Knowledgebase: Email
Creating an Alias Email Account

To begin creating your email addresses @yourdomain you will need to access your 3dcart mail service. The Welcome Email that you received when you first opened your account contains the login information for accessing your email interface. You can also review our email setup documentation found here.

You can send and receive mail through your email account by using the web interface provided for you, or you can use an email client such as Microsoft Outlook, Outlook Express, or Thunderbird.

If you choose to use an email client, you will need to configure it so that it knows what SMTP servers to use for sending messages and which POP servers to use for receiving them. Generally, the incoming and outgoing mail servers will be mail.[yourdomain].com.

Note: If email can be received through an email client, but not sent, your specific Internet Service Provider may be blocking the outgoing mail server. ISPs do this to prevent spam on their network. When this happens you will need to use the mail server that they provide you instead of your own. The mail server is generally smtp.yourISPname.com, however, it could be different so please contact your ISP to get the details.

If you do not want to use your ISPs server for SMTP, and the ISP is blocking port 25, you can switch the port to 587 for your outgoing mail and use mail.yourdomain.com for the SMTP server name.

When creating your email addresses, you will have the option of creating them as either email accounts or aliases.

  • Email Account: An email account is an actual mailbox with its own user name and password.Whether you're accessing mail via the web interface or through an email client, you will need to use the login information to access these types of email accounts.
  • Alias: An email alias is an email address that forwards messages to one or more email addresses. Even though an alias acts as an email address, users cannot login to an alias like they do a standard email address since no email is ever actually stored for the alias. Emails are just forwarded to the list of addresses provided for the alias.

Email Aliases

For the purposes of this article, we will discuss aliases since they are most often misunderstood.

As mentioned, an email alias is simply an address @yourdomain that forwards to one or more email addresses. These can be external email adrresses as well as email addresses already on your domain. Some merchants may want to create aliases in order to streamline processes.

For example, in a working environment with multiple email addresses, the office may want to make a central email address that distributes messages to all personnel. The alias workplace@domain.com, or jobs@domain.com can be made for messages to be sent and then distributed to all of the employees.

Creating Aliases

  1. Login to your email administrator. You can go to http://mail.3dcartstores.com. If your site is already live, then the address should be http://mail.yourdomainname.com
  2. Click on the Settings button.
  3. Expand the Domain Settings section in the left menu.
  4. Click on Aliases
  5. Select New.

  1. Type in the name of the alias address in the Name field. For example: marketing for marketing@yourdomain.com.
  2. Type in the email addresses you would like the messages forwarded to in the Email Address field.

  1. Click Save

Your Email Alias is set up. Add as many as you'd like.


Help Desk Software by Kayako fusion