
Why are credit cards being declined on my store?
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When you use an online payment gateway to process credit card payments, orders can sometimes decline due to a variety of different reasons. Fortunately, your 3dcart store records the various responses that come from your payment gateway and places them on the order for your review. This way, you can contact your payment gateway with the applicable error code and simply ask them what it means. From your 3dcart Online Store Manager:
Note: It is important to understand that the gateway error messages are usually coming directly from the payment gateway itself and not from your 3dcart store. Therefore, before contacting 3dcart's support team in regards to a declined order, please be sure to contact your payment gateway provider first and help determine what the error message means. | |
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