Setting up your payment methods is essential to your online store.
Shift4Shop supports many types of payment methods which can be divided
into two types of categories: ONLINE and OFFLINE Payments.
* ONLINE PAYMENTS
allow you to accept real-time t...
Your Shift4Shop store includes a built-in Tax Manager that allows you
to specify tax rules based on the order's "Ship to" zip code.
To add tax specifications to your store, log into Online Store Manager
and proceed with the following steps:
* G...
If your payment options are not displaying correctly at checkout,
check the following settings:
* IS PAYMENT MODULE ACTIVE?
Make sure that you have at least 1 payment option defined in SETTINGS
>PAYMENT, (click on "Select Payment" to view your me...
By default, your Shift4Shop store will be set with a generic invoice
numbering designation of AB-1001. Whenever a new order is processed
and an invoice number is generated by the store, the number will
increase by one. However, you may need to have y...
Shift4Shop allows you to set up payment methods which do _not_ need a
merchant account (such as Paypal, Checkout by Amazon or Authorize.net)
to accept payments online. These are intended for when you'd like to
accept money orders, checks, cash, or an...
When you use an online payment gateway to process credit card
payments, orders can sometimes decline due to a variety of different
reasons. Fortunately, your Shift4Shop store records the various
responses that come from your payment gateway and place...
Gift certificates are another form of payment you can make available
to your customers. There are two types of gift certificates - Merchant
Distributed Gift Certificates and Purchased Gift Certificates.
* Merchant Distributed Gift Certificates
ar...
Issue:
Your shopper is unable to checkout when using a gift certificate that
is larger than their order amount.
Likely Cause:
The most likely cause is that the shopper has a zero balance after
using their gift certificate (since it covers more th...
Offline payment methods are payment methods that can be used on your
website but are not processed through a payment gateway. These
payments must be processed manually after the new order comes through.
Some common examples of offline payment methods...
Your Shift4Shop store includes a built-in Tax Manager that allows you
to specify tax rules based on the order's "Ship to" zip code.
To add tax specifications to your store, log into Online Store Manager
and proceed with the following steps:
* G...
Absolutely!
In some instances a particular region will require you charge a
different tax rate depending on the type of product you're selling.
For example clothes may have a 6% sales tax, but all other types of
products may have a 7% sales tax. Sh...
If you are experiencing an issue with New Orders not showing up with a
phone number, this is not related to the Shift4Shop checkout process.
It is more than likely related to a setting in PayPal that requires
the phone number. Below are instructions ...
Most of the available payment gateways on Shift4Shop will allow you to
void transactions or process FULL refunds of order charges through
your Shift4Shop Online Store Manager.
Note:
Processing a refund from the Shift4Shop admin panel can only supp...
Whether you're using the default SHIFT4SHOP TAX MANAGER
[https://support.3dcart.com/3dcart/Knowledgebase/Article/View/102] or
one of our partner integrations like AVALARA, SPEEDTAX or TAXCLOUD for
your store's tax calculations; troubleshooting tax is...
Occasionally, a merchant will ask if a particular payment module can
be set to "test mode" in order to test their store's integration with
a particular gateway.
* The short answer is no.
* The long answer is NOOOOOOOOOOOOOOOOOO
All kidding asi...
This article contains the following sections. Click on a link below to
be taken to that specific topic.
* OFFLINE PAYMENTS
* Check, Money Order, Etc
* No Payment Necessary
* Online Payment Methods
* Payment Gateways
* Setting up Online P...
As a merchant, you may wish to add a logo for the various payment
methods that you accept on your store. For example, Visa, Mastercard,
and Discover logos.
In some cases, the logos may be provided by your payment
gateway/merchant account, through t...
On some of our integrated Online Payment Methods, you may notice a
checkbox labeled as "Authorize Only."
When enabled on your specific payment method, this checkbox will
authorize the credit card for the total order amount at the time of
purchase a...
If you are in an area that requires VAT pricing, you are generally
required to display your product pricing in a format that includes the
item's purchase price as well as the item's charge without tax
applied. Shift4Shop's VAT module allows you to di...
If you are using Speedtax to calculate taxes on your store, you will
need to take an extra step in order to keep tax-exempt items from
calculating tax charges.
When an item is marked as tax-exempt on the Shift4Shop side, or if tax
is not factored i...
The DO NOT HONOR or Invalid Service Code messages indicate that the
customer card's issuing bank will not validate the transaction and
provide an authorization code. Essentially, it mans that the credit
card being used for the transaction has been co...
Some jurisictions (such as certain Canadian provinces) require that
you charge multiple Tax rates on orders. For example, you may need to
charge an HST tax along with a GST _and_ a PST on your store orders.
When ADDING SALES TAX CALCULATION
[https:...
Yes!
Introduced with Shift4Shop version 9.1 is the ability to export and
import your store's ZIP and Tax codes for TAX CALCULATION
[https://support.3dcart.com/Knowledgebase/Article/View/25]. Here's
how:
* Log into your Shift4Shop Online Store M...
* ISSUE:
Your payment gateway is not appearing on your store's checkout pages
when using MULTIPAGE CHECKOUT
[https://support.3dcart.com/Knowledgebase/Article/View/425].
* LIKELY CAUSE:
Your store is probably using an older HTML5 theme.
Some of...
Yes!
Beginning with Shift4Shop version 10.0.3, merchants can make
individual payment modules accessible for multiple customer groups.
Previously, the system would only allow you to make the payment module
accessible to all customers, or individual ...
Merchants have the ability to add a surcharge to specific payment
methods using the following steps:
NOTE
The surcharge on payment method feature is only compatible with
payment gateways that use a radio button selector on your checkout
pages. It ...
If you are using the phone order system and your payment method is NOT
displaying for phone orders, check for the following:
* PAYMENT METHOD IS SET TO CUSTOMER GROUP "NONE"
When setting up payment methods, you can make the method appear to
diffe...
When your new Shift4Shop account is created, you will automatically
have the Shift4 Payment method enabled and ready to use.*
*NOTE
The Shift4 Payment method will be automatically enabled and ready to
use for all _new_ Shift4Shop stores _(US-based...
Use the following steps to view your Shift4 Payment transaction
details.
* Log into your Shift4Shop Store Manager
* Using the left hand navigation menu, go to REPORTS >SHIFT4
PAYMENTS
You will see links for the following reports:
* Transac...