Knowledgebase : Payment
Shift4 Payments Application
Can my Store Accept Apple Pay and Google Pay with Shift4 Payments?
How can I update my Shift4 Payments Account Information?
Completing Your Shift4 Payment Account Set Up
Tax
How do I mark Customers as Tax-Exempt if I am Using Avalara?
Collecting Tax for Home Rule States with your Avalara Integration
Why Aren't My Taxes Working?
Legacy Payments
Why Do My Amazon Pay Orders Have the Customer's Name Listed Twice?
How do I set up an Invoice Payments Page?
How do I Add Sezzle to My Shift4Shop Store?

PayPal Transition Q&A
Q: WHY IS THE TRANSITION FROM LEGACY PAYPAL INTEGRATIONS TO THE NEW PAYPAL CHECKOUT HAPPENING? A: We're streamlining our payment gateway services, reducing complexity, and enhancing our services and merchant experience. The PayPal Checkout integrat...
How do I Connect Payments on Shift4Shop?
If you are a new merchant to Shift4Shop, this guide will go over how to connect payments with your store. We offer integrations with Shift4 Payments as well as PayPal Checkout (which includes support for PayPal Pay Later and Venmo). To begin, take ...
How do I Use the Colorado Retail Fee Feature?
On July 1, 2022, Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. Due to this, Shift4Shop has implemented a mod...
How do I Troubleshoot Online Payment Methods?
You may sometimes have customers contacting you to report that they are unable to checkout due to a credit card decline or error. This guide will go over how to check for an error code, and what to do when you are able to view one. The first step i...
BitPay FAQ Guide for Merchants
The following FAQ has been provided by BitPay to help answer some of the more common questions you may encounter when using their service. Please click on a link below to review the FAQ and its respective answer. * WHAT WALLETS CAN BE USED TO PAY...
How do I view my Shift4 Payments Reports?
If you are using Shift4 Payments with your Shift4Shop, you will also have access to several reports for your payment and transaction details To get to your Shift4 Payment reports, take the following steps: * Log into your Shift4Shop Store Manag...
Why Does My Payment Method Not Display for Phone orders?
If you are using the phone order system and your payment method is NOT displaying for phone orders, check for the following: * PAYMENT METHOD IS SET TO CUSTOMER GROUP "NONE" When setting up payment methods, you can make the method appear to diffe...
How do I set up PayPal Checkout on my Shift4Shop Store?
With the PayPal Checkout integration, you can give customers the option to pay with PayPal, Venmo, PayPal Pay Later, PayPal Credit*, and major credit cards and debit cards - on almost any device. _(Click HERE [https://www.paypal.com/us/webapps/mpp/p...
How Can I Add A Surcharge On Payment Methods?
Merchants have the ability to add a surcharge to specific payment methods using the following steps: NOTE The surcharge on payment method feature is only compatible with payment gateways that use a radio button selector on your checkout pages. It ...
Can I assign my Payment Method to multiple customer groups?
Yes! Beginning with Shift4Shop version 10.0.3, merchants can make individual payment modules accessible for multiple customer groups. Previously, the system would only allow you to make the payment module accessible to all customers, or individual ...
Why Doesn't my Payment Option display on Multipage Checkout?
* ISSUE: Your payment gateway is not appearing on your store's checkout pages when using MULTIPAGE CHECKOUT [https://support.3dcart.com/Knowledgebase/Article/View/425]. * LIKELY CAUSE: Your store is probably using an older HTML5 theme. Some of...
What Does The Credit Card "Do Not Honor" Fail Message Mean?
The DO NOT HONOR or Invalid Service Code messages indicate that the customer card's issuing bank will not validate the transaction and provide an authorization code. Essentially, it mans that the credit card being used for the transaction has been co...
How do I set up a Net 30 Payment method?
A common Business to Business (B2B) practice is to allow your customers the opportunity to have the product(s) shipped to them first and pay their outstanding balance within 30-days. This payment agreement is typically known as a Net 30 payment metho...
What does my Online Payment Method's "Authorize Only" checkbox do...
On some of our integrated Online Payment Methods, you may notice a checkbox labeled as "Authorize Only." When enabled on your specific payment method, this checkbox will authorize the credit card for the total order amount at the time of purchase a...
How do I add a Payment Logo to my website?
As a merchant, you may wish to add a logo for the various payment methods that you accept on your store. For example, Visa, Mastercard, and Discover logos. In some cases, the logos may be provided by your payment gateway/merchant account, through t...
Can you set my payment module to "Test Mode?"
Check the settings inside of your store's payment module. In many cases, there will be a checkbox that will place the module into test mode. Just remember to uncheck this box before going live with your store! If your particular payment method does...
How do I Process a Credit Card Refund?
Most of the available payment gateways on Shift4Shop will allow you to void transactions or process FULL refunds of order charges through your Shift4Shop Online Store Manager. If your particular gateway supports refunds through the Shift4Shop Onlin...
How do I Keep my Offline Payment Orders from going into the New S...
Offline payment methods are payment methods that can be used on your website but are not processed through a payment gateway. These payments must be processed manually after the new order comes through. Some common examples of offline payment methods...
How do I make Merchant Distributed Gift Certificates?
Gift certificates are another form of payment you can make available to your customers. There are two types of gift certificates - Merchant Distributed Gift Certificates and Purchased Gift Certificates. * Merchant Distributed Gift Certificates ar...
Why are credit cards being declined on my store?
When you use an online payment gateway to process credit card payments, orders can sometimes decline due to a variety of different reasons. Fortunately, your Shift4Shop store records the various responses that come from your payment gateway and place...
How do I set up Offline Payment Methods?
Shift4Shop allows you to set up payment methods which do _not_ need a merchant account (such as Shift4 Payments or PayPal Checkout) to accept payments online. These are intended for when you'd like to accept money orders, checks, cash, or any other f...
Why are my payment options not showing at checkout?
If your payment options are not displaying correctly at checkout, check the following settings: * IS PAYMENT MODULE ACTIVE? Make sure that you have at least 1 payment option defined in SETTINGS >PAYMENT, (click on "Select Payment" to view your me...
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