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If you are using FileZilla or WinSCP as your FTP client, these instructions will help you connect it to your Shift4Shop store's FTP service.
Important
Before contacting support, please be aware that you will need to be verified as an authorized user on the account before FTP credentials may be given to you.
Connecting with FileZilla
- Open up FileZilla and click on the "Site Manager" icon located at the top left hand corner.
- Click on New Site to create a new profile to connect to.
- Populate the following fields with the appropriate information
- Host
Enter this as shopfileaccess.shift4shop.com
- Port
Enter 22
- Protocol
Set this to SFTP - SSH File Transfer Protocol
- Logon Type
Set to Normal (Ask for Password also works)
- User
Typically this will be listed as "[your-domain]|[username]". If you do not have this information, please contact support and they will be able to supply you with it.
- Password
You may also get this information from support.
- Click OK to save your settings
You should now be able to connect via FTP.
Connecting with WinSCP
- Open up WinSCP on your PC, and it will prompt you to login (you manually access this again by going to Tabs -> New Tab)
- Populate the following fields with the appropriate information:
- Host Name
Enter this as shopfileaccess.shift4shop.com
- Port Number
Enter 22
- File Protocol
Set this to SFTP
- User Name
Typically this will be listed as "[your-domain]|[username]". If you do not have this information, please contact support and they will be able to supply you with it.
- Password
You may also get this information from support.
- Click on Login to connect
You should now be able to connect via FTP.
If you are unable to connect, please contact our support team so we may help you and go over your settings with you.
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