Setting up your payment methods is essential to your online store.
Shift4Shop supports many types of payment methods which can be divided
into two types of categories: ONLINE and OFFLINE Payments.
* ONLINE PAYMENTS
allow you to accept real-time t...
Shift4Shop Ecommerce Software [https://www.3dcart.com/] allows you to
set up online payment methods through merchant account services such
as PayPal, Checkout by Amazon or Authorize.Net to process payments
online. These payments methods connect to yo...
IMPORTANT
As of Shift4Shop version 10.2.10, this variant of PayPal is no longer
available for selection. The information here is being provided solely
for stores that may still have this PayPal variant currently
installed.
For instructions on sett...
Your Shift4Shop store includes a built-in Tax Manager that allows you
to specify tax rules based on the order's "Ship to" zip code.
To add tax specifications to your store, log into Online Store Manager
and proceed with the following steps:
* G...
If your payment options are not displaying correctly at checkout,
check the following settings:
* IS PAYMENT MODULE ACTIVE?
Make sure that you have at least 1 payment option defined in SETTINGS
>PAYMENT, (click on "Select Payment" to view your me...
By default, your Shift4Shop store will be set with a generic invoice
numbering designation of AB-1001. Whenever a new order is processed
and an invoice number is generated by the store, the number will
increase by one. However, you may need to have y...
Shift4Shop integrates with PayPal to offer your customers the option
of paying through their own PayPal account. When using redirect
methods like PAYPAL STANDARD and PAYPAL EXPRESS instead of "inline"
methods like PAYPAL PAYMENTS PRO and PAYPAL ADVAN...
Shift4Shop allows you to set up payment methods which do _not_ need a
merchant account (such as Paypal, Checkout by Amazon or Authorize.net)
to accept payments online. These are intended for when you'd like to
accept money orders, checks, cash, or an...
When you use an online payment gateway to process credit card
payments, orders can sometimes decline due to a variety of different
reasons. Fortunately, your Shift4Shop store records the various
responses that come from your payment gateway and place...
Gift certificates are another form of payment you can make available
to your customers. There are two types of gift certificates - Merchant
Distributed Gift Certificates and Purchased Gift Certificates.
* Merchant Distributed Gift Certificates
ar...
IMPORTANT
As of Shift4Shop version 10.2.10, this variant of PayPal is no longer
available for selection. The information here is being provided solely
for stores that may still have this PayPal variant currently
installed.
For instructions on sett...
Issue:
Your shopper is unable to checkout when using a gift certificate that
is larger than their order amount.
Likely Cause:
The most likely cause is that the shopper has a zero balance after
using their gift certificate (since it covers more th...
Offline payment methods are payment methods that can be used on your
website but are not processed through a payment gateway. These
payments must be processed manually after the new order comes through.
Some common examples of offline payment methods...
Your Shift4Shop store includes a built-in Tax Manager that allows you
to specify tax rules based on the order's "Ship to" zip code.
To add tax specifications to your store, log into Online Store Manager
and proceed with the following steps:
* G...
Absolutely!
In some instances a particular region will require you charge a
different tax rate depending on the type of product you're selling.
For example clothes may have a 6% sales tax, but all other types of
products may have a 7% sales tax. Sh...
When using 2checkout, you you may get this error message:
"This is a demo sale. No charges will be levied, no payments made."
If so, then the following information may help.
-------------------------
COPIED FROM THE 2CHECKOUT SITE:
Demo mode i...
If you are experiencing an issue with New Orders not showing up with a
phone number, this is not related to the Shift4Shop checkout process.
It is more than likely related to a setting in PayPal that requires
the phone number. Below are instructions ...
It is possible for PayPal to report an order as already being paid if
they have received an identical invoice number in the past. This
usually occurs if the merchant is using the same PayPal account on
multiple stores, and eventually a previously iss...
Most of the available payment gateways on Shift4Shop will allow you to
void transactions or process FULL refunds of order charges through
your Shift4Shop Online Store Manager.
Note:
Processing a refund from the Shift4Shop admin panel can only supp...
If you are using the PayULatAm Gateway for your Shift4Shop store, you
will need to specify a response URL within your PayULatAm settings to
ensure transactions are completed properly.
The response URL is as follows:
https://_[your-secure-3dcart-u...
When using Alert Pay as your online payment method, it is necessary to
provide a "Callback/Alert URL" in your AlertPay settings which directs
the shopper back to your store. This is required in order for the
order to be completed successfully.
To s...
IMPORTANT
As of Shift4Shop version 10.2.10, this variant of PayPal is no longer
available for selection. The information here is being provided solely
for stores that may still have this PayPal variant currently
installed.
For instructions on sett...
Merchants setting up the Barclay's Payment Gateway will first need to
make their account live on the Barclay system, before the payment
gateway can be used. During this activation process, you will be asked
for the following information.
-----------...
Please note
The following information is for legacy users of PayFlow Link who
have had a PayPal PayFlow link account set up for some time now.
If you are a recent purchaser of a PayPal PayFlow Link account, then
you will likely also have access to...
Whether you're using the default SHIFT4SHOP TAX MANAGER
[https://support.3dcart.com/3dcart/Knowledgebase/Article/View/102] or
one of our partner integrations like AVALARA, SPEEDTAX or TAXCLOUD for
your store's tax calculations; troubleshooting tax is...
Note
This article assumes that you already have an account with the USA
ePay gateweay. If you do not have a merchant account, please click
HERE [https://www.3dcart.com/ecommerce-payment-gateways.html] for
information about Shift4Shop's Merchant Acco...
Setting up your store's Authorize.net payment module.
Authorize.net has 2 pieces of information that are used to
authenticate your website with your authorize.net account.
* API LOGIN
* TRANSACTION KEY
In order to get your API login and tra...
CYBERSOURCE
The latest Cybersource is an upcoming feature on Shift4Shop which will
be released soon. Until then, the steps outlined at the bottom of this
article will be applicable to current versions.
The following steps will allow you to integra...
Occasionally, a merchant will ask if a particular payment module can
be set to "test mode" in order to test their store's integration with
a particular gateway.
* The short answer is no.
* The long answer is NOOOOOOOOOOOOOOOOOO
All kidding asi...
This guide assumes that you already have a merchant account with the
2Checkout gateway. If you do not have a merchant account, you can sign
up for one by clicking HERE [HTTPS://WWW.2CHECKOUT.COM/].
First, you will need to setup the call back URL in...
* Issue:
When creating their account, a shopper specifies an address for
Shipping in your store. However, if/when they pay for their order pay
with PayPal Express, the order sometimes shows a different address
than the store record.
* Cause:
Thi...
SETTING UP PAYMENTECH ORBITAL GATEWAY
Paymentech Orbital Gateway has 2 pieces of information that are used
to authenticate your website with your
account.
* MERCHANT ID/GROUP NUMBER
* BIN # (Usually it is 000002 for everyone but check with P...
This article contains the following sections. Click on a link below to
be taken to that specific topic.
* OFFLINE PAYMENTS
* Check
* Money Order
* Store Pickup/Cash
* Purchase Order
* No Payment Necessary
* Online Payment Methods
* ...
As a merchant, you may wish to add a logo for the various payment
methods that you accept on your store. For example, Visa, Mastercard,
and Discover logos.
In some cases, the logos may be provided by your payment
gateway/merchant account, through t...
The Authorize.net Customer Information Manager (CIM) feature allows
you to store credit card information for your customers. Essentially,
once a customer purchases on your site using their credit card, they
will be able to return to the store and reu...
This tutorial will walk you through your GSPay account in order to
configure the Callback settings. This is necessary for the information
to smoothly pass from Shift4Shop to GSPay and back during the checkout
process.
-------------------------
LOG ...
IMPORTANT
As of Shift4Shop version 10.2.10, this variant of PayPal is no longer
available for selection. The information here is being provided solely
for stores that may still have this PayPal variant currently
installed.
For instructions on sett...
The solution for this issue is a simple but often overlooked setting
within the PayPal configuration screens which determines whether or
not to require the shopper's phone number when the order is sent back
to the Shift4Shop order pages during checko...
Upon signing up for service with SkipJack, your SkipJack account will
be placed (initially) on a testing environment.
If you're having issues getting SkipJack to work on your store, please
contact SkipJack and ask them to move your account to their...
On some of our integrated Online Payment Methods, you may notice a
checkbox labeled as "Authorize Only."
When enabled on your specific payment method, this checkbox will
authorize the credit card for the total order amount at the time of
purchase a...
When using CCBill as your payment gateway, you may receive
notification from your CCBill account of an order being processed but
it does not appear in your Shift4Shop store.
To correct this, you will need to specify a "callback URL" on your
CCBill ...
Merchants can now set up Online Payments with Dwolla. This article
will show you how to integrate your store with Dwolla.
Special Note
If you have used Dwolla on your Shift4Shop store prior to May 12th,
2014, there is one additional change you wil...
Beginning with Version 6 of the Shift4Shop Software, Merchants can now
set up Online BitCoin Payments with BitPay. This article will show you
how to integrate your store with BitPay.
-------------------------
ADDING THE PAYMENT METHOD
When adding ...
This article will detail how to integrate your store with the First
Data Global Gateway e4 (GGe4) payment gateway.
ADDITIONAL INFORMATION: Shift4Shop's Integration with First Data
Global Gateway e4 supports the following transaction types:
* Au...
If you are using Payments Gateway - Secure Web Pay (SWP) as your
payment gateway, you will need to follow these steps to integrate it
into your store.
Note
Before proceeding, please be sure to have your API Login information
from Secure Web Pay, a...
NOTE
The main instructions provided here are for users who are setting up
Stripe for the _first_ time on their Shift4Shop store.
If you are using the legacy version of Stripe, (enabled before Q1 of
2020) please review the steps mentioned in the "M...
If you are in an area that requires VAT pricing, you are generally
required to display your product pricing in a format that includes the
item's purchase price as well as the item's charge without tax
applied. Shift4Shop's VAT module allows you to di...
If you are using Speedtax to calculate taxes on your store, you will
need to take an extra step in order to keep tax-exempt items from
calculating tax charges.
When an item is marked as tax-exempt on the Shift4Shop side, or if tax
is not factored i...
When using WorldPay as your payment gateway, you may receive
notification from your WorldPay account of an order being processed
but it does not appear as a completed order in your Shift4Shop store.
To correct this, you will need to specify a "call...
PAYPAL CREDIT [HTTPS://FINANCING.PAYPAL.COM/PPFINPORTAL/HOME/INDEX] is
a PayPal service that gives your customers access to No Payments and
No Interest if paid in full in 6 months on purchases of $99 or more.
As a merchant, you can offer this servi...
Visa Checkout is a digital payment service designed to simplify the
checkout experience using a secure, single sign-on across channels and
devices using a customer's preferred payment method.
Shoppers who use Visa Checkout can store their card info...
When shoppers check out of your store using PayPal Standard, the
receipt they get (from PayPal) only lists one line item containing the
total amount of the order and the order number. It does not show a
detailed list of the items purchased by the sho...
How Do I Add Zip Pay To My Shift4Shop Store?
To add the Zip Pay payment method to your store, use the following
steps:
NOTE
These steps will also apply if you are using Zip Money which uses the
same module
* Log into your Shift4Shop Online S...
IMPORTANT
As of Shift4Shop version 10.2.10, this variant of PayPal is no longer
available for selection. The information here is being provided solely
for stores that may still have this PayPal variant currently
installed.
For instructions on sett...
Google Pay is a payment system offered by Google that allows shoppers
to purchase from your store on their Android powered mobile phones or
Desktop (using Google Chrome in either case). The service also allows
users to use the payment cards they have...
The Cardinal Commerce payment method allows online stores to accept
payment by utilizing 3-D Secure protocols which help merchants
increase sales, improve margins and enhance the consumer experience.
To integrate the Cardinal Commerce payment metho...
Affirm is a SPECIAL PAYMENT PLATFORM [https://www.affirm.com] that
allows users to finance large purchases on your Shift4Shop store. On
purchases of $50 or more, your shopper will see links and information
alerting them to the availablity of the Affi...
The DO NOT HONOR or Invalid Service Code messages indicate that the
customer card's issuing bank will not validate the transaction and
provide an authorization code. Essentially, it mans that the credit
card being used for the transaction has been co...
Once Google Pay has been enabled, the button will only display to
visitors that meet the following requirements.
- Your customer must be using Chrome for Android version 59 or higher
on an Android device running Android Kit Kat (4.4) or higher.
- H...
IMPORTANT
In order to process refunds using PayPal Express, you must have the
proper API permissions set up on your PayPal Account. To ensure you
have the proper permissions set, please review and follow the steps
outlined in the "Grant API Access" ...
Bread is a financing solution for ecommerce stores that allows
shoppers to pay for their purchases with installment plans while the
merchant is paid in full. To add the Bread payment option to your
store, sign up for the service HERE [https://www.get...
If you would like to use PayJunction as your store's payment method,
follow these steps:
* Log into your Shift4Shop Online Store Manager
* Using the left hand navigation menu, go to SETTINGS >PAYMENT
* Click the "Select Payment" button under ...
If you would like to use PayFort Merchant Page as your store's payment
method, follow these steps:
* Log into your Shift4Shop Online Store Manager
* Using the left hand navigation menu, go to SETTINGS >PAYMENT
* Click the "Select Payment" but...
Online merchants using Klarna benefit from increased conversion rates
by offering an alternative to shoppers who don't have (or may not wish
to use) a credit card for their online purchase, shoppers who may want
to pay for their order later, or other...
The following steps will show you how to add the Fattmerchant Payment
method to your store.
PLEASE NOTE
Checkout with Fattmerchant is not compatible on Internet Explorer 11.
Instead, it is recommended to use Microsoft's Edge browser when
checking ...
The following steps will show you how to add the AlliedWallet Payment
method to your store.
-------------------------
ADDING THE ONLINE PAYMENT METHOD
To add the AlliedWallet Payment method, log into your AlliedWallet
account and retrieve your Mer...
SEZZLE [https://sezzle.com/] is an easy to use and secure online
payment service that allows your shopper to pay for their order
through installments. Meanwhile, as merchant, Sezzle will settle
payment with you directly and automatically.
The follo...
The Paynamics Payment gateway can be easily added to your store by
following these steps.
* Log into your Shift4Shop Online Store Manager.
* Using the left hand navigation menu, go to SETTINGS ->PAYMENT
* Click the "Select Payment" button und...
To add the eWay payment gateway to your Shift4Shop store, follow these
steps:
* Log into your Shift4Shop Online Store Manager
* Using the left hand navigation menu, go to SETTINGS >PAYMENT
* Click on the "Select Payment" button located within...
* ISSUE
Your customers are getting a 404 error page when they enter their
Credit Card number and click "Pay Now" on PayPal Payments Advanced.
* CAUSE
Your PayPal Advanced Return URL is not configured correctly.
When using PayPal Advanced, you ...
Some jurisictions (such as certain Canadian provinces) require that
you charge multiple Tax rates on orders. For example, you may need to
charge an HST tax along with a GST _and_ a PST on your store orders.
When ADDING SALES TAX CALCULATION
[https:...
Introduced onto Shift4Shop version 9.1, the Hosted Payment Page allows
merchants to create an invoice payment page for their customers. It's
similar to a regular order but presented without the need for a
customer shipping address and without going t...
Yes!
Introduced with Shift4Shop version 9.1 is the ability to export and
import your store's ZIP and Tax codes for TAX CALCULATION
[https://support.3dcart.com/Knowledgebase/Article/View/25]. Here's
how:
* Log into your Shift4Shop Online Store M...
* ISSUE:
Your payment gateway is not appearing on your store's checkout pages
when using MULTIPAGE CHECKOUT
[https://support.3dcart.com/Knowledgebase/Article/View/425].
* LIKELY CAUSE:
Your store is probably using an older HTML5 theme.
Some of...
To add the CCAvenue India Payment Gateway to your Shift4Shop store,
follow these steps:
-------------------------
ADDING YOUR PAYMENT MODULE
* Log into your Shift4Shop Online Store Manager
* Using the left hand navigation menu, go to SETTINGS ...
To add Intuit Payments to your Shift4Shop store, follow these steps:
-------------------------
ADDING YOUR PAYMENT MODULE
* Log into your Shift4Shop Online Store Manager
* Using the left hand navigation menu, go to SETTINGS >PAYMENT
* Click ...
Yes!
Beginning with Shift4Shop version 10.0.3, merchants can make
individual payment modules accessible for multiple customer groups.
Previously, the system would only allow you to make the payment module
accessible to all customers, or individual ...
Merchants have the ability to add a surcharge to specific payment
methods using the following steps:
NOTE
The surcharge on payment method feature is only compatible with
payment gateways that use a radio button selector on your checkout
pages. It ...
Beginning with version 10.2.10 of the Shift4Shop Software, merchants
can add PayPal Checkout to their Shift4Shop store. With this new
integration, you can give customers the option to pay with PayPal,
Venmo, PayPal Credit*, and major credit cards and...
If you are using the phone order system and your payment method is NOT
displaying for phone orders, check for the following:
* PAYMENT METHOD IS SET TO CUSTOMER GROUP "NONE"
When setting up payment methods, you can make the method appear to
diffe...
Unfortunately, merchants currently using PayPal Payments Pro and
PayPal Payflow Pro are not eligible to use the latest PAYPAL
INTEGRATION
[https://support.3dcart.com/Knowledgebase/Article/View/1001].
However, PayPal is currently working on developi...
When your new Shift4Shop account is created, you will automatically
have the Shift4 Payment method enabled and ready to use.*
*NOTE
The Shift4 Payment method will be automatically enabled and ready to
use for all _new_ Shift4Shop stores _(US-based...