINGS >S...
You may want to only give free shipping to orders that are over a certain amount of money. To do this, you will need to use the PROMOTION MANAGER [https://support.3dcart.com/Knowledgebase/Article/view/30] to create a Free shipping promotion that is t...
When orders are updated with a tracking number and set to shipped status in your store, your shopper will see a link on their order (and confirmation emails) inviting them to track the progress of their shipment. However, in order to function corre...
From your Online Store Manager, go to ORDERS >MANAGE ORDERS and click on the "New" tab (or any Status Tab) and open the order you'd like to update by clicking on its Invoice Number or otherwise using the "Action >Edit" button on the far right of the ...
To print CanadaPost Labels from your Shift4Shop Online Store Manager, please use the following steps: Please note The following instructions require that you store be integrated with Canada Post's Web Service API. If you are unsure whether or not y...
In our previous two articles regarding SHIPPING SETTINGS [HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/162] and SHIPPING METHODS [https://support.3dcart.com/Knowledgebase/Article/View/22], we stated that Shift4Shop shipping is composed of tw...
In order to use the Real-Time Shipping calculation function between Shift4Shop and your shipping carriers, you must specify correct information for where you are shipping from. This is specified in the Real Time Shipping Information portion of your c...
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