Knowledgebase: Shipping
How Do I Use the Shipment Delivery Notification Feature?

The Shipment Delivery Notification module will send automated emails to your customer when their orders are marked as "out for delivery" from the shipping carrier, and when it the order is marked as "delivered" to its ultimate destination.

Requirements
To use the Shipment Delivery Notification module, your store must be on a 3dcart Pro or Enterprise level account and will also need to be integrated with UPS, FedEx and/or USPS as a shipping carrier.

The following steps will instruct you on setting up the module.

  1. Log into your 3dcart Online Store Manager
  2. Using the left hand navigation menu, go to Modules
  3. Once at the Modules page, use the search bar at the top and search for "Shipment Delivery Notification"
  4. When the module appears, click on the "Settings" button

A small modal window will appear with the following checkbox settings:

  • Send "out for delivery" email
    Marking this checkbox will allow the store to send an email message to your customer when their package is sent out an en route from the shipping carrier.
  • Send "order delivered" email
    Marking this checkbox will allow the store to send an email message to your customer when their package has been delivered to its final destination.

Next to each setting, you'll see an "(edit)" link. Clicking this link will take you to the respective function's email template so you can edit its content if needed.

  1. Once you've settled on your settings, click "Save" on the modal window.

The store will confirm that the settings have been saved and the module will be enabled.

The delivery notification feature itself is more or less automated. All you need to do is make sure that the orders have a ship date and tracking number from the carrier, and that the order is moved to your store's "Shipped" order status. Once this is done, the scripting on the back-end will routinely check the shipment's tracking information and trigger the appropriate email when the tracking information changes at the carrier.


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