Knowledgebase: Shipping

Why are the shipping labels showing the same customer information for all orders?

  • Issue
    When printing out shipping labels, the same customer shipping information is repeated on each subsequent order label.
  • Cause
    Your browser's cache is displaying previous customer information

As you are printing out Shipping Lables for mutliple orders in the Online Store Manager, you may experience an issue where the first customer's information is shown for each susequent order label. The reason this happens is because your browser is caching the first customer's shipping information when the page initially loads. It then uses this cached information for the display of each subsequent order.

To fix this, simply clear your browser's cache to have it refresh the next order with the proper information.

You can access the cookies and cache section of most browsers by using the CTRL-SHIFT-DEL keys on your keyboard.

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