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On your Shift4Shop store, you can add tracking numbers to orders to have order notifications automatically send out a tracking link to show the details of a shipment. By default, the system will appropriately update this page with the proper carrier and display embedded tracking results directly on your store for customers. This allows for customers to view tracking updates without needing to go to a carrier's site and enter in their tracking number themselves.
USPS has introduced a change to their service which means that it no longer supports embedded tracking results on your store's shipping page however. This means that any tracking link for orders shipped using USPS will now display a message followed by a button to take you directly to the USPS site to view tracking details.
While we cannot change this behavior as it relies on the API provided by USPS, you do have the ability to update the tracking link that is sent out to your customers in order to have it take them directly to the USPS Tracking page on their own site to make the process smoother. To do so, you will need to customize the email templates that your store sends out.
Important
Please keep in mind that this is only recommended for stores exclusively using USPS to ship out orders. As this involves updating a dynamic URL to one from USPS, it will affect all tracking links on your store. This can create errors if you have orders using FedEx or UPS tracking numbers, for example, as these will not be within the USPS database. If you are working with multiple carriers, we do not recommend adjusting the email templates
To do so, you will need to go to Settings > Design > Emails and go to the Orders section. Ensure it is expanded (click on the + symbol if necessary), and you will need to modify any order statuses in use such as:
- New Order - Customer
- New Order - Distributor
- New Order - Merchant
- Processing
- Partially Shipped
- Shipped
- Cancelled
- Hold
- Unpaid
When ready, you will need to access the template for the Order Status you wish to change. When you do so, you will want to press Ctrl and F together and search for the following:
[store_url]/shiptracking.asp?trackno=[trackingcode]
And replace any instance of this with the following:
https://tools.usps.com/go/TrackConfirmAction?tLabels=[trackingcode]
This will mean that all tracking links sent from your store will now automatically take customers to the USPS tracking page with the tracking number prepopulated!
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