Shift4Shop has upgraded to the newest integration for UPS which
provides more security and an easier connection process. While the
legacy integration will continue to work at this time, ALL MERCHANTS
ARE EXPECTED TO UPGRADE BY JUNE 3RD, 2024 PER UPS ...
During January of 2021, USPS updated their API to include specific
shipping parameters for First-Class Mail International. These
parameters contain the following restrictions and limits.
* ORDER WEIGHT:
* Minimum: 0.01 lbs
* Maximum: 4.00 lbs...
HOW DO I USE SHIFT4SHOP'S SHIPPING LABEL SOLUTION?
Shift4Shop's Shipping Label Solution allows you to print shipping
labels directly from your Shift4Shop Online Store Manager.* The labels
are available at a discounted rate and can be purchased direc...
Merchants using FedEx for their REAL-TIME SHIPPING
[https://support.3dcart.com/Knowledgebase/Article/View/558]
Calculation may notice that FedEx ground doesn't always display.
The reason for this is that FedEx Ground is limited to only commercial
a...
The Shipping Preview found on your store's view cart page is set - by
default - to domestic addresses only.
NOTE
Domestic Addresses are those that are within the same country your
store's SHIPPING ORIGIN
[https://support.3dcart.com/Knowledgebase/A...
If you have added Shift4Shop's RETRANS FREIGHT CONNECTOR ADD-ON
[https://apps.3dcart.com/retrans-freight-ecommerce-integration.html]
and have received confirmation that it has been installed, you may use
the following information to complete your st...
Yes!
Beginning with Shift4Shop version 9.1, merchants have the option of
printing out return labels when processing their RMAS
[https://support.3dcart.com/Knowledgebase/Article/View/420/]. This
will greatly improve your customer service by having t...
Shift4Shop Merchants can offer their shoppers the ability to have
their orders shipped with FedEx's Hold at Location service. This is a
service where - instead of shipping to the shopper's home address -
the package will be delivered to a nearby FedE...
The Show Delivery Estimate module (available on Pro Store plans and
higher; including the Free End-to-End eCommerce Plan) will let you
have an estimate displayed on your products showing your shoppers when
the item could potentially ship to them.
T...
The Shipment Delivery Notification module will send automated emails
to your customer when their orders are marked as "out for delivery"
from the shipping carrier, and when it the order is marked as
"delivered" to its ultimate destination.
REQUIREM...
Yes!
If you have multiple shipping carriers and methods configured on your
store, the checkout page will typically display them grouped within
their respective carrier and you would view one carrier at a time.
In other words, let's say you have s...
Shift4Shop's Shipping API module allows merchants to connect their
store to an independent shipping service and get real-time shipping
rates from the service. To use the module, you would need to contact
your shipping service and ask them to provide ...
Shift4Shop's Delivery Calendar App add-on will display at checkout and
allow your customers to choose when they would like their items
delivered. The date they choose will then display in the invoice for
easy processing. Settings such as blackout dat...
If you're using the WORLDWIDE EXPRESS FREIGHT APP
[https://apps.3dcart.com/Worldwide-Express-Freight-App_p_146.htm], you
will sometimes need to set up different freight classes for individual
products rather than one global class for all of your prod...
Can I print Return Labels from my Shift4Shop Store?
When managing returns, you may want to provide your customers who are
returning items with a return shipping label generated from your own
shipping carrier as a courtesy to your customer.
For th...
Why aren't my FedEx rates showing at Checkout?
* ISSUE: FedEx rates are not displaying on the checkout pages
This can be due to several possible causes:
POSSIBLE CAUSE #1:
CHECK YOUR STORE'S CURRENCY CODE AND REAL-TIME SHIPPING LOCATION
In ...
* ISSUE
When printing out shipping labels, the same customer shipping
information is repeated on each subsequent order label.
* CAUSE
Your browser's cache is displaying previous customer information
As you are printing out Shipping Lables for ...
Shift4Shop allows you to add handling costs to your orders. Handling
charges are typically used by merchants as a way of recouping order
shipping costs. For example, costs for packaging supplies like
shipping peanuts, air/bubble wrapping, tape, etc. ...
For our merchants who's business presence is in the UK, Shift4Shop is
compatible with real-time shipping calculation provided through both
Royal Mail and ParcelForce. This article will detail how to set up
your store for Royal Mail and ParcelForce sh...
As mentioned in a PREVIOUS ARTICLE
[https://support.3dcart.com/Knowledgebase/Article/View/424],
Shift4Shop allows you to print shipping labels for your orders
directly from the Online Store Manager. However, it should be noted
that the "Print Label" ...
Unfortunately, no.
If you have your Shift4Shop store integrated with UPS, FedEx and
DYMO|Endicia, you can print SHIPPING LABELS
[https://support.3dcart.com/Knowledgebase/Article/View/424]right from
the store using the Shipping Label Manager.
Howe...
DYMO|ENDICIA is a service that will allow you to print your store's
USPS shipping labels directly from your Shift4Shop Online Store
Manager.
This article will details the steps needed to sign up for the
DYMO|Endicia service, integrate it onto your ...
If you have purchased Shift4Shop's FREIGHTQUOTE ADD-ON
[https://apps.3dcart.com/freightquote-shopping-cart-connector.html]
and have received confirmation that it has been installed, you may use
the following information to complete your store's inte...
In your Shift4Shop Online Store Manager, you will find a series of
Shipping Settings that can be found by going to SETTINGS >SHIPPING and
then clicking on the "Enter Settings" button under the "Carrier
Settings" section.
Once there, click on the + ...
As mentioned in a PREVIOUS ARTICLE
[https://support.3dcart.com/3dcart2/Knowledgebase/Article/View/516],
your Shift4Shop store can be set up to return shipping rate
calculation for several methods specific to the individual carriers.
In the case of ...
When using Shift4Shop's built-in Shipping Label Manager, you may have
noticed that sometimes the label is printed with the recipient's name
listed twice. The label will first say "Deliver to [Customer Name]"
followed by the customer's name again.
T...
How to Register for FedEx Webservices
The following steps will be needed to Register your site with FedEx
Webservices
From your Shift4Shop Online Store Manager:
* Go to SETTINGS >SHIPPING and click on the "Enter Settings" button
beneath Shipp...
How do I set up local free pickup?
Some merchants may want to offer local pick up for orders where
customers are given the option of picking up their order in person.
The easiest way to do this is to use the custom shipping method
labeled "Custom b...
Shift4Shop allows you to print shipping labels for your orders
directly from the Online Store Manager. The shipping carriers that
allow this feature are FedEx, and UPS.
*Note
Due to USPS shipping standards, you cannot print a shipping label
direct...
If you would like to set up your store to use Real-Time shipping
calculation for orders, you will first need to integrate your
Shift4Shop store with one of the available Shipping Carrier Services.
Please click below for each available Shipping Carrie...
Troubleshooting shipping errors can be broken up into two possible
problems: Your shipping methods are not showing up at checkout, or the
shipping rates are higher or lower than expected. Please double check
your configurations outlined in this tutor...
* ISSUE
Store is set to use UPS negotiated rates for its shipping
calculation, but returned rates are higher than they should be.
* LIKELY CAUSES
Check to see if A) Negotiated rates are enabled, B) if your products
might have a markup or C) if y...
-------------------------
WORLDSHIP EXPORT FILE
To begin, you will first need to create an export file in order to set
up your WorldShip integration. To do this, log into your Shift4Shop
Online Store Manager and, using the left hand navigation menu...
By using a combination of Custom Shipping Methods and Customer Pricing
Groups, you can essentially offer free shipping for a specific group
of customers. This can be useful for situations where you may have
local customers you manually deliver to, or...
The print function for shipping labels will usually default to a
standard 8.5 by 11 format. However, sometimes you will need to print a
smaller label. The following screenshots should help illustrate how to
change your label's print size:
----------...
As a Shift4Shop account holder, you have the ability to provide
real-time shipping calculations through your online store. The
shipping carriers supported by your Shift4Shop store include the
following:
* UNITED STATES POSTAL SERVICE (USPS)
* U...
Some merchants deal exclusively in digital goods or other services
that don't require shipping of products to the shopper. As such, you
may wish to completely remove the store's "Shipping Information"
sections from the final checkout page.
ADDITION...
* ISSUE:
Order's FedEx tracking link on the order displays an error message.
* CAUSE:
Store is not registered correctly to FedEx WebServices.
When using FedEx as your real-time shipping carrier, it is important
that you correctly register your...
* ISSUE:
Merchant has credentials in place for their Freightquote integration,
but using the test button fails.
* CAUSE:
Test button is not configured to work properly for Freightquote. To
make sure that rates are being returned, use the store f...
* ISSUE:
The order is being charged for regular USPS rates, but the rates are
higher than what my Label Manager shows through Endicia.
* CAUSE:
Shift4Shop's real-time integration for USPS uses _retail_ rates
rather than online rates
Shift4Shop...
In some cases, you may want to allow your customers the ability to
ship their orders to multiple destinations. For example, your customer
may want to place an order and have part or all of it shipped to
someone else as a gift. In order to take advant...
If you are using multiple carriers for your shipping methods, you can
control the order in which they display on your customer checkout
screens.
-------------------------
SHIPPING METHOD DISPLAY
This can be specified in your store's Shipping Setti...
Endicia allows you to print postage labels for your Shift4Shop orders.
Your Shift4Shop store, can export your order information in a format
that will be read by Endicia for the generating of said labels.
However, before you get started, there are a...
Shift4Shop allows you to add shipping insurance to your orders. This
is a method by which you specify an additional fee that can be added
to regular shipping costs. The insurance can either be required on
orders over a certain value or can be optiona...
When you first create a shipping method, the Shift4Shop system will
set the default weight ranges on the method as 0 to 150lbs. This
applies to all shipping methods when they are first created regardless
of carrier. However, it should be noted that t...
If any or all of your products are shipped directly from the
distributor to your customers, then you can use your Shift4Shop store
as a "drop shipping" cart. This allows you to have the orders come
into your store while automatic email notifications ...
Unfortunately, you cannot.
This link is necessary since there are mulitple scenarios in which
rates will not display _until_ the link is clicked to refresh rates.
You can set up your Shift4Shop shop to accept orders going to US
military shipping addresses. To do this, you would need to specify the
appropriate APO "States" in your US Shipping Country specifications.
SETTING APO "STATES"
* Go to SETTINGS >S...
When orders are updated with a tracking number and set to shipped
status in your store, your shopper will see a link on their order (and
confirmation emails) inviting them to track the progress of their
shipment.
However, in order to function corre...
From your Online Store Manager, go to ORDERS >MANAGE ORDERS and click
on the "New" tab (or any Status Tab) and open the order you'd like to
update by clicking on its Invoice Number or otherwise using the
"Action >Edit" button on the far right of the ...
To print CanadaPost Labels from your Shift4Shop Online Store Manager,
please use the following steps:
Please note
The following instructions require that you store be integrated with
Canada Post's Web Service API. If you are unsure whether or not y...
In our previous two articles regarding SHIPPING SETTINGS
[HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/162] and
SHIPPING METHODS
[https://support.3dcart.com/Knowledgebase/Article/View/22], we stated
that Shift4Shop shipping is composed of tw...
In order to use the Real-Time Shipping calculation function between
Shift4Shop and your shipping carriers, you must specify correct
information for where you are shipping from. This is specified in the
Real Time Shipping Information portion of your c...