3dupsell - Troubleshooting
The following article will describe some common troubleshooting steps you can follow to ensure your store's 3dUpsell features are working as designed.
Do you have the add-on?
First, in order to use the 3dUpsell features, you must first have the product purchased. If you have not yet purchased the add-on, please click here or contact our Sales Department
After the add-on has been installed, you will also need to have a very specific script reference added to your site's frame.html template. We normally install this script for you when you order the add on but if you change your site's design theme, you may need to re-add the script reference. If this is the case, here's the script. It should be placed ideally before the closing </head> tag of your site's frame.html
Is jquery enabled on your site?
Another neccessary reference is the use of the proper jquery library used on 3dcart. So be sure you also have this script enabled on the site's frame.html coding:
We will now go over some common issues related to the specific 3dUpsell Features
This has the effect of adding the popup HTML in the form of an iframe and therefore simplifying the HTML that WYSIWYG handles.