There are several ways of accessing your email account. You can either access email by using the SmarterMail web interface, or you can use an email client such as Microsoft Outlook, or Thunderbird. If you choose to use an email client, you will need to configure it so that it knows what SMTP servers to use for sending messages and what POP servers to use for receiving them. This guide will show you how to set up the web interface email, email client, and the option of using an alias address.
Web Interface Setup
The welcome email you received when you first opened your account contains your login credentials for accessing your email. Once you retrieve this:
The main cause of this issue appears to be due to the Grammarly extension on Chrome. If you are experiencing this issue, please read Smartermail's documentation on the matter which goes over ways of adding an exception to Grammarly to prevent this from happening.
You can read more here.
An email user is an email address @yourdomain. Email user accounts typically require a user [email protected] followed by a password for login. For all intents and purposes, an email user is its own mailbox account on your domain.
To create an Email User address:
Upon saving the email account, you will be taken to its settings page where you can further configure the user acocunt. For example, you can make the user account an administrator account and change the mailbox size as needed.
Forwarding Mailbox Messages
When setting up user accounts, you can also elect to have incoming messages to those mailboxed forward to another email address.
By setting this up, messages sent to the address @yourdomain will get received by the mailbox, and then passed along to the other email address you specify.
To set this up:
An email alias is an email address that forwards messages to a list of email addresses. For example, let's say you setup [email protected] as an alias. You can make it so that any email message that gets sent to [email protected], gets forwarded to a list of other email addresses, such as your personal email address and personal email addresses of anybody that is on your sales team. To create an Alias email address:
Your Email Alias is set up. Add as many as you'd like.
Email Client Setup
To set up email access on an email client, you will need the email account's login information as well as the incoming and outgoing mail server information required to connect.
Below is a list of the more common email clients used today. Click on each link to see your particular email program's setup instructions.
If your particular email client is not listed, please refer to the program's manufacturer for exact support on how to create and configure email accounts.
In order to remain compliant with 3dcart's Secure Email Configuration, the basic set up will involve setting your incoming and outgoing mail servers to use an encrypted SSL connection, and the ports used for the mail servers will be as follow:
•Incoming POP3 Port: 995 (If using IMAP; Port 993)
Please understand that 3dcart support may not be able to provide navigation help on email clients not listed above.