Knowledgebase: General
Why doesn't my Product Option Help Link work?
  • Issue:
    Product has option with a help icon to provide more information to the shopper but it is not appearing.
  • Cause:
    The viewer's browser is blocking popups.

If you are using options on your products, and you would like to add a help icon to show additional information about the option, you can use the option's Help Link. The added information will appear in the form of a javascript pop up window when the site visotor clicks on the ? icon as they are viewing the product.

However, if the browser is set to block popup windows, then the viewer will likely not be able to see the pop up message.


Help Desk Software by Kayako fusion