How do I use FedEx's Hold at Location (HAL) service?
Shift4Shop Merchants can offer their shoppers the ability to have their orders shipped with FedEx's Hold at Location service. This is a service where - instead of shipping to the shopper's home address - the package will be delivered to a nearby FedEx Delivery location. This offers the shopper the convenience of knowing their shipment is being held for them at a secure location instead of sitting on their porch until they get home.
To enable this feature, you will need to have the following:
Once you have met all of the above requirements, take the following steps to set up the HAL service.
Once the page loads, click on the "Hide/Show +" icon for "Real-time Shipping Settings.
How it looks at Checkout
When your shopper proceeds to checkout (single or multi-page), they will see a checkbox labeled "Ship to Fedex Location"
Upon selecting this option, a popup modal will appear asking the shopper to enter their ZIP code and radius of distance to check for locations
When they click on "Search Locations" the modal will display applicable locations.
The shopper can now select the desired locaiton and that address will be used as the shipping address for their order.
For obvious reasons, you cannot have this setting on and offer FedEx HAL at the same time, so please make sure it is turned off.