Knowledgebase

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Knowledgebase

(26)Email How Does Email work Can not send email using Outlook (Error: '550 not local host, not a gateway') How can I setup my store to email me new orders?	(67)Payment How Do I Set Up an Online Payment Gateway? How do I setup Paypal Website Payments Pro (with Paypal Express)? How can I set up my Tax options?	(69)Shipping How Do I Specify Where I’m Shipping From for The Real Time Shipping? How can I add a Shipping Method? How can I specify the Countries/States that I ship to?
(8)FTP What is FTP and how do I use it? How do I connect to my store using FTP? 3dcart's Directory Structure	(64)Site Design How do I change my site's Theme? How can I change the colors/styles of my template? How can I customize the various Emails that are sent from my Store?	(172)General How can I Migrate my Cart from Another Provider? Why do I need to change my password so often? What is the Quick Search?
(21)Customers What information does the Customer Stats show me? How Do I Add or Edit My Customers? How do I set up Customer Groups?	(37)Orders Can I add a Manual Payment Method just for Phone Orders? What can I do with Incomplete Orders? How can I delete my Not Completed Orders?	(104)Products Ebay Module: Will item inventory update on BOTH systems automatically? How do I import images to the Image Gallery? Ebay Module: Will item price changes update on both systems automatically?
(39)Marketing How can I send an email newsletter to my customers? How do I set up a Promotion? How does the Mailing List feature work?	(51)Settings Why don't the Homepage Carousel images display properly? How do I add additional Administrator users to my Store? How can I Edit the Various Default System Messages?	(3)Reports Why is my Statistics Report not working? What reports do I have access to with my control panel? How do I set up Sales Representative Assignment and Tracking?
(32)Plugins What are the available 3dcart Plugins? Why Is My BuySafe Button Not Displaying At Checkout? How do I install BuySafe?	(13)SocialCommerce How do I use the Blog feature? What is Social Bookmarking? Why won't my Social Commerce Blog display?	(26)SEO - Search Engine Optimization What pages are included in the XML Sitemap? How do I create my Store's Site Map? Why does my Google Site map XML show the .3dcartstores.com URL?
(3)Changing DNS Records How do I make the DNS changes to my (non-3dcart) registered domain? How do I change my DNS Nameserver with ShopCo? What exactly is DNS?	(10)eBay Integration Why do I get Permission Denied when posting to eBay? How do I integrate my Store with eBay? What is 3dcart's eBay Integration?	(31)3dcart POS App Introduction to the POS App How do I Get Started with the POS app? How do I Synchronize Products with the POS App?
(22)v7 Admin Branding the v7Admin New Admin - Introduction Here's a Quick Look at the New v7 Admin

How Do I Get Started With My 3dcart Online Store?

The following video is a recording of a webinar we regularly host showing new 3dcart Merchants how to become familiarized with the 3dcart Interface and system

How do I change the width of my HTML5 theme?

Some of the HTML5 themes are designed to fill the entire width of the browser window. To change the width of the theme, you will need to edit the site's default.css file. Typically, the style that you will want to edit is the #mainContainer style. ...

How do I change my store's email display names?

Normally, emails sent from your store will be shown to the recipients as coming from the full email address (i.e. [email protected]). However, it is possible to change the format of the email so that it uses a display name alongside the email addres...

Can My Users Change The Frequency And Date Of Their Recurring Ord...

Yes! If you are using 3dcart's RECURRING ORDERS [https://support.3dcart.com/Knowledgebase/Article/View/628] add-on (a.k.a. Autoship), your users with recurring orders may change the date and frequency of the recurring orders themselves by using the...

How do I add the Pay with Amazon code block to my customized "vie...

If you would like to use Pay with Amazon, and have previously made customizations to your store's view_cart.html template, you will need to consider the following two options in order to have the Pay with Amazon function appear on your checkout page....

Why is Google Pay not showing on my site?

Once Google Pay has been enabled, the button will only display to visitors that meet the following requirements. - Your customer must be using Chrome for Android version 59 or higher on an Android device running Android Kit Kat (4.4) or higher. - H...

How to update your Google Search Console and Google Analytics pro...

The next step after successfully converting your website from http to https is to update the website URL in your Google analytics and Google Search Console settings. These steps are not required for your website to function but very important to prop...

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