Knowledgebase: Orders

How do I leave Order/Invoice Notes?


Beginning with version 9.1 of the Shift4Shop software, merchants can leave notes on invoice items. This can be useful if you'd like to add notes to each individual item of an order for situations like the item being out of stock until a certain date, or any additional information you'd like to add to the item on the order.

To use this feature, follow these steps:

  1. Log into your Shift4Shop Online Store Manager
  2. Using the left hand navigation menu, go to Orders >Manage Orders
  3. Locate the order you'd like to edit and click on its invoice number to open it up.

As you're viewing the order, look at the Product(s) section. Within that section, you'll see each item on the order.

  1. Locate the item you'd like to add notes to and click on its "Add Notes" link.

  1. Add your notes to the item and click "Save" to add them.

Additional Information
You have a 255 character limit per note.

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