Knowledgebase
How do I set up my Payment Methods?

Setting up your payment methods is essential to your online store. 3dcart supports many types of payment methods which can be divided into two types of categories: Online and Offline Payments.

  • Online payments
    allow you to accept real-time transactions via credit card transactions. For Online Payment Methods, you will need a merchant account, such as PayPal, Checkout by Amazon, or Authorize.net which will be used to process the actual payment transactions.
  • Offline payments
    allow you to accept manually submitted payment such as check or money orders. You do not need a merchant account to use offline payments since there is no real-time credit card processing to be done.

This article contains several sections. Click on a link below to be taken to that specific topic.


Offline Payments
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Setting up offline payments will allow you to accept checks, money orders, purchase orders, store pickups, etc. All offline payments will have to be manually processed once the order comes through. You can set the offline payment methods to go to the 'Unpaid' status automatically until the funds have been processed. This section will be broken into each method of payment and show you a step-by-step process of how to set up the more common offline methods.


Check
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Your 3dcart store comes with a Check payment option pre-installed for you. All you need to do is turn it on

  1. Go to Settings ->Payment
  2. Look for the "Payment Methods" section and click on the "Select Payment" button

You will be presented with a page where your payment options will reside. This includes several pre-installed modules at the very top of the page

  1. Look for the payment option labeled "Check"

To the far right of the Check option, you will see a toggle switch. Clicking on the switch will turn the payment option "On" (Green) or "Off" (White)

  1. Turn the module ON
  2. Click on the "Save" button at the top right to commit your changes.
Settings

There are also additional settings that you can configure on this Check payment method. If you look to the far right of the option, you will see a link labeled "Settings"

Clicking on this link will expand the module to display the following settings for you.

  • Caption
    This is the label of the payment option as it will appear on your store's checkout page.
  • Input Fields
    Below the caption field you will see a series of input fields that will appear along with the check option. These will be used by your shopper to let you know the check number of the payment that they'll be sending.
    • Name
      The name of the input field
    • Type
      The type of input for the field. This will always be set to "Text"
    • Length
      The character length (number of digits) of the input field.
    • Order
      The sorting number used for the input field.
      Not used in this situation
    • Required
      Mark this checkbox if you require the shopper to input the check number. They will not be allowed to checkout if there is no information added to the input field when they attempt to use it.
    • Hidden
      Mark this checkbox if you don't need to collect check numbers. It will hide this from the store front.

Important
Please be sure to only mark one of the above checkboxes. Marking both would make the field a requirement and hidden which would negate the ability to utilize the payment method.

Advanced Settings

While viewing the regular settings of the payment module, you will also see a button labeled "Advaced Settings."

Clicking on this button will let you further customize the payment option to meet your particular needs. Your settings are as follows:

  • Order Amount Min: & Order Amount Max:
    Use these fields to set the price range that needs to be on the order for the payment method to display.
  • Customer Group:
    Use this to specify whether the customer needs to belong to a certain customer group in order for the payment method to display
  • Order Status:
    Use this to specify which status the order will go into once it is completed. For something like a check or money order, you would likely want this to be set for the "Unpaid" status so that the order is not processed as "New" while you wait for the payment to arrive/clear.
  • Country/State
    This pre-built payment method is set for all countries and all states. However, you can use the Exclude list if there are certain locations that you would like to block from using this payment option.
  • Confirmation Msg
    Type the message that you'd like to display when the order is complete.
  • Description
    Anything typed in here will display on the checkout page when the shopper selects this payment option.

Once you have configured your settings, be sure to click "Save" at the top right of the page to commit your changes.

Tip
Although the store has a check payment option pre-created for you, you can also create your own check option as needed.

You may do this by clicking on the "+Add New" button found at the top right of the page, and selecting "Check" from the dropdown menu labeled "Payment Method." It is found at the very bottom of the list along with other offline payment methods.


Money Order
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To add an offline method of payment for Money Orders:

  1. Go to Settings ->Payment
  2. Click the "Select Payment" button under the Payment Methods section.
  3. At the top right of the page, click on the "+Add New" button.
  4. In the Add New Payment Type section, select the country and state you would like this payment method available to.
  5. In the "Payment Method" drop down menu, select "Money Order"
    (it's all the way towards the bottom of the list)
  6. Enter the minimum and maximum value orders can be to use this payment method.
  7. Select the customer group you would like this payment method applicable to.
  8. Then click on the "+Add" button to continue

These steps will have created the payment method, but you will have additional settings that can be further configured.

  1. Locate your newly created Money Order Payment method on the list of Payment methods.
    (It will be listed under "Offline Payment Methods" at the bottom of the page.)
  2. Click on the "Settings" link to the far right of Money Order

Once there, you may change the "Caption" of the payment method to whatever you'd like it to read on the store front. Below the caption field, you will see a button labeled "Advanced Settings" which will give you the following configuration options:

  • Order Amount Min; & Order Amount Max:
    These were set during the initial creation of the payment method (see step 6 above). Here you can edit them as needed.
  • Customer Group:
    This was set during the initial creation of the method (See step 7 above). Here you can edit the setting as needed.
    • "All"
      will make the method available to all of your shoppers - regardless of the pricing group they belong to.
    • "None"
      will make the method available to shoppers who do not yet belong to a customer group
    • "Phone Orders"
      will make the method available only when using the Phone Orders function.
    • Individual Group
      Or you may limit the use of the payment method so that it applies only to one of your existing customer groups
  • Order Status
    This setting will determine which order status that orders using this method will automatically go into. Your choices are New or Unpaid.
    Since it is an offline payment method, you will likley want it to go to unpaid, since you'll be waiting for payment to arrive.
  • Country/State Exclude List
    When you initially added the payment method, you set the country and state that it would apply to (See step 4 above)
    With the "Edit Exclude List" link, you can further limit which countries and/or states that are excluded from using the method.
  • Confirmation message
    This will display to the customer once the purchase has been completed – Example: Thank you for your business!
  • Description
    This is Optional. The description will display next to the payment method – Example: Make money orders payable to ABC Company.

Once your advanced settings are configured, click the "OK" button to set them. Finally, click on the "Save" button at the top right to commit all of your changes.

Tip
You can follow the same basic steps above for additional offline payment methods including:

  • Cash
  • C.O.D
  • or Custom

Custom can be used to create any offline payment method you require for your store.


No Payment Necessary
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If a customer has a $0.00 balance during checkout, (for example, they use a gift card that pays for the whole order), you can add a "No Payment Necessary" method to allow the processing of the order.

Note
This method of payment is already setup for you in your account. We suggest you do not delete it as you may have customers that use gift cards. If necessary, the following steps can be used to re-create the "No Payment Necessary" method.

To add an offline method of payment for Money Orders:

  1. Go to Settings ->Payment
  2. Click the "Select Payment" button under the Payment Methods section.
  3. At the top right of the page, click on the "+Add New" button.
  4. In the Add New Payment Type section, select the country and state you would like this payment method available to.
  5. In the "Payment Method" drop down menu, select "Custom"
    (it's all the way towards the bottom of the list)
  6. Enter "0" for the minimum and maximum value orders that will apply to this payment method.
  7. Select the customer group you would like this payment method applicable to.
  8. Then click on the "+Add" button to continue

Tip
The most important aspect of the "No Payment Necessary" payment option is to make the order amount ranges 0 for both. This way the option will only ever apply in cases where there is no amount necessary to complete the order. For example, reward points, gift certificates, free items, etc that do not incur a charge per se.

The above steps will have created the payment method, but you will have additional settings that can be further configured.

  1. Locate your newly created method on the list of Payment methods.
    (It will be listed under "Offline Payment Methods" at the bottom of the page.)
  2. Click on the "Settings" link to the far right of the payment method.

Once there, you may change the "Caption" of the payment method to whatever you'd like it to read on the store front. (We suggest "No Payment Necessary)

Below the caption field, you will see a button labeled "Advanced Settings" which will give you the following configuration options:

  • Order Amount Min; & Order Amount Max:
    These were set during the initial creation of the payment method (see step 6 above). Here you can edit them as needed.
  • Customer Group:
    This was set during the initial creation of the method (See step 7 above). Here you can edit the setting as needed.
    • "All"
      will make the method available to all of your shoppers - regardless of the pricing group they belong to.
    • "None"
      will make the method available to shoppers who do not yet belong to a customer group
    • "Phone Orders"
      will make the method available only when using the Phone Orders function.
    • Individual Group
      Or you may limit the use of the payment method so that it applies only to one of your existing customer groups
  • Order Status
    This setting will determine which order status that orders using this method will automatically go into. Your choices are New or Unpaid.
    Even though this is technically an offline payment method, it still applies to a real order because the shopper used a gift certifcate. Therefore, you will likley want it to go to new, since there's no waiting (in this case) for payment to arrive.
  • Country/State Exclude List
    When you initially added the payment method, you set the country and state that it would apply to (See step 4 above)
    With the "Edit Exclude List" link, you can further limit which countries and/or states that are excluded from using the method.
  • Confirmation message
    This will display to the customer once the purchase has been completed – Example: Thank you for your business!
  • Description
    This is Optional. The description will display next to the payment method – Example: Enjoy your purchase!

Once your advanced settings are configured, click the "OK" button to set them. Finally, click on the "Save" button at the top right to commit all of your changes.


Online Payment Methods
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Setting up online payment methods will allow you to accept credit cards, PayPal, and Checkout by Amazon. The advantage to this is that you do not have to process your payments manually. However, you do need to have an account with a payment gateway. 3dcart supports many payment gateways with varying settings. However, for the most part, the general settings are the same for each. This section will go through a step-by-step process on how to setup the majority of online payment methods.


Payment Gateways
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You must setup your payment gateway on your own if you do not already have an account. If you currently have a merchant account, but not a payment gateway, contact them and let them know you would like to be setup with one. If you do not have a merchant account, you can click here to help you get setup with one.

The Payment gateways 3dcart supports can be seen at the following URL:

http://www.3dcart.com/ecommerce-payment-gateways.html


Setting up Online Payments
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Once you have created your payment gateway accounts, you can start adding your payment methods to 3dcart:

Tip
Your 3dcart Store comes with pre-installed Online Methods for PayPal (powered by Braintree), Persolvent Payments Lite, and PayPal Express. You can also manually add additional gateways with the steps below.

  1. Go to Settings ->Payment
  2. Click the "Select Payment" button under the Payment Methods section.
  3. At the top right of the page, click on the "+Add New" button.
  4. In the Add New Payment Type section, select the country and state you would like this payment method made available to.
  5. In the "Payment Method" drop down menu, select your payment gateway
    (they are listed alphabetically in either "Online Gateways" or "Alternative Payments" )
  6. Enter the minimum and maximum value orders can be to use this payment method.
  7. Select the customer group you would like this payment method applicable to.
  8. Then click on the "+Add" button to continue

These steps will have created the payment method, but you will have additional settings that can be further configured.

  1. Locate your newly created Online Payment method on the list of Payment methods.
    (It will be listed under "Additional Gateways" in the middle of the page.)
  2. Click on the "Settings" link to the far right of it

Once there, you may change the "Caption" of the payment method to whatever you'd like it to read on the store front. Typically, the caption will read "Online Credit Card."

Then, depending on the individual gateway, you will have areas for entering your credentials for the payment gateway.

Additional Information
Most payment gateways will require some type of credential to complete the integration. It may be an email address/password combination or it may take the form of a "Merchant Account Number" and Key. This is information that is provided for you by the individual gateway provider.

As mentioned, the configuration of most payment gateways is fairly straghtforward. However, wherever necessary we have also created individual knowledgebase articles for special gateways that may require more than the usual "username/password" parameters.

If you are having trouble setting up your particular gateway, please search for it by name in the search field at the top of this page to see individual set up instructions.

When viewing the gateway method's settings, you will see a button labeled "Advanced Settings" which will give you the following configuration options:

  • Order Amount Min; & Order Amount Max:
    These were set during the initial creation of the payment method (see step 6 above). Here you can edit them as needed.
  • Customer Group:
    This was set during the initial creation of the method (See step 7 above). Here you can edit the setting as needed.
    • "All"
      will make the method available to all of your shoppers - regardless of the pricing group they belong to.
    • "None"
      will make the method available to shoppers who do not yet belong to a customer group
    • "Phone Orders"
      will make the method available only when using the Phone Orders function.
    • Individual Group
      Or you may limit the use of the payment method so that it applies only to one of your existing customer groups
  • Order Status
    This setting will determine which order status that orders using this method will automatically go into. Your choices are New or Unpaid.
    Since it is an online payment method, you will likley want it to go to new, since payment is typically applied by the gateway.
  • Country/State Exclude List
    When you initially added the payment method, you set the country and state that it would apply to (See step 4 above)
    With the "Edit Exclude List" link, you can further limit which countries and/or states that are excluded from using the method.
  • Confirmation message
    This will display to the customer once the purchase has been completed – Example: Thank you for your purchase!
  • Description
    This is Optional. The description will display next to the payment method – Example: Check out Securely with our Payment Service.

Once your advanced settings are configured, click the "OK" button to set them. Finally, click on the "Save" button at the top right to commit all of your changes.


Troubleshooting
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If your payment options are not showing up at checkout or the payment is not working properly, there are several different settings you can double check to make sure everything has been configured properly.


Check off, in no particular order:
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  • Make sure you have at least one payment option defined inyour store. Make sure it is Active by toggling the switch to the far right of it.
    (Green means it's on, white means it's turned off.)
  • Make sure the order's value is in within the range that your payment method can accept. For Example: If the range for your credit cards is to accept orders with minimum and maximum values between $0.00 - $200.00, and your purchase is $250.00, the payment method will not show up at checkout.
  • Make sure the country/state the order is coming from is not on the Exclude list in your payment method.
  • Make sure the order is coming from an accepted Customer Group for that payment method. If this payment method is for all shoppers, make sure the customer group is set to ALL.

Payment Methods Are Not Working Properly
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  • If your payment options are not working properly, and you are using online methods, it could be possible your payment gateway is not configured correctly. A good indication of this would be that all credit card sales are being declined. Check your configurations. If this still does not work, please contact support at 1-800-828-6650 for assistance.

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