Knowledgebase: Products

How do I make an eProduct?


The particular product you are selling may be digital in nature rather than a physical product. For this type of item, you would use the Shift4Shop eProduct functionality. This is a function in which you create an item in your store that is downloaded rather than shipped to the customer after purchase. For example, your general products may be exercise products such as workout clothing or equipment but you also offer diet cookbooks as downloaded e-books. For this type of situation, you would use an eProduct.

Turn On the eProduct Module

To begin using eProducts, you will need to enable the eProduct Module in your Shift4Shop store.  You may do this by taking the following steps.

  1. Log into your Shift4Shop Online Store Manager and use the left hand navigation to go to Modules
  2. Use the search bar at the top to search for and open the eProducts module.
  3. Place a mark in the "Enable eProducts" checkbox 
  4. Click "Save" at the top right to complete enabling the module.

While enabling the eProducts module, you will see a "settings" button that will contain the following settings for you to configure:

  • Require login to download e-products:
    Mark this checkbox if you'd like for your customer to log into their customer record on your store in order to download the eProduct.
  • eProduct download expiration (days):
    This field can be used to set the number of days that an eProduct link will be active for. The limit is based on the number of days after the date of purchase.
  • Send download link only for orders in status:
    Mark this checkbox and select an order status from its related drop down menu to make the download link display for the customer only after their order is in the selected status.*

*Having the eProduct download link generated after the order is in a specific status will also process the link generation in background processes (rather than at the time of purchase). This will help in situations where you might have a large volume of eProduct orders that could potentially slow down your store as the links are generated immediately upon purchase.

After you configure these settings, click "Save" on the settings window to finish setting them up.

Set your eProduct Paths

Once you have an eProduct specified and uploaded to your store, you will use the eProduct Tab in the product's listing to specify the path to your item.

  1. Go to Products >Product List
  2. Select the product you've designated as an eProduct and click on its ID, Name or otherwise its "Action >Edit" button
  3. Proceed to the product's "eProduct" tab.

From here, you will specify the path to the product. You will have up to 10 file paths for the eProduct if it is made up of multiple files. For the purposes of this article we will be using a singular file eProduct

  1. Click Browse to view your site's "assets/images" folder where the eProduct was uploaded
  2. Select the eProduct and click the "Save" button.

Although designed to work with files uploaded to your local store server, you can also specify external URLs if your product files are located elsewhere.

Now you will be given the option of adding special instructions to the eProduct. These can be special information to the customer letting them know how to download the product after purchase or any special instructions they may need to open/view the file.

You can also use this screen to manage and assign serial keys to your eProduct as needed.

Additional Information
For more information on setting up eProducts, please review these additional knowledgebase articles on the topic:

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