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When orders are updated with a tracking number and set to shipped status in your store, your shopper will see a link on their order (and confirmation emails) inviting them to track the progress of their shipment.
However, in order to function correctly, the shipment tracking absolutely requires the following:
- Tracking Number
The order must have a valid Tracking number which is typically provided to you by the shipping carrier when the shipping label is generated
- Shipping Carrier Credentials
Your Shift4Shop store must be properly connected and configured for use with the tracking number's respective Shipping Carrier
Important
Please note the use of the phrase "respective shipping carrier" in the last point above.
This refers to the fact that in order for the tracking number to show progress, your store must have valid credentials for the carrier that issued the tracking number.
This is important to note because some shipping carriers offer services that ultimately deliver the product using an alternate provider (i.e. FedEx SmartPost is handled by FedEx, but ultimately delivered by USPS).
Therefore, it's possible that the actual tracking number that is provided may be for the alternate shipping carrier service.
Additional Information
It's also important to note that if you are making use of Custom Shipping Methods, the tracking feature will try to use the Caption to help identify which carrier is being used. So if you are using a Shipping Method titled "UPS Shipping", the system will default to using UPS for tracking. Please ensure to either make use of multiple methods or exclude the carrier name altogether from the Caption if you plan on using multiple shipping carriers for tracking on your store.
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