Knowledgebase
Email Guide

There are several ways of accessing your email account. You can either access email by using the SmarterMail web interface, or you can use an email client such as Microsoft Outlook, or Thunderbird. If you choose to use an email client, you will need to configure it so that it knows what SMTP servers to use for sending messages and what POP servers to use for receiving them. This guide will show you how to set up the web interface email, email client, and the option of using an alias address.

Web Interface Setup

The welcome email you received when you first opened your account contains your login credentials for accessing your email. Once you retrieve this:

  1. Login to your email administrator. You can go to https://mail.3dcartstores.com. If your site is already live, then the address should be https://mail.yordomainname.com

  1. Select your time zone

  1. Use the Mailbox Migration tool. (OPTIONAL)

Note
These initial steps to set timezone and migrate contacts will only occur once during your first login.

  1. Click Finish to proceed.

Note
You may also see a special screen for SmarterMail's "Synchronization Center" (see image). For the purposes of this tutorial, simply click close on the pop-up window to proceed with the next steps outlined here.


Creating Users

An email user is an email address @yourdomain. Email user accounts typically require a user name@domain followed by a password for login. For all intents and purposes, an email user is its own mailbox account on your domain.

To create an Email User address:

  1. Click on the Settings button.
  2. Expand the Domain Settings section in the left menu and click on Users
  3. Click on New to setup a new user for the email account.

  1. Type in the new Username and password for this new user.

Note
The username will determine the actual email address by making it username@yourdomain.com You do not need to specify your domain name in the Username field.

  1. Modify the mailbox size limit to your needs – there is a limit of 500 MB per domain.
  2. Click Save.

  1. Repeat this process for as many users as you want on this email account.

Note
Your email account will not work until the Domain is live (i.e. You have pointed the name servers of your domain to 3dCart.)


Creating Aliases

An email alias is an email address that forwards messages to a list of email addresses. For example, let's say you setup Sales@yourdomain.com as an alias. You can make it so that any email message that gets sent to Sales@yourdomain.com, gets forwarded to a list of other email addresses, such as your personal email address and personal email addresses of anybody that is on your sales team. To create an Alias email address:

  1. Login to your email administrator. You can go to https://mail.3dcartstores.com. If your site is already live, then the address should be https://mail.yordomainname.com
  2. Click on the Settings button.
  3. Expand the Domain Settings section in the left menu.
  4. Click on Aliases
  5. Select New.

  1. Type in the name of the alias address in the Name field. For example: marketing for marketing@yourdomain.com.
  2. Type in the email addresses you would like the messages forwarded to in the Email Address field.

  1. Click Save

Your Email Alias is set up. Add as many as you'd like.


Email Client Setup

To set up email access on an email client, you will need the email account's login information as well as the incoming and outgoing mail server information required to connect.

Below is a list of the more common email clients used today. Click on each link to see your particular email program's setup instructions.

Please note
The above links are provided as a courtesy and because these email clients are more commonly used for business email. As such, we are able to provide more step-by-step instructions and screenshots on the necessary settings with these programs.

If your particular email client is not listed, please refer to the program's manufacturer for exact support on how to create and configure email accounts.

In order to remain compliant with 3dcart's Secure Email Configuration, the basic set up will involve setting your incoming and outgoing mail servers to use an encrypted SSL connection, and the ports used for the mail servers will be as follow:

•Incoming POP3 Port: 995 (If using IMAP; Port 993)
•Outgoing SMTP Port: 465

Please understand that 3dcart support may not be able to provide navigation help on email clients not listed above.

 

Note
Your email account will not work until the Domain is live (i.e. You have pointed the name servers of your domain to 3dCart).



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