What are all the Order Queues used for?
Your Shift4Shop store comes equipped with a various amount of order processing queues with which to process orders. When an order comes in through your Shift4Shop store, it will normally be placed in either the "New" or "Unpaid" status depending on how your payment methods are set up. However, there are several other queues created for your benefit which may help you with general order processing.
Order Status Queues
Below is a brief summary and explanation of each order processing queue and how they can be used.
When viewing an order in this queue, you will be presented with all of the relevant data on the order. Along the top middle of the invoice, you can edit the order's status and place it into any of the other available queues.
When you change the invoice's status, you can also select "Notify" to automatically email the customer of their order's progress.
The different queues are continued below:
There is also a final order status queue that comes into play - Not Completed. This is a queue where your orders will be placed if items are placed into a cart but never fully go through the entire checkout process. Many shopping cart providers do not allow access to view uncompleted orders, but we feel these orders can be useful in determining any possible issue that may arise during your customer's checkout experience. For more information on how you can use Not Completed orders, please see our article here.
Please note that the decline messages are coming directly from the gateways. Some payment gateways offer more decline details and reasons than others. For more information, you should always double-check with the gateway itself for specific reasons.
Batch Action Processing
The above examples apply when you are manually processing the orders - meaning that you are clicking on each order individually, and changing its respective status one at a time. Another way of updating invoice order status is to use the Batch Action tool.
When viewing a particular status queue such as "New" you will see a listing of all your new orders. To update status on all or multiple orders, simply mark the check box to the left of each order and set the status with the Batch Action selection at the bottom of the page. Click apply to make the changes final.
When manually changing the order's status you can use the "Notify" check box next to the invoice's status to email your customer about the change in their orders' progress. When you check this box, and save the invoice, the system will email the customer at the address they provided during the order.
During a batch action status update however, the notification will only be sent if you have that order status selected in the General Store Settings area. For example, if you use the Batch Action to move several orders into "Shipped" status, the email notification will only be sent if you have the "Shipped" status designated as one of the status queues to generate an email.
To check for this, please go to Settings >General >Store Settings and click on the "Checkout" tab to view the area's Email Settings section.