Shift4Shop offers a slimmed down version of our Online Store Manager
interface that we call the Lite Version. This is another layout for
the Store Manager designed to be more accessible and easy to use for
our merchants.
The Lite Version is automat...
Due to the nature of Shift4Shop, we offer a large variety of options
and settings. To help to avoid overwhelming newer merchants, we have
decided to not display every single one of these settings by default.
Because of this, you may not see certain t...
Our team releases new updates to Shift4Shop each week. When an update
is applied to your store, we automatically notify you via email and
also include the release notes for it. This is to let our merchants
know about new features or bug fixes we are ...
In order to properly use and enjoy all of the features available to
your Shift4Shop store, you should be using the most up to date version
of the following browsers:
* MICROSOFT EDGE [https://www.microsoft.com/en-us/edge]
* MOZILLA FIREFOX [htt...
Here are some answers to common questions for those who have purchased
a CLOUDFLARE DEDICATED DV SSL
[https://apps.3dcart.com/cloudflare-dedicated-ssl.html] certificate
for their Shift4Shop Store.
* Q: HOW CAN I VERIFY THAT THE SSL CERTIFICATE HAS...
If you have added 3rd party scripts to your Shift4Shop store, you may
see the following error in your browser's console during checkout:
Refused to load the script '[script-name]' because it violates the
following Content Security Policy directive:...
A new security feature has been added to your Shift4Shop store on
version 10.2.3
Upon logging into your Shift4Shop Online Store Manager, the system
will now check your connection's IP address and record its location
city of origin.
If the system ...
If you have opted to turn off mailing list from the store modules
section, you may have noticed that it _still_ appears on your store
front.
Rest assured that the mailing list is indeed turned off. The reason
you are still seeing it however is beca...
The SETTINGS >GENERAL >ADMINISTRATOR ACCESS page allows you to set up
additional admin user accounts to your Shift4Shop Online Store Manager
(as allotted by your plan limits). When creating the individual user
accounts, you have the ability to set pe...
Replicating an issue is typically the first step when troubleshooting
a problem. Unfortunately, there may be times when support is unable to
reproduce the problem you're experiencing. Not only does this make
resolution more difficult, but it can add ...
Beginning with version 9.1.18, CORE Themes can also use a flyout cart
that will display when a visitor clicks on the cart tab of their store
pages.
To enable this feature, follow these steps:
IMPORTANT
The following feature has been implemented ...
Page Pre-loading helps to speed up page loading by allowing the store
to begin loading the pages as the visitor begins to click on the link
of the page they are about to visit. In other words, as the visitor is
about to click through to one of your s...
Beginning with Shift4Shop Version 9.1, Merchants with multiple
Shift4Shop stores can now easily switch back and forth between each of
their Online Store Managers.
NOTE
To use this feature, each of the Shift4Shop stores that you wish to
log into wi...
2-Step or two-factor verification adds an extra level of security to
many of the login processes used online. Everything from banking
sites, to cloud storage services and even some social media networks
have added 2-Step verification to further secur...
The Health Insurance Portability and Accountability Act (HIPAA), sets
standards for protecting sensitive patient data. Any company that
deals with protected health information must ensure that all the
required physical, network, and process security ...
One of the security settings in your Shift4Shop Online Store Manager
involves an automatic logout of the Shift4Shop Online Store Manager
after a set period of inactivity. This way, a merchant's login to the
Store Manager isn't inadvertently left open...
Your Shift4Shop store is designed to send several emails to your
shoppers for many different circumstances including:
* CUSTOMER REGISTRATIONS
* AFFILIATE REGISTRATIONS
* NEW ORDER CONFIRMATIONS
* ORDER STATUS CHANGES
* WAITING LIST NOTIF...
The wish list feature
[https://www.3dcart.com/lp/features/social-wish-lists/] allows your
customers to add products to a list for tracking purposes. The
customer can return and login to their account at any time to view and
edit their list of product...
Shift4Shop merchants have access to Shift4Shop's Product Question &
Answer module which allows customers to ask questions about specific
products. These questions can then be answered by other store shoppers
or the eCommerce store's staff. Questions ...
The rewards points program allows you to offer points per dollar spent
on your store to your customers records. The customer can then redeem
the points for additional products at your store. This tutorial will
give you a step by step process on how t...
This article will teach you how to enable and use the Gift Wrapping
module on your Shift4Shop store.
CONTENTS
This article contains the following sections. Click on the applicable
link below to view each portion of this article
* ENABLING THE ...
Shift4Shop's PO system allows you to automatically generate and send
Purchase Orders to your distributors when your stock on distributor
provided product runs below specified limits. Purchase orders are
grouped by their respective distributor, and ca...
As an alternative to the default CAPTCHA method used by Shift4Shop,
Merchants can also use Google's reCAPTCHA(tm) service instead of the
default Shift4Shop CAPTCHA verification methods.
The following article will describe how to enable this feature...
By default, your Shift4Shop store will require that your shoppers
create a customer record on the store when a purchase is made. During
the checkout process, they are generally asked for their billing and
shipping information as well as their email a...
INTRODUCTION
If you are a _reseller_ of Shift4Shop services, you may want to remove
the Shift4Shop branding from the Online Store manager. This way, your
customers will not see any Shift4Shop specific images when logging
into their respective Online...
Shift4Shop has several features which are intended to run on a
scheduled basis. In many cases, these features are set to run
automatically and you may activate one of these features and suddenly
begin to notice an increase of emails from autoscripts@...
Many of our international merchants ship according to their respective
countries' regional shipping measurements. For example, they may need
to weigh and measure their items by kilograms and centimeters instead
of pounds and inches that our North Ame...
-------------------------
DATE FORMAT
A unique question we are asked often is if the store's date stamp and
currency format can be changed.
For example, some merchants have requested to have their date stamps
changed from mm/dd/yyyy format to dd/...
* ENABLING AUTORESPONDERS
* SETTING UP AN AUTORESPONDER CAMPAIGN
* ADDING AN AUTORESPONDER EMAIL MESSAGE
* AUTORESPONDER LOG
* AUTORESPONDER CAMPAIGN QUEUES
* AUTOMATION RULES
An autoresponder is a simple yet effective email marketing...
When you go to the Modules section of the Shift4Shop Online Store
Manager, you will see a module named "Scheduled Scripts."
Scheduled Scripts are used for various automated functions originating
from your store. These include any scheduled action t...
Shift4Shop allows you to choose between a single page checkout, or a
standard 3 page checkout for your website. This article will give you
a quick overview of the two checkout methods and the differences
between each.
-------------------------
SING...
* ENABLE THE WAITING LIST
* Customers Signing Up for the Waiting List
* View/Notify Customers on the Waiting List
* View Customers on the Waiting List
* Deleting a Waiting List
* WAITING LIST NOTIFICATION EMAILS SCRIPT
The waiting list fe...
The gift registry feature allows customers to create a registry of
products for their family and friends to view. Once a customer has
registered, their friends can purchase the products selected for the
registry and ship them directly to the registra...
* SET UP THE AFFILIATE MENU LINK
* UPLOAD BANNERS
* ENABLE THE AFFILIATE PROGRAM
* REGISTRATION PROCESS
* APPROVE AFFILIATES
* MANAGE ORDERS
* MANAGE COMMISSION PAYOUTS
-------------------------
INTRODUCTION
The affiliate program all...
At times, you may want to limit access to certain parts of your site
to new visitors, while giving access to existing customers. For
example, established customers may get access to support pages that
are not available to visitors, or, you may have a...
3dFeedBack allows you to collect valuable feedback information from
your customers to help you improve your overall site and store
presence.
-------------------------
ENABLING THE FEATURE
3dFeedBack is already available for use, so it's not _techn...
With Shift4Shop, merchants can now offer group deals to their
shoppers. Similar to Shift4Shop's DAILY DEALS FEATURE
[HTTPS://SUPPORT.3DCART.COM/KNOWLEDGEBASE/ARTICLE/VIEW/316], Group
Deals can also be a great way of driving traffic and business to yo...
With Shift4Shop, merchants can offer daily deals to their shoppers.
Daily deals can be a great way of driving traffic and business to your
store by offering a special type of promotion which actively expires
at a set timeframe - which you specify.
...
With the Recently Viewed Items function turned on, your shoppers will
be shown a history of their viewed products, as they browse through
your store. This can be very useful for comparison shoppers who like
to have quick access to similar products in...
On your Shift4Shop powered store, you have the option of controlling
what action is taken when your shoppers add an item to their cart.
This can be set in the store's Store Settings page. To see this area
of the cart software, log into your Shift4Sho...
* ISSUE
Online Store has over over 100 products marked as Home Special.
However, the store's home page is only showing 100 products at a time.
* CAUSE
The store has a cap limit on the number of Home Specials
For database performance considerat...
Absolutely!
The store has a setting called "Add to Cart Action" which will let you
dictate what occurs when the shopper adds an item to their cart.
The setting can be found by going to SETTINGS >GENERAL >STORE SETTINGS
in your Shift4Shop Online S...
-------------------------
BASIC TROUBLESHOOTING
* First be aware that the front-end Quick Search function may not
work if you are viewing the store while logged into your Online Store
Manager. This is due to the Admin Design bar that is applied t...
RSS feeds require some scripting that might not be present.
-------------------------
CHECK STORE SETTINGS
First, make sure the default RSS feeds are not set to be disabled on
your store. Log into your Shift4Shop Online Store Manager and, using
th...
-------------------------
ENABLING QUICK SEARCH
To enable Quick Search, log into your Shift4Shop Online Store Manager
and, using the left hand navigation menu:
* Go to Modules
* Look for the "Quick Search" module and click on its + icon to
ex...
Aside from your selected theme's frame.html file, the majority of your
store's HTML templates are served from a default folder called the
common folder. When your pages are rendered, the software will first
look in the store's Theme folder for a temp...
When you go to the Modules section of the Shift4Shop Online Store
Manager, you will see a module labeled "Abandoned Carts Notification."
This module allows you to send an automated email to shoppers who have
begun creating an order on your store, b...
3dZoom will instantly display a large, zoomed version of your products
image when a visitor places the mouse cursor on top of the image.
Uploading a large image to the product via the store manager
automatically enables the 3dZoom without the need of...
In your Store Settings area you have the option of enabling or
disabling your site's cache for your home and category pages. This
section also gives you the ability to clear your site's _overall_
cache. However, many people do not readily understand ...
Below is a reference of the individual settings located in your Store
Settings page. This page can be accessed by going to SETTINGS >GENERAL
>STORE SETTINGS.
When viewing the Store Settings page, you will see the page sorted
into individual tabs al...
Your Shift4Shop store can keep track of product inventory and update
itself when items are ordered. This can help you avoid overselling an
item that is out of stock and help you determine when to replenish
your stocks. Shift4Shop does this through th...
Sometimes you may want to block your site from being accessed by
specific connections and IP addresses. Common examples of situations
where you might want to block access include:
* Geographical Blocking:
Your products are not legally available i...
When using a gift certificates or promotion coupons on your store,
shoppers will typically enter the coupon code on view cart _(or during
the checkout process)_ using the "Coupon" field located on those
pages.
If you plan on using gift certificates...
With Shift4Shop, you can specify which timezone your order timestamps
will adhere to.
NOTE:
This functionality only applies to the time stamps on the actual
order invoices when viewed internally during processing. It will not
affect regular time s...
The search function on the website not only can search for terms in in
the Product Name, Product Description, and Keywords fields, but can
also be customized to search for terms and keywords in additional
fields. You can set the ability for customers...
Your Contact Us page will contain contact information for your store.
Most of the information contained in the Contact Us page can be
set/edited in your store's Merchant Information Section. This section
will also control the Store's Merchant infor...
Your Shift4Shop Website has system messages already built in to warn,
thank, or inform customers during certain situations on your online
store. These system messages range anywhere from adding invalid credit
card information to thanking them for sig...
THIS ARTICLE CONTAINS THE FOLLOWING SECTIONS:
* ADD NEW USERS
* SETTING UP USER PERMISSIONS
* DELETE USERS
* CHANGE PASSWORD OF USER
* IP RESTRICTION
* USER LOG
This article will teach you how to add, delete, set IP restrictions,
and se...
The following will describe several common issues you may experience
with the way your carousel images are displayed on the Home Page
Carousel feature.
* PROBLEM:
The Homepage Carousel images aren't displaying at all.
* LIKELY CAUSE:
Your imag...