Knowledgebase: Settings

Why aren't my RSS feeds working?


RSS feeds require some scripting that might not be present.

Check Store Settings

First, make sure the default RSS feeds are not set to be disabled on your store. Log into your Shift4Shop Online Store Manager and, using the left hand navigation menu:

  1. Go to Modules
  2. Search for RSS feeds and click on its + icon to expand the module
  3. Make sure there is a mark in the "Enable RSS Feeds" checkbox.
  4. Click "Save" at the top right

You might be using an older or modified frame template

If your automatic RSS feeds are still not showing, you may be using a theme that does not have the necessary coding in the frame.html template. To correct this, go to Settings >Design >Themes & Styles. Then click on the "Edit Template" button. Select your theme's frame.html file and add the following code to the HTML just before the closing head tag (</head>).

<link rel="alternate" type="application/rss+xml" title="Featured Items (RSS 2.0)" href="[store_url]/rss.asp?type=home" />
<link rel="alternate" type="application/rss+xml" title="Products On Sale (RSS 2.0)" href="[store_url]/rss.asp?type=onsale" />
<link rel="alternate" type="application/rss+xml" title="New Releases (RSS 2.0)" href="[store_url]/rss.asp?type=newreleases" />
<link rel="alternate" type="application/rss+xml" title="Best Sellers (RSS 2.0)" href="[store_url]/rss.asp?type=bestsellers" />

After saving your changes, the automatic RSS feeds should now be available.

Can I View The Individual Feeds

Yes. If you are using the RSS enabled frame described above, your browser should automatically detect the feeds for display. However, if you'd like to provide direct links to the feeds, you can use the following for reference.

  • Home Specials
  • On Sale Items
  • New Release Items
  • Best Seller Items
  • Blog postings
  • Specific Category
    (replace [catid] with the numerical catalog ID of your specific category)

Keep in mind that RSS feeds require a special reader (installed on the browser) to view them correctly. Otherwise your browser may display the RSS in its native XML readout. Some browsers may come equipped with an RSS reader by default, but Chrome (as an example) will need to have it installed as a separate plugin.

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