Yes! Some merchants may want to include a payment option that only applies to their phone orders. This payment method's function is not necessarily to collect payment, but rather to simply allow the phone order to be processed on the store while ac...

3dcart keeps tracks of orders from the time that a customer adds a product to their shopping cart, all the way to the last page of checkout. This allows you to keep an eye on where/why customers decide to stop shopping on your store. Before we cont...

Not Completed orders most often occur when a customer abandons the shopping cart before they complete the checkout process. They can be quite useful because you can see at which step customers may be leaving the checkout process and what items they w...

3dcart provides you with the ability to split your shipment into multiple shipments and track them with the Split Shipment option. This can be useful in situations where you have most of the items in the order on hand, but need to split one or more i...

Once a customer has placed an order and you have contacted the shipping carrier to setup a shipping label for the order, you can import a list of tracking numbers to multiple orders at the same time. This is useful as you can update many orders at th...

On occasion, you may have a time where an existing customer may type in their login email address incorrectly or enters different information on their subsequent visits to your store - thereby inadvertently creating a new customer login for him/herse...

Merchants using 3dcart's Fulfillment by Amazon (FBA) feature sometimes run into an issue where their FBA orders appear in the Online Store Manager with a message stating that the shipping method attached to the order is invalid, thereby preventing th...

Merchants using 3dcart's recurring order add-on may sometimes come across this error message when the system attempts to generate a recurring order: Error generating recurring order: the shipping method that was originally used doesn't match with c...

* ISSUE When viewing some order packing slips, the shipping address is listd as "Multiple Packages" instead of showing the shipping address. * CAUSE The order is part of a SPLIT SHIPMENT [http://support.3dcart.com/search.html?k=split+shipment]. ...

3dcart will assign invoice numbers to any customer carts that reach Checkout Step 4. If the customer gets to step 3, enters their billing information, chooses a payment method and attempts to pay by clicking the "checkout" button, they are taken to s...

Your 3dcart store comes equipped with a various amount of order processing queues with which to process orders. When an order comes in through your 3dcart store, it will normally be placed in either the "New" or "Unpaid" status depending on how your ...

As mentioned in our previous article, you can utilize the different Order Status Queues to efficiently process your incoming orders as needed. As an added benefit, you can also edit and customize the existing status queue names (as well as add new ...

If you are using the Return Merchandise Authorization feature of 3dcart, you can review your store's RMA history with the RMA search tool located in your Orders menu. Note: For the purposes of this article, we will be covering the use of the RMA s...

There may be times when you need to process an order for your customer manually rather than having them navigate through your store to place the order. The reason could be that the customer has visited your brick and mortar store or perhaps they are ...

3dcart allows you to export your order history in CSV format. This ability can be useful when you need to import your order history into specific accounting software, or if you need to review your order history for a particular date. EXPORT/IMPORT ...

When viewing an order in your 3dcart Online Store Manager, you will see the main details along the left hand side of the page including order total, status, items and balance. Beneath the order details, you will see a tab labeled "Payment Informati...

Yes! You can use the store's "Batch Action" menu to print invoices (and packing slips) for multiple orders at once. To do this, log into your 3dcart Online Store Manager and, using the left hand navigation menu: * Go to ORDERS >MANAGE ORDERS ...

When a gift certificate is used on an order, the order confirmation page generated by your store will reflect the order's subtotal as well as the gift certificate's use on the order. However, the order confirmation emails that are sent to customers...

If using Custom Export Sets for your Order Exports, you will have the following list of fields to choose from. NOTE: Several of these are dependent on different add-ons and/or specific features of the cart, or are otherwise no longer used on the ...

Internal comments on orders are used to record specific details of the order that may be needed for future use. These can be details such as authorization numbers from a specific fulfillment services like Fulfillment by Amazon, or perhaps internal no...

When viewing order details, you will notice an area labeled "Activity Log" which is located just above the order comments section. This Activity Log will display some of the various "order flags" which are appended to your orders during certain autom...

So there you are, watching the big game while processing orders using the store's "Batch Actions" method. You've just finished selecting 5 new orders and, just as you're about to move them into the "Hold" queue, your team scores the winning goal! T...

* INTRODUCTION * How to View Not Completed Orders (3 page checkout) * How to View Not Completed Orders (Single page checkout) * How to Contact Customers of Not Completed Orders * Emailing Customers of Not Completed Orders * Moving Order...

* VIEW A NEW ORDER * MOVE AN ORDER TO A DIFFERENT STATUS * MOVE MULTIPLE ORDERS TO A DIFFERENT STATUS AT ONE TIME * AUTOMATIC EMAIL FOR ORDER STATUS CHANGE * EDIT TEMPLATE OF STATUS CHANGE EMAILS * EDIT ORDER STATUS * VIEW GATEWAY ...

Yes! 3dcart allows you to create any checkout questions to ask the customer during the checkout process. These questions can either be required or not required to be answered before the customer completes the checkout process. To do this, please us...

* ENABLE RMA * RMA MAX PERIOD * SETUP RMA SETTINGS * EDITING RMA METHODS * EDITING RMA REASONS * INITIATING THE RMA * CUSTOMER INITIATED * MERCHANT INITIATED * PROCESS RMA * FINALIZE RMA * DENYING AN RMA The RMA (Return Me...

After an order has been placed by a customer, you have the ability to modify the order by adding or removing products as needed. It is important to note that after an order has been made, you will need to manually refund/charge the customer through y...

When PLACING A PHONE ORDER [https://support.3dcart.com/Knowledgebase/Article/View/168] in your 3dcart Online Store Manager, as you arrive to the shipping methods portion of the process, the store will populate the order with its applicable shipping m...

With 3dcart's Automation Rules feature, you can specify automated actions that will be applied to orders when they meet conditional requirements which you set. Orders meeting your pre-defined requirements can then be made to apply certain actions suc...

3dcart's Fraudwatch Program is a special service which actively collects data points associated with your store's orders to provide you with a fraud risk score on the order itself. The information collected includes certain attributes like the shoppe...

3dcart Fraudwatch users can create special "Screening rules" on their store which will automatically approve, reject, or flag orders for review, based on the information being reported by fraudwatch. Important Fraudwatch Screening Rules require an...

By going to your ORDERS >MANAGE ORDERS section and clicking on the "Export/Import" button at the top right, you will see your store's Order Export options. EXPORTING ORDERS You can export all your store's with several provided filters for your nee...

The Amazon Order Sync App is available for purchase from our App store. Click HERE [http://apps.3dcart.com/amazon-order-sync.html] for more information. 3dcart's Amazon Integration Module allows you to import your processed Amazon Seller Central or...

To Enable Fraudwatch on your Store, follow these steps. * Log into your 3dcart Online Store Manager * Using the left hand navigation menu, go to Modules * Use the search bar at the top and search for "Fraudwatch" Expand the module and you wi...

Beginning with version 8.1 of the 3dcart software, you will be able to place phone orders using a single page interface. * Log into your 3dcart Online Store Manager * Using the left hand navigation menu, go to Orders >Phone Orders * Once ther...

On ENTERPRISE [https://www.3dcart.com/enterprise-ecommerce-solution.html] level 3dcart stores, you can add an unlimited number of Order Statuses by using the following steps: * Log into your 3dcart Online Store Manager * Using the left hand nav...

TradeGecko is a multi-channel inventory and order management service that allows you to consolidate your multiple channels into one interface instead of logging into each separate channel to run your eCommerce orders. Integrating your 3dcart store in...

3dcart's integration with ShareASale allows you to automatically enable a tracking conversion script onto your store's checkout page. The following instructions will show you how to enable this module. * Log into your 3dcart Online Store Manage...

In previous versions of 3dcart - when adding a customer record through a phone order - the store would create a "dummy" email address as a placeholder on the customer record. This was intended so that you could create the customer record and complete...

Yes! Beginning with 3dcart version 9.1, the store will now show you an "at-a-glance" look at whether your customer is a first time or a repeat customer. As you process individual orders, look towards the customer information section and you will ...

Merchants on 3dcart Plus (and higher) plans can place phone orders for customers at a temporary quoted price. The customer will then receive an email notification of the quoted order that they can use to complete the order at the quoted amount. Her...

Beginning with version 9.1 of the 3dcart software, merchants can leave notes on invoice items. This can be useful if you'd like to add notes to each individual item of an order for situations like the item being out of stock until a certain date, or ...

Yes! Beginning with 3dcart version 9.1.6, merchants can take their store's NOT COMPLETED [https://support.3dcart.com/Knowledgebase/Article/View/355] orders and convert them into Phone Orders for easier completion. Here's how: * Log into your 3d...

When an item is added to cart, it begins the online shop's order process. If the cart is abandoned at any point before the order is finished, the unfinished order will be placed in your store's "Not Completed" order status. In an EARLIER ARTICLE [h...

When you log into your 3dcart Online Store Manager, the first page you are taken to is the dashboard which contains snapshots of your store's business. This includes: * Order/Revenue/Visitor/Conversion Rate Overviews * Sales Graph * Traffic G...

When you create your store's PAYMENT METHODS [https://support.3dcart.com/Knowledgebase/Article/View/456/], the advanced settings of the payment method allow you to specify whether orders paid with that method go into the store's New or Unpaid order s...

3dcart's Cart Notices Add-on (available from the App Store) will let you display special messages during checkout that will appear when certain conditions are met by the shopper. There are four types of conditional messages that you can create: * ...

* ISSUE Tax calculations are set up, but not being applied to orders correctly. * LIKELY CAUSE Tax codes have been set up but not assigned to products. A common mistake when setting up Tax Calculation on the store is to create Tax Codes on the...

Typically, when an order is moved from one status to the other, an automated email will be sent to the shopper notifying them of the status change. However, there may be certain times when you need to move orders one status to another without the sto...