Can I create Checkout Questions for my Store?
Yes! 3dcart allows you to create any checkout questions to ask the customer during the checkout process. These questions can either be required or not required to be answered before the customer completes the checkout process.
To do this, please use the following steps:
Log into your 3dcart Online Store Manager and, using the left hand navigation:
Here's a brief explanation of each setting in the Checkout Questions Setup page
Some common examples
We often get requests on how to set up specific types of questions. Here are a the two most common examples to help you along the way.
Setting an "other" option
In some cases, you may want to add "other" as a selection and then allow the shopper to specify what they mean. Let's use the "How'd you hear about us?" example from above.
First, set up the main question and provide the selectable answers like this:
The question type you select (dropdown, radio, etc) doesn't really matter and you can decide for yourself whether the question should be mandatory (required) or if it applies to a specific customer group. Just remember to make the last selectable answer option "Other" or something similar.
Next, create a second question like this:
In this case, we'll be leaving the answer options completely blank since we're letting the shopper fill it out. As with the previous questions, the requirements and customer group are up to your discretion. However, for question type, be sure to select either the "Text" or "Text Box" option. This way, the shopper will have the area in which to explain their answer if they select "other"
Setting up a single answer and mandatory question
In some cases, you may have a question that only requires a single answer that absolutely has to be answered before the shopper can checkout. For example, "Do you agree to [insert applicable condition]?" and then a single checkbox for them to signify that they agree to the condition.
This can be done by providing no answer option, like this:
Again, leave the answer option completely blank. Then, use the checkbox question type, and mark the question's "Required" checkbox. This way, the shopper will have no choice but to select the checkbox before they are allowed to proceed.
Exporting Answered Questions
As merchant, you will have the ability to export all of your answered checkout questions using the store's Order Exports screen. Click here for more details.