Knowledgebase

INTRODUCTION If you are a _reseller_ of 3dcart services, you may want to remove the 3dcart branding from the Online Store manager. This way, your customers will not see any 3dcart specific images when logging into their respective Online Store Manag...
The following video is a recording of a webinar we previously hosted showing new 3dcart Merchants how to become familiarized with the 3dcart Interface and system
ADMIN NOTIFICATIONS When you log into your New Online Store Manager, as you look to the top right hand side of the screen, you'll see your username listed. To the left of the username, you'll find a notification icon showing you any pending notifi...
TURN OFF/ON WYSIWYG At the top right of the new admin, you will see the username that you're using to log into the Online Store Manager. If you click on this username, a special drop down menu will open up with a series of links and settings within ...
LAYOUT OPTIONS An exciting new addition to the 3dcart Online Store Manager is the ability to change the interface into one of four different color schemes to better suit your mood and taste for when you're working on your store. We have 4 admin th...
COLLAPSIBLE MENU BAR As you're viewing the New Admin, the left hand navigation bar can now be collapsed to give you more screen real estate. Just look for the arrow icon as shown below: Clicking on that arrow will collapse the menu and give you a ...
Some of the HTML5 themes are designed to fill the entire width of the browser window. To change the width of the theme, you will need to edit the site's default.css file. Typically, the style that you will want to edit is the #mainContainer style. ...
Normally, emails sent from your store will be shown to the recipients as coming from the full email address (i.e. [email protected]). However, it is possible to change the format of the email so that it uses a display name alongside the email addres...
Yes! If you are using 3dcart's RECURRING ORDERS [https://support.3dcart.com/Knowledgebase/Article/View/628] add-on (a.k.a. Autoship), your users with recurring orders may change the date and frequency of the recurring orders themselves by using the...
If you would like to use Pay with Amazon, and have previously made customizations to your store's view_cart.html template, you will need to consider the following two options in order to have the Pay with Amazon function appear on your checkout page....
Once Google Pay has been enabled, the button will only display to visitors that meet the following requirements. - Your customer must be using Chrome for Android version 59 or higher on an Android device running Android Kit Kat (4.4) or higher. - H...
The next step after successfully converting your website from http to https is to update the website URL in your Google analytics and Google Search Console settings. These steps are not required for your website to function but very important to prop...
Yes! Beginning with version 9 of the 3dcart service, your store will keep a running log of changes made within the Online Store Manager on Products, Orders and Customer records. After making and saving any changes to a product, order, or customer...
"Phishing" is an Internet scam that uses deception to compromise the security of your personal information. In many cases, these scams are performed via an email that looks legitimate, but ultimately clicks through to a fake site made to look like th...
* PROBLEM: Product images are being displayed sideways after assigning them to products. * CAUSE: Images are being uploaded to the store directly from camera's storage card. In some cases, taking a raw image from a camera's SD card or phone, and...
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