|
Shift4Shop now offers the ability to whitelist trusted customers from Kount’s Fraud Protection. This is available to all merchants making use of Shift4 Payments.
To do so, log into your Shift4Shop Online Store Manager. Navigate to Customers -> Customer List. From here, you can locate the Customer account you wish to manage via the list or using the search bar.
When viewing a Customer account, you will find a Customer Information section. Within here, you will find an Override Kount checkbox. By checking this off, it will whitelist this customer from Kount’s services.
In the event Kount considers it a suspicious transaction, the order will automatically be moved to the status chosen for review instead of being declined. From there, you can choose to complete the order or not at your own discretion.
IMPORTANT:
As this allows orders to complete even if Kount’s services find the transaction suspicious or high-risk, please ensure that this is only used for customers that you can personally verify and trust. Shift4 employees cannot advise or guide you on whether or not this should be enabled for specific customers.
For merchants using their own Kount account
If you are using your own account with Kount via the module, you will need to take additional steps before you can utilize Kount 360 to whitelist customers from their Fraud Protection.
To do so:
- Log into your Online Store Manager
- Click on Modules
- Locate the Kount module, click on Settings
- On the following screen, click on Use Kount 360 checkbox
- Then, enter in your API Key (provided by Kount) into the API Key field
Save your changes, and you will now be able to use the Override Kount feature located within the Customer Information section.
Additional Information
If you already have an Enterprise account with Kount, you are ineligible for this feature. You do have the ability to directly whitelist customers (and more) from within your own account within Kount.
|