The outgoing emails from your online store are not sent out by a
specific mail server as the emails are being sent out by a pool of
servers using a round-robin selection process. The emails will be
coming from different servers at any given time. We ...
NOTE
You can sign up for your external mail service whenever you'd like.
However, if you are new to Shift4Shop and your domain is in the
process of being registered (either by you or through us), you should
wait until the registration is confirmed a...
* ISSUE: Sometimes, emails sent from your store are either not being
received or being caught in spam.
* POSSIBLE CAUSE: Your domain's "Return-Path" address may be
configured incorrectly.
TROUBLESHOOTING TIP:
Ideally, the return path of any ema...
Outgoing emails from your store are an important part of your business
and it can be stressful when they don't arrive to their destination or
get caught in the recipient's trash folder. Many times, it is through
no fault of the store owner that messa...
Normally, emails sent from your store will be shown to the recipients
as coming from the full email address (i.e.
[email protected]).
However, it is possible to change the format of the email so that it
uses a display name alongside the email addres...
In a PREVIOUS ARTICLE
[https://support.3dcart.com/Knowledgebase/Article/View/613], we
describe how Shift4Shop merchants can control which email address
their store's message appear to be coming _from_ when they are sent to
recipients.
By using the ...
If you have an external SMTP server that you would like to use for
your store's webserver emails, this module allows you to enter server
and login information for the external service
* Log into your 3dcart Online Store Manager.
* Using the lef...
ACCESSING AND EXTRACTING MAIL HEADERS
When troubleshooting email issues like bounced messages and delayed
messages, you may be asked to provide message headers.
Mail Headers contain a wealth of information about the message's
complete path from se...
Your Shift4Shop store can automatically email shoppers as their orders
move from one status queue to the next. For example, as a new order
comes in and is processed, you may place it into the "In Process"
queue. When this occurs, the store can send t...
Shift4Shop automatically notifies your customers when their new order
is placed. This email contains all of the order information and serves
as their order confirmation email.
If the new Order email has not been received by the customer, please
be ...
While we do our best to ensure the system generated emails have as
much applicable information as possible, you may need to edit the
email templates to suit your specific needs. Perhaps you'd like to
change the layout of the emails, or maybe you'd ju...
Shift4Shop allows you to specify one or more email addresses to be
used for alerting you when an order is placed.
To change the email(s):
* Go to SETTINGS >GENERAL >STORE SETTINGS
* Next, click on the "Checkout" tab located along the top of t...