Knowledgebase: FTP

How do I FTP with FileZilla?


If you are using FileZilla as your FTP client, these instructions will help you connect it to your Shift4Shop store's FTP service.

  1. Open up FileZilla and click on the "Site Manager" icon located at the top left hand corner.
  2. Click on New Site to create a new profile to connect to.
  3. Populate the following fields with the appropriate information
    • Host
      Enter this as You may also use
    • Protocol
      Set this to FTP - File Transfer Protocol
    • Encryption
      Set this to Require implicit FTP over TLS
    • Logon Type
      Set to Normal
    • User
      Typically this will be listed as "[your-domain]|[username]". If you do not have this information, please contact support and they will be able to supply you with it.
    • Password
      You may also get this information from support.

Before contacting support, please be aware that you will need to be verified as an authorized user on the account before FTP credentials may be given to you.

  1. Click OK to save your settings

By using Implicit FTP connection, the FTP software will usually automatically specify the correct port number.  However if you have any trouble connecting, the correct port to use is 990

You should now be able to connect via FTP

If you are unable to connect, please contact our support team so we may help you and go over your settings with you.

Help Desk Software by Kayako fusion