You may sometimes have customers contacting you to report that they
are unable to checkout due to a credit card decline or error. This
guide will go over how to check for an error code, and what to do when
you are able to view one.
The first step i...
The following FAQ has been provided by BitPay to help answer some of
the more common questions you may encounter when using their service.
Please click on a link below to review the FAQ and its respective
answer.
* WHAT WALLETS CAN BE USED TO PAY...
If you are using Shift4 Payments with your Shift4Shop, you will also
have access to several reports for your payment and transaction
details
To get to your Shift4 Payment reports, take the following steps:
* Log into your Shift4Shop Store Manag...
When your new Shift4Shop account is created, you will automatically
have the Shift4 Payment method enabled and ready to use.*
*NOTE
The Shift4 Payment method will be automatically enabled and ready to
use for all _new_ Shift4Shop stores using the ...
If you are using the phone order system and your payment method is NOT
displaying for phone orders, check for the following:
* PAYMENT METHOD IS SET TO CUSTOMER GROUP "NONE"
When setting up payment methods, you can make the method appear to
diffe...
Merchants have the ability to add a surcharge to specific payment
methods using the following steps:
NOTE
The surcharge on payment method feature is only compatible with
payment gateways that use a radio button selector on your checkout
pages. It ...
Yes!
Beginning with Shift4Shop version 10.0.3, merchants can make
individual payment modules accessible for multiple customer groups.
Previously, the system would only allow you to make the payment module
accessible to all customers, or individual ...
* ISSUE:
Your payment gateway is not appearing on your store's checkout pages
when using MULTIPAGE CHECKOUT
[https://support.3dcart.com/Knowledgebase/Article/View/425].
* LIKELY CAUSE:
Your store is probably using an older HTML5 theme.
Some of...
The DO NOT HONOR or Invalid Service Code messages indicate that the
customer card's issuing bank will not validate the transaction and
provide an authorization code. Essentially, it mans that the credit
card being used for the transaction has been co...
IMPORTANT
This variant of PayPal is only available on the Shift4Shop END-TO-END
ECOMMERCE
[HTTPS://LAUNCH.SHIFT4SHOP.COM/LAUNCH?UTM_CAMPAIGN=SHIFT4SHOP] plan.
For instructions on setting up PayPal Checkout (available on all other
plans), please cl...
IMPORTANT This article is aimed at our merchants on our legacy paid
plans (for more information see here
[https://support.3dcart.com/Knowledgebase/Article/View/1075/6/faq-removal-of-paid-shift4shop-plans]).
This feature is not accessible on our free,...
A common Business to Business (B2B) practice is to allow your
customers the opportunity to have the product(s) shipped to them first
and pay their outstanding balance within 30-days. This payment
agreement is typically known as a Net 30 payment metho...
On some of our integrated Online Payment Methods, you may notice a
checkbox labeled as "Authorize Only."
When enabled on your specific payment method, this checkbox will
authorize the credit card for the total order amount at the time of
purchase a...
Setting up your payment methods is essential to your online store.
Shift4Shop supports many types of payment methods which can be divided
into two types of categories: ONLINE and OFFLINE Payments.
* ONLINE PAYMENTS
allow you to accept real-time t...
As a merchant, you may wish to add a logo for the various payment
methods that you accept on your store. For example, Visa, Mastercard,
and Discover logos.
In some cases, the logos may be provided by your payment
gateway/merchant account, through t...
This article contains the following sections. Click on a link below to
be taken to that specific topic.
* OFFLINE PAYMENTS
* Check, Money Order, Etc
* Online Payment Methods
* Payment Gateways
* Setting up Online Payments
* Troubleshooti...
Check the settings inside of your store's payment module. In many
cases, there will be a checkbox that will place the module into test
mode. Just remember to uncheck this box before going live with your
store!
If your particular payment method does...
Most of the available payment gateways on Shift4Shop will allow you to
void transactions or process FULL refunds of order charges through
your Shift4Shop Online Store Manager.
If your particular gateway supports refunds through the Shift4Shop
Onlin...
Offline payment methods are payment methods that can be used on your
website but are not processed through a payment gateway. These
payments must be processed manually after the new order comes through.
Some common examples of offline payment methods...
Gift certificates are another form of payment you can make available
to your customers. There are two types of gift certificates - Merchant
Distributed Gift Certificates and Purchased Gift Certificates.
* Merchant Distributed Gift Certificates
ar...
When you use an online payment gateway to process credit card
payments, orders can sometimes decline due to a variety of different
reasons. Fortunately, your Shift4Shop store records the various
responses that come from your payment gateway and place...
Shift4Shop allows you to set up payment methods which do _not_ need a
merchant account (such as Paypal, Checkout by Amazon or Authorize.net)
to accept payments online. These are intended for when you'd like to
accept money orders, checks, cash, or an...
If your payment options are not displaying correctly at checkout,
check the following settings:
* IS PAYMENT MODULE ACTIVE?
Make sure that you have at least 1 payment option defined in SETTINGS
>PAYMENT, (click on "Select Payment" to view your me...