Shift4Shop allows you to specify one or more email addresses to be
used for alerting you when an order is placed.
To change the email(s):
* Go to SETTINGS >GENERAL >STORE SETTINGS
* Next, click on the "Checkout" tab located along the top of t...
While we do our best to ensure the system generated emails have as
much applicable information as possible, you may need to edit the
email templates to suit your specific needs. Perhaps you'd like to
change the layout of the emails, or maybe you'd ju...
Shift4Shop automatically notifies your customers when their new order
is placed. This email contains all of the order information and serves
as their order confirmation email.
If the new Order email has not been received by the customer, please
be ...
Your Shift4Shop store can automatically email shoppers as their orders
move from one status queue to the next. For example, as a new order
comes in and is processed, you may place it into the "In Process"
queue. When this occurs, the store can send t...
NOTE
FuturePay is no longer available for new merchants. The following
information is only applicable to current and existing FurturePay
users.
If you are using FuturePay as your online payment gateway, the
following steps will help you add it to ...
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ACCESSING AND EXTRACTING MAIL HEADERS
When troubleshooting email issues like bounced messages and delayed
messages, you may be asked to provide message headers.
Mail Headers contain a wealth of information about the mess...
Outgoing emails from your store are an important part of your business
and it can be stressful when they don't arrive to their destination or
get caught in the recipient's trash folder. Many times, it is through
no fault of the store owner that messa...
* ISSUE: Sometimes, emails sent from your store are either not being
received or being caught in spam.
* POSSIBLE CAUSE: Your domain's "Return-Path" address may be
configured incorrectly.
TROUBLESHOOTING TIP:
Ideally, the return path of any ema...
In order to better focus on our eCommerce site hosting services,
Shift4Shop no longer offers email hosting on its plans. The following
guide will outline the steps needed to get an external email provider
set up on your Shift4Shop store.
The basic ...