Knowledgebase : Payment
Setting up your payment methods is essential to your online store. Shift4Shop supports many types of payment methods which can be divided into two types of categories: ONLINE and OFFLINE Payments. * ONLINE PAYMENTS allow you to accept real-time t...
Shift4Shop Ecommerce Software [https://www.3dcart.com/] allows you to set up online payment methods through merchant account services such as PayPal, Checkout by Amazon or Authorize.Net to process payments online. These payments methods connect to yo...
IMPORTANT As of Shift4Shop version 10.2.10, this variant of PayPal is no longer available for selection. The information here is being provided solely for stores that may still have this PayPal variant currently installed. For instructions on sett...
Your Shift4Shop store includes a built-in Tax Manager that allows you to specify tax rules based on the order's "Ship to" zip code. To add tax specifications to your store, log into Online Store Manager and proceed with the following steps: * G...
If your payment options are not displaying correctly at checkout, check the following settings: * IS PAYMENT MODULE ACTIVE? Make sure that you have at least 1 payment option defined in SETTINGS >PAYMENT, (click on "Select Payment" to view your me...
By default, your Shift4Shop store will be set with a generic invoice numbering designation of AB-1001. Whenever a new order is processed and an invoice number is generated by the store, the number will increase by one. However, you may need to have y...
Shift4Shop integrates with PayPal to offer your customers the option of paying through their own PayPal account. When using redirect methods like PAYPAL STANDARD and PAYPAL EXPRESS instead of "inline" methods like PAYPAL PAYMENTS PRO and PAYPAL ADVAN...
Shift4Shop allows you to set up payment methods which do _not_ need a merchant account (such as Paypal, Checkout by Amazon or Authorize.net) to accept payments online. These are intended for when you'd like to accept money orders, checks, cash, or an...
When you use an online payment gateway to process credit card payments, orders can sometimes decline due to a variety of different reasons. Fortunately, your Shift4Shop store records the various responses that come from your payment gateway and place...
Gift certificates are another form of payment you can make available to your customers. There are two types of gift certificates - Merchant Distributed Gift Certificates and Purchased Gift Certificates. * Merchant Distributed Gift Certificates ar...
IMPORTANT As of Shift4Shop version 10.2.10, this variant of PayPal is no longer available for selection. The information here is being provided solely for stores that may still have this PayPal variant currently installed. For instructions on sett...
Issue: Your shopper is unable to checkout when using a gift certificate that is larger than their order amount. Likely Cause: The most likely cause is that the shopper has a zero balance after using their gift certificate (since it covers more th...
Offline payment methods are payment methods that can be used on your website but are not processed through a payment gateway. These payments must be processed manually after the new order comes through. Some common examples of offline payment methods...
Your Shift4Shop store includes a built-in Tax Manager that allows you to specify tax rules based on the order's "Ship to" zip code. To add tax specifications to your store, log into Online Store Manager and proceed with the following steps: * G...
Absolutely! In some instances a particular region will require you charge a different tax rate depending on the type of product you're selling. For example clothes may have a 6% sales tax, but all other types of products may have a 7% sales tax. Sh...
When using 2checkout, you you may get this error message: "This is a demo sale. No charges will be levied, no payments made." If so, then the following information may help. ------------------------- COPIED FROM THE 2CHECKOUT SITE: Demo mode i...
If you are experiencing an issue with New Orders not showing up with a phone number, this is not related to the Shift4Shop checkout process. It is more than likely related to a setting in PayPal that requires the phone number. Below are instructions ...
It is possible for PayPal to report an order as already being paid if they have received an identical invoice number in the past. This usually occurs if the merchant is using the same PayPal account on multiple stores, and eventually a previously iss...
Most of the available payment gateways on Shift4Shop will allow you to void transactions or process FULL refunds of order charges through your Shift4Shop Online Store Manager. Note: Processing a refund from the Shift4Shop admin panel can only supp...
If you are using the PayULatAm Gateway for your Shift4Shop store, you will need to specify a response URL within your PayULatAm settings to ensure transactions are completed properly. The response URL is as follows: https://_[your-secure-3dcart-u...
When using Alert Pay as your online payment method, it is necessary to provide a "Callback/Alert URL" in your AlertPay settings which directs the shopper back to your store. This is required in order for the order to be completed successfully. To s...
IMPORTANT As of Shift4Shop version 10.2.10, this variant of PayPal is no longer available for selection. The information here is being provided solely for stores that may still have this PayPal variant currently installed. For instructions on sett...
Merchants setting up the Barclay's Payment Gateway will first need to make their account live on the Barclay system, before the payment gateway can be used. During this activation process, you will be asked for the following information. -----------...
Please note The following information is for legacy users of PayFlow Link who have had a PayPal PayFlow link account set up for some time now. If you are a recent purchaser of a PayPal PayFlow Link account, then you will likely also have access to...
Whether you're using the default SHIFT4SHOP TAX MANAGER [https://support.3dcart.com/3dcart/Knowledgebase/Article/View/102] or one of our partner integrations like AVALARA, SPEEDTAX or TAXCLOUD for your store's tax calculations; troubleshooting tax is...
Note This article assumes that you already have an account with the USA ePay gateweay. If you do not have a merchant account, please click HERE [https://www.3dcart.com/ecommerce-payment-gateways.html] for information about Shift4Shop's Merchant Acco...
Setting up your store's Authorize.net payment module. Authorize.net has 2 pieces of information that are used to authenticate your website with your authorize.net account. * API LOGIN * TRANSACTION KEY In order to get your API login and tra...
CYBERSOURCE The latest Cybersource is an upcoming feature on Shift4Shop which will be released soon. Until then, the steps outlined at the bottom of this article will be applicable to current versions. The following steps will allow you to integra...
Occasionally, a merchant will ask if a particular payment module can be set to "test mode" in order to test their store's integration with a particular gateway. * The short answer is no. * The long answer is NOOOOOOOOOOOOOOOOOO All kidding asi...
This guide assumes that you already have a merchant account with the 2Checkout gateway. If you do not have a merchant account, you can sign up for one by clicking HERE [HTTPS://WWW.2CHECKOUT.COM/]. First, you will need to setup the call back URL in...
* Issue: When creating their account, a shopper specifies an address for Shipping in your store. However, if/when they pay for their order pay with PayPal Express, the order sometimes shows a different address than the store record. * Cause: Thi...
SETTING UP PAYMENTECH ORBITAL GATEWAY Paymentech Orbital Gateway has 2 pieces of information that are used to authenticate your website with your account. * MERCHANT ID/GROUP NUMBER * BIN # (Usually it is 000002 for everyone but check with P...
This article contains the following sections. Click on a link below to be taken to that specific topic. * OFFLINE PAYMENTS * Check * Money Order * Store Pickup/Cash * Purchase Order * No Payment Necessary * Online Payment Methods * ...
As a merchant, you may wish to add a logo for the various payment methods that you accept on your store. For example, Visa, Mastercard, and Discover logos. In some cases, the logos may be provided by your payment gateway/merchant account, through t...
The Authorize.net Customer Information Manager (CIM) feature allows you to store credit card information for your customers. Essentially, once a customer purchases on your site using their credit card, they will be able to return to the store and reu...
This tutorial will walk you through your GSPay account in order to configure the Callback settings. This is necessary for the information to smoothly pass from Shift4Shop to GSPay and back during the checkout process. ------------------------- LOG ...
IMPORTANT As of Shift4Shop version 10.2.10, this variant of PayPal is no longer available for selection. The information here is being provided solely for stores that may still have this PayPal variant currently installed. For instructions on sett...
The solution for this issue is a simple but often overlooked setting within the PayPal configuration screens which determines whether or not to require the shopper's phone number when the order is sent back to the Shift4Shop order pages during checko...
Upon signing up for service with SkipJack, your SkipJack account will be placed (initially) on a testing environment. If you're having issues getting SkipJack to work on your store, please contact SkipJack and ask them to move your account to their...
On some of our integrated Online Payment Methods, you may notice a checkbox labeled as "Authorize Only." When enabled on your specific payment method, this checkbox will authorize the credit card for the total order amount at the time of purchase a...
When using CCBill as your payment gateway, you may receive notification from your CCBill account of an order being processed but it does not appear in your Shift4Shop store. To correct this, you will need to specify a "callback URL" on your CCBill ...
Merchants can now set up Online Payments with Dwolla. This article will show you how to integrate your store with Dwolla. Special Note If you have used Dwolla on your Shift4Shop store prior to May 12th, 2014, there is one additional change you wil...
Beginning with Version 6 of the Shift4Shop Software, Merchants can now set up Online BitCoin Payments with BitPay. This article will show you how to integrate your store with BitPay. ------------------------- ADDING THE PAYMENT METHOD When adding ...
This article will detail how to integrate your store with the First Data Global Gateway e4 (GGe4) payment gateway. ADDITIONAL INFORMATION: Shift4Shop's Integration with First Data Global Gateway e4 supports the following transaction types: * Au...
If you are using Payments Gateway - Secure Web Pay (SWP) as your payment gateway, you will need to follow these steps to integrate it into your store. Note Before proceeding, please be sure to have your API Login information from Secure Web Pay, a...
NOTE The main instructions provided here are for users who are setting up Stripe for the _first_ time on their Shift4Shop store. If you are using the legacy version of Stripe, (enabled before Q1 of 2020) please review the steps mentioned in the "M...
If you are in an area that requires VAT pricing, you are generally required to display your product pricing in a format that includes the item's purchase price as well as the item's charge without tax applied. Shift4Shop's VAT module allows you to di...
If you are using Speedtax to calculate taxes on your store, you will need to take an extra step in order to keep tax-exempt items from calculating tax charges. When an item is marked as tax-exempt on the Shift4Shop side, or if tax is not factored i...
When using WorldPay as your payment gateway, you may receive notification from your WorldPay account of an order being processed but it does not appear as a completed order in your Shift4Shop store. To correct this, you will need to specify a "call...
PAYPAL CREDIT [HTTPS://FINANCING.PAYPAL.COM/PPFINPORTAL/HOME/INDEX] is a PayPal service that gives your customers access to No Payments and No Interest if paid in full in 6 months on purchases of $99 or more. As a merchant, you can offer this servi...
Visa Checkout is a digital payment service designed to simplify the checkout experience using a secure, single sign-on across channels and devices using a customer's preferred payment method. Shoppers who use Visa Checkout can store their card info...
When shoppers check out of your store using PayPal Standard, the receipt they get (from PayPal) only lists one line item containing the total amount of the order and the order number. It does not show a detailed list of the items purchased by the sho...
How Do I Add Zip Pay To My Shift4Shop Store? To add the Zip Pay payment method to your store, use the following steps: NOTE These steps will also apply if you are using Zip Money which uses the same module * Log into your Shift4Shop Online S...
IMPORTANT As of Shift4Shop version 10.2.10, this variant of PayPal is no longer available for selection. The information here is being provided solely for stores that may still have this PayPal variant currently installed. For instructions on sett...
Google Pay is a payment system offered by Google that allows shoppers to purchase from your store on their Android powered mobile phones or Desktop (using Google Chrome in either case). The service also allows users to use the payment cards they have...
The Cardinal Commerce payment method allows online stores to accept payment by utilizing 3-D Secure protocols which help merchants increase sales, improve margins and enhance the consumer experience. To integrate the Cardinal Commerce payment metho...
Affirm is a SPECIAL PAYMENT PLATFORM [https://www.affirm.com] that allows users to finance large purchases on your Shift4Shop store. On purchases of $50 or more, your shopper will see links and information alerting them to the availablity of the Affi...
The DO NOT HONOR or Invalid Service Code messages indicate that the customer card's issuing bank will not validate the transaction and provide an authorization code. Essentially, it mans that the credit card being used for the transaction has been co...
Once Google Pay has been enabled, the button will only display to visitors that meet the following requirements. - Your customer must be using Chrome for Android version 59 or higher on an Android device running Android Kit Kat (4.4) or higher. - H...
IMPORTANT In order to process refunds using PayPal Express, you must have the proper API permissions set up on your PayPal Account. To ensure you have the proper permissions set, please review and follow the steps outlined in the "Grant API Access" ...
Bread is a financing solution for ecommerce stores that allows shoppers to pay for their purchases with installment plans while the merchant is paid in full. To add the Bread payment option to your store, sign up for the service HERE [https://www.get...
If you would like to use PayJunction as your store's payment method, follow these steps: * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click the "Select Payment" button under ...
If you would like to use PayFort Merchant Page as your store's payment method, follow these steps: * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click the "Select Payment" but...
Online merchants using Klarna benefit from increased conversion rates by offering an alternative to shoppers who don't have (or may not wish to use) a credit card for their online purchase, shoppers who may want to pay for their order later, or other...
The following steps will show you how to add the Fattmerchant Payment method to your store. PLEASE NOTE Checkout with Fattmerchant is not compatible on Internet Explorer 11. Instead, it is recommended to use Microsoft's Edge browser when checking ...
The following steps will show you how to add the AlliedWallet Payment method to your store. ------------------------- ADDING THE ONLINE PAYMENT METHOD To add the AlliedWallet Payment method, log into your AlliedWallet account and retrieve your Mer...
SEZZLE [https://sezzle.com/] is an easy to use and secure online payment service that allows your shopper to pay for their order through installments. Meanwhile, as merchant, Sezzle will settle payment with you directly and automatically. The follo...
The Paynamics Payment gateway can be easily added to your store by following these steps. * Log into your Shift4Shop Online Store Manager. * Using the left hand navigation menu, go to SETTINGS ->PAYMENT * Click the "Select Payment" button und...
To add the eWay payment gateway to your Shift4Shop store, follow these steps: * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click on the "Select Payment" button located within...
* ISSUE Your customers are getting a 404 error page when they enter their Credit Card number and click "Pay Now" on PayPal Payments Advanced. * CAUSE Your PayPal Advanced Return URL is not configured correctly. When using PayPal Advanced, you ...
Some jurisictions (such as certain Canadian provinces) require that you charge multiple Tax rates on orders. For example, you may need to charge an HST tax along with a GST _and_ a PST on your store orders. When ADDING SALES TAX CALCULATION [https:...
Introduced onto Shift4Shop version 9.1, the Hosted Payment Page allows merchants to create an invoice payment page for their customers. It's similar to a regular order but presented without the need for a customer shipping address and without going t...
Yes! Introduced with Shift4Shop version 9.1 is the ability to export and import your store's ZIP and Tax codes for TAX CALCULATION [https://support.3dcart.com/Knowledgebase/Article/View/25]. Here's how: * Log into your Shift4Shop Online Store M...
* ISSUE: Your payment gateway is not appearing on your store's checkout pages when using MULTIPAGE CHECKOUT [https://support.3dcart.com/Knowledgebase/Article/View/425]. * LIKELY CAUSE: Your store is probably using an older HTML5 theme. Some of...
To add the CCAvenue India Payment Gateway to your Shift4Shop store, follow these steps: ------------------------- ADDING YOUR PAYMENT MODULE * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS ...
To add Intuit Payments to your Shift4Shop store, follow these steps: ------------------------- ADDING YOUR PAYMENT MODULE * Log into your Shift4Shop Online Store Manager * Using the left hand navigation menu, go to SETTINGS >PAYMENT * Click ...
Yes! Beginning with Shift4Shop version 10.0.3, merchants can make individual payment modules accessible for multiple customer groups. Previously, the system would only allow you to make the payment module accessible to all customers, or individual ...
Merchants have the ability to add a surcharge to specific payment methods using the following steps: NOTE The surcharge on payment method feature is only compatible with payment gateways that use a radio button selector on your checkout pages. It ...
Beginning with version 10.2.10 of the Shift4Shop Software, merchants can add PayPal Checkout to their Shift4Shop store. With this new integration, you can give customers the option to pay with PayPal, Venmo, PayPal Credit*, and major credit cards and...
If you are using the phone order system and your payment method is NOT displaying for phone orders, check for the following: * PAYMENT METHOD IS SET TO CUSTOMER GROUP "NONE" When setting up payment methods, you can make the method appear to diffe...
Unfortunately, merchants currently using PayPal Payments Pro and PayPal Payflow Pro are not eligible to use the latest PAYPAL INTEGRATION [https://support.3dcart.com/Knowledgebase/Article/View/1001]. However, PayPal is currently working on developi...
When your new Shift4Shop account is created, you will automatically have the Shift4 Payment method enabled and ready to use.* *NOTE The Shift4 Payment method will be automatically enabled and ready to use for all _new_ Shift4Shop stores _(US-based...
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