Knowledgebase: FTP

How do I connect to FTP with SmartFTP?


If you are using SmartFTP as your FTP client, the following instructions will help you connect it to your Shift4Shop store's FTP service.

  1. Open up SmartFTP and click on the File menu to expand it
  2. Click on New Site to create a new profile to connect to.
  3. Populate the following fields with the appropriate information
    • Protocol
      Set to FTPS (Implicit)
    • Host
      Enter this as You may also use
    • Path
      This may be left blank
    • Login Type
      Set to Username & Password
    • Username
      Typically this will be listed as "[your-domain]|[username]". If you do not have this information, please contact support and they will be able to supply you with it.
    • Password
      You may also get this information from support.

Before contacting support, please be aware that you will need to be verified as an authorized user on the account before FTP credentials may be given to you.

  1. Click OK to save your settings

Additional Information
When connecting to FTP via FTPS (implicit) mode stated above, the FTP software will usually designate the Implicit port of 990.  However, if you are unable to connect, try supplying 990 as the port and try again.

You should now be able to connect via FTP

If you are unable to connect, please contact our support team so we may help you and go over your settings with you.

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