What do I do when my SmarterMail Mailbox is Full?
If you are not able to send or receive emails in your SmarterMail account, and you are receiving errors such as 'The domain size limit has been exceeded,' 'Email has exceeded the 10MB Limit,' or 'This mailbox is full,' it means your email account has exceeded the space limit allotted and you will need to clear out your messages to free up your account. This tutorial will show you how to delete all of your messages properly so you can begin to send and receive emails again.
Review Disk Usage
The first step to clearing your messages is to see which users on the domain are using up the most space. To see this, you will need to login to your SmarterMail account under the Admin user. If you are not logged in as the Administrator, you will not be able to view all users on the account.
Log into your SmarterMail administrator account and then:
The page will look similar to this:
After you review which users are using the most space, you will the login to EACH user account and delete their unused emails.
To delete emails:
Repeat this process for as many users as you have in the SmarterMail account with large amounts of stored mail.