Knowledgebase

(12)Email (120)Payment (83)Shipping (6)FTP (80)Site Design (92)General (30)Customers (62)Orders (125)Products (26)Marketing (59)Settings (3)Reports (85)Modules (47)SEO - Search Engine Optimization (11)Changing DNS Records

Knowledgebase

(12)Email What is the IP Address of the SMTP server used for my outgoing order notifications ? How Do I Set Up My Domain Email With An External/3rd Party? Troubleshooting tip: Why are customers not getting my store email?	(120)Payment How do I Troubleshoot Online Payment Methods? Collecting Tax for Home Rule States with your Avalara Integration Can my Store Accept Apple Pay and Google Pay with Shift4 Payments?	(83)Shipping Can I Display Shipping Transit Times on my Store? Can I change the "Free" Shipping label on my store's checkout pages? Why isn't my store's USPS First-Class Mail International Method appearing?
(6)FTP Can I change my FTP Password? Why Can I See My Created Files and Folders In FTP But Not In The File Manager? How do I FTP with FileZilla?	(80)Site Design How Do I Use Unsplash For My Site Images? How do I use the "Create a Logo" button? Why Is My Logo Distorted?	(92)General Can I Make Feature Requests for Shift4Shop? How do I Access the Account Settings Page? How Do I Set Up a 3rd party SSL Certificate?
(30)Customers How Do My Customers Reset Their Password? How Can I Create Customer Specific Price Lists? How do I Integrate my Shift4Shop Store with Freshdesk?	(62)Orders Can I Hide Customer Comments from my Checkout Pages? What is the "Declined" Status in my Online Store Manager? Kount Fraud Protection	(125)Products Why am I Missing Settings or Tabs in the Store Manager? Why is my 3dzoom not working? How do Product Breadcrumbs Work?
(26)Marketing Best Practices for Sending out Newsletters/Bulk Email Can I export my Blog articles? Can I Schedule Promotions?	(59)Settings Why am I Missing Settings or Tabs in the Store Manager? How do I Opt-Out of Version Update Emails Each Week? What Browsers are Supported on Shift4Shop?	(3)Reports How do I set up Sales Representative Assignment and Tracking? What reports do I have access to with my control panel? Why is my Statistics Report not working?
(85)Modules What is the Reserve Inventory App? How do I use the Custom Sale Price Rules Add-on?	(47)SEO - Search Engine Optimization Why Am I Seeing The Wrong Image When Sharing To Facebook? How do I add Google Tag Manager (GTM) scripts to my Shift4Shop store? How do I set up SEO Traffic Analytics?	(11)Changing DNS Records How Do I Get My Free Domain Registration? How Can I Get My Shift4Shop Registered Domain Transferred to Myself? How Do I Get My Domain Released To Me?

Why am I Missing Settings or Tabs in the Store Manager?

Due to the nature of Shift4Shop, we offer a large variety of options and settings. To help to avoid overwhelming newer merchants, we have decided to not display every single one of these settings by default. Because of this, you may not see certain t...

Can I Make Feature Requests for Shift4Shop?

Shift4Shop is always growing and implementing new features and integrations. Due to the nature of the platform, however, you may be looking for features we don't currently support. While we cannot guarantee any features will be added beyond what is c...

What is the Reserve Inventory App?

Shift4Shop's Reserve Inventory app allows for merchants to protect their customers' carts in the event they need to sell time sensitive goods such as tickets to an event that may sell out quickly. This is a separate paid app that can be purchased on ...

How do I Opt-Out of Version Update Emails Each Week?

Our team releases new updates to Shift4Shop each week. When an update is applied to your store, we automatically notify you via email and also include the release notes for it. This is to let our merchants know about new features or bug fixes we are ...

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