Knowledgebase: General
Can My Users Cancel Their Recurring Orders?

Yes!

If you are using 3dcart's Recurring Orders add-on (a.k.a. Autoship), your users with recurring orders may cancel the orders themselves by using the following steps:

  1. Log into their customer profile on your store by using the My Account link
  2. Once there, look for the "Recurring Orders" section which will list their recurring orders.
  3. Click on "View Details" of the order they'd like to cancel

At the top of the order, they'll see functions available to change the frequency, date and payment method used on the order.

To cancel the order, the user will simply click on the "Cancel This Order" button and be on their way.

Note:
Be aware that canceling the order will be dependent on your Recurring Order module's "Min. Days to Allow Cancellation" setting.

For example, if you have this setting set to 5, and they (the shopper) is 6 days away from their next recurrence, the cancellation will be allowed. However, if they are only 4 days away from their next recurrence, the cancellation request will not go through.


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