Why am I being told that I am not an "authorized user" by Shift4Shop Support?
We hold our customer's security and privacy very dear and due to this, Shift4Shop's Customer Service and Technical Support Teams are only able to provide help for verified and authorized contacts on the hosted Shift4Shop service account. Because of this policy, there may be times where a site's webmaster or other party calling on behalf of the account may be turned away or denied full service support.
Therefore, in order to be assisted as fully as possible, please make sure you are a verified contact on the account before calling or submitting a ticket to Shift4Shop's customer support teams.
What kind of Support can I get if I'm not authorized?
If we are unable to verify you as an authorized account contact, then the scope of support to your questions will be limited to basic information and Knowledge Base articles. Anything other than that would potentially be in breach of our security policies.
Well then, how do I get listed as an authorized contact?
In short; contact the Primary Account holder
The primary account holder is the person whose billing information we charge for service. They will always be listed in our internal account management screens as an authorized contact. This person can always contact Shift4Shop and - once verified - can request that we add or remove additional authorized contacts as needed. We will just need a name, an email address and basic contact information such as a phone number to add a contact to your account.
Once someone is listed as an authorized account holder, they will be able to get full support and help from Shift4Shop's customer support teams.
How is the Primary account holder verified?
We have two main ways to determine the main account holder is verified:
Additional Security Measures
Furthermore, if you are the primary account holder, we can also set additional security measures such as verification pass phrases or other information to make sure only authorized people are able to contact us on your behalf. Just ask and we'll apply whatever verification code words or notifications you'd like on the account.
We apologize for any inconveniences this may cause in your ability to get direct support, but we hope you understand that the policies are enforced for your account's security.