Your email service works much like a post office: it allows you to send, receive, and forward messages. Your mail server is responsible for sorting your email messages and routing them to the correct destination through the Internet. You can send a...

If you are receiving an error similar to this when sending email using Outlook: "The message could not be sent because one of the recipients was rejected by the server. Server Response: '550 not local host, not a gateway', Port: 25, Secure (SSL): No...

3dcart allows you to specify one or more email addresses to be used for alerting you when an order is placed. To change the email(s): * Go to SETTINGS >GENERAL >STORE SETTINGS * Next, click on the "Checkout" tab located along the top of the p...

While we do our best to ensure the system generated emails have as much applicable information as possible, you may need to edit the email templates to suit your specific needs. Perhaps you'd like to change the layout of the emails, or maybe you'd ju...

To begin creating your email addresses @yourdomain you will need to access your 3dcart mail service. The Welcome Email that you received when you first opened your account contains the login information for accessing your email interface. You can als...

To begin creating your email addresses @yourdomain you will need to access your 3dcart mail service. The Welcome Email that you received when you first opened your account contains the login information for accessing your email interface. You can als...

3dcart automatically notifies your customers when their new order is placed. This email contains all of the order information and serves as their order confirmation email. If the new Order email has not been received by the customer, please be sure...

Your 3dcart store can automatically email shoppers as their orders move from one status queue to the next. For example, as a new order comes in and is processed, you may place it into the "In Process" queue. When this occurs, the store can send them ...

If you are able to receive email but not send, it's possible that your Internet Service Provider (ISP) is blocking your outgoing mail server. Many ISPs limit access to port 25 on their connections in order to curb spam being sent via their networks...

NOTE FuturePay is no longer available for new merchants. The following information is only applicable to current and existing FurturePay users. If you are using FuturePay as your online payment gateway, the following steps will help you add it to ...

If the mailbox size for your email account through Smartermail is repeatedly going over it's limit and you would like to increase the size for each email address: * Login to your Smartermail account as the Administrator. You can access your email...

ACCESSING AND EXTRACTING MAIL HEADERS When troubleshooting email issues like bounced messages and delayed messages, you may be asked to provide message headers. Mail Headers contain a wealth of information about the message's complete path from se...

There are several ways of accessing your email account. You can either access email by using the SmarterMail web interface, or you can use an email client such as Microsoft Outlook, or Thunderbird. If you choose to use an email client, you will need ...

If you are not able to send or receive emails in your SmarterMail account, and you are receiving errors such as 'The domain size limit has been exceeded,' 'Email has exceeded the 10MB Limit,' or 'This mailbox is full,' it means your email account has...

If you are using 3dcart's SmarterMail Service for your store's email, you may sometimes need to enable or otherwise configure your spam filtering settings. The following information will show you how. Log into your SmarterMail Admin account and pro...

Important The following information only applies to users who are accessing their 3dcart provided email via an actual email client/program such as Outlook. If you are exclusively using Smartermail's "WebMail" interface for your email, you will not h...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements in Outlook 2003. ------------------------- OUTLOOK 2003 SECURE EMAIL SETUP If you current...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements in Outlook 2007 ------------------------- OUTLOOK 2007 SECURE EMAIL SETUP If you currentl...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements in Outlook 2012. ------------------------- OUTLOOK 2010 SECURE EMAIL SETUP If you current...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements in Outlook 2013 and Outlook 2016. ------------------------- NOTE The setup process for bo...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements on Mac Mail. ------------------------- MACMAIL SECURE EMAIL SETUP If you currently have a...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements on an iPhone. ------------------------- IPHONE SECURE EMAIL SETUP If you currently have a...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements on an iPad. ------------------------- IPAD SECURE EMAIL SETUP If you currently have an em...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements on Android Powered Phones. Please note Android powered phones have slightly different nav...

SECURE EMAIL CONFIGURATION This article will show you how to properly configure your email client to your 3dcart mail server using secure port requirements on Android Powered Tablets. Please note Android powered tablets have slightly different n...

SECURE EMAIL CONFIGURATION 3dcart requires secure port configurations in order to retrieve and send mail. This is intended to bring more reliability and security to all messages that are being sent and received on 3dcart Store Email services. Thes...

Outgoing emails from your store are an important part of your business and it can be stressful when they don't arrive to their destination or get caught in the recipient's trash folder. Many times, it is through no fault of the store owner that messa...

This error is specific to users of Smartermail for their 3dcart store's email service. It means that the domain's hourly sending limit has been reached. If you are experiencing this error, simply wait 1 hour and it will clear itself out.

* ISSUE: Sometimes, emails sent from your store are either not being received or being caught in spam. * POSSIBLE CAUSE: Your domain's "Return-Path" address may be configured incorrectly. TROUBLESHOOTING TIP: Ideally, the return path of any ema...

The "TLS Negotiation failed, the certificate doesn't match the host" mostly appears to users of Gmail Suite and occurs when the email program tries to validate the security certificate on the mail server. Typically, the mail server's certificate is...