How do I set up Klarna?

Online merchants using Klarna benefit from increased conversion rates by offering an alternative to shoppers who don't have (or may not wish to use) a credit card for their online purchase, shoppers who may want to pay for their order later, or otherwise shoppers hoping to finance the total amount of their purchase and pay in installments.

Additionally, Klarna guarantees payment to you and assumes 100% responsibility for the transactions; eliminating the possibility of chargebacks. Furthermore, the absence of redirects and interruptions to the checkout flow mean customers never leave the merchant’s site — which results in a smoother shopping experience for the consumer.

When you offer Klarna as a payment method, your online store customers can choose to pay by selecting different options appropriate to the market and your business:

• Pay now
  Allows the shopper to pay immediately via online bank transfer or debit payment.
  (currently only available for use with Klarna EU accounts)
• Pay later
  Offers an invoice payment option where the shopper pays for their order at a later time.
• Slice it
  Offers partial payment financing options to the buyer where they can elect to pay for the order in regular installments.

Each represents a separate payment option on the Klarna Payment module of your Shift4Shop store.

Setup

The following steps will allow you to set up the Klarna Payments option on your Shift4Shop store:

1. Log into your Shift4Shop Online Store Manager
2. Using the left hand navigation menu, go to Settings >Payment
3. Once you arrive at the Payments page, click on the "Select Payment Methods" button
4. Once here, click on the Add New button at the top
5. In the Payment Method list, select Klarna Payments and select Add New once you have confirmed the other fields are correct

Once on the Payment Method screen with Klarna added, you can then navigate to the method and configure it.

To continue:

6. Enter your Klarna API Username (UID) into the provided field
7. Next, click on the Password "Change" link and enter your Klarna API Password into the password field.
8. Under "Language Country" select the country's language that will be used for the Klarna payment options on the store.

Tip Above the Username (UID) field is a checkbox labeled "Test Mode". Marking this checkbox will place the payment module into test mode, allowing you to place orders without incurring any charges or payment actions while testing the module.

Please note that for orders that are placed while Test Mode is active, there will be no Payouts. Therefore, please be sure to uncheck and disable "Test Mode" before going live with the module so that your real orders go though uninterrupted.

Additional Settings

Upon entering the Klarna API Username (UID) and Password as described above, the payment module is essentially ready for use. You will also have some additional settings that can be configured as well.

Underneath the Klarna Payment description area, you will have the following links with additional uses:

• Marketing Materials
  Click this link to retrieve image URLs for the Payment Badges from Klarna. These can be used if you'd like to display the badges elsewhere on your site to notify users that you now accept Klarna as a payment method.

Upstream Marketing
Near the bottom of the Marketing Materials popup, you will see a section labeled "Upstream Marketing"

This section will contain a series of checkboxes that allow to display the Klarna widget on certain areas of your cart.

• Home Page
  Displays a generic banner advising of the basic Klarna financing options available on your store.
• Product Page
  Displays a widget on item product pages to advise of the financing options available for the product with Klarna.
• View Cart Page
  Displays a widget on the view cart page to advise the user of financing options available to them with Klarna.

Once you are satisfied with your selections, click on the Save button to have the Upstream Marketing Widgets appear in their respective sections.

Important: Please be sure that your homepage, listing page and view cart HTML templates are updated to the latest version from the common folder.

• Advanced Settings (found by clicking on the action gear)
  This link will contain optional settings that can be used to further refine the Payment method on your store:
  • Minimum/Maximum Order Amount
    Set the order amount range that would be applicable to the payment method
  • Customer Group
    Set the customer group that you'd like to make the payment option available for. Your choices are All customer groups, Retail only (i.e. None), or a specific Customer Group.
  • Description
    A brief description that will appear with the payment method on the checkout page.
  • Confirmation Message
    A brief message that will appear on the "Thank You" page once the order is complete.

In addition to the Advanced Settings link, you can also click on the Customer Group link on the payment module to see the same settings.

Finally, in the Region section, you can click on the "Exclude List" to exclude regions which you would like to exclude from using the payment module.

Once you're done configuring your settings, click "Save" at the top right and you're all set to use Klarna on your store!

Order Flow

As your shoppers proceed to checkout to complete their purchase, they will see the applicable Klarna payment options for their order:

• Pay now (EU only)
• Pay later
• Slice it

Depending on which options are selected, the shopper is given the applicable terms for their purchase and completes the order. Ultimately, the shopper will agree to pay Klarna for the purchase and you will in turn be paid in full by Klarna.

As the order is placed, it will go through a series of automated API calls between your Shift4Shop store and Klarna. These calls will move the order into the appropriate order statuses (New or Unpaid) indicating how you should proceed with the order.

For the most part, the orders will go into your store's New order status with the charge authorized. As you process the order, you will capture the funds and fulfill the order as needed. (See below for steps)

In some cases however, Klarna will place the order into a "pending" status while the shopper's financing goes through approval processes and fraud measures. In these cases, the orders will be placed into the Unpaid status of your store. If the order is not approved by Klarna, then it will go to your store's Cancel status. If it is approved it will then go into the New status when you can fulfill the order, capture funds, etc.

Capturing Funds

Order funds should be captured when their respective shipments are sent. This way, the shopper receives their payment instructions at the same time that shipping has occurred. This is needed to align the payment count with the shipping time.

To capture funds on the order:

1. Log into the Shift4Shop Online Store Manager
2. Using the left hand navigation menu, go to Orders >Manager Orders

The order management page will have a series of tabs at the top denoting each order status. Be sure you're looking at the "New" status before proceeding.

3. Locate the order you'll be processing and click on its invoice number
4. Once the order is open, scroll down to the "Transactions" section
5. Click on the Action wheel for the Authorize transaction and select "Transaction Details"

A small window will appear with the OrderID information (from Klarna) and two buttons labeled Void and Capture.

6. Click on the Capture button to capture the funds (or select Void to void the transaction)
7. Save the order and proceed with the rest of your fulfillment processes.

Cancellations

The cancellation process depends on whether or not the funds have been captured on the order yet.

• Funds Captured
  If the Klarna order funds have not yet been captured, you may cancel the order simply by moving it to your store's Cancel status. The appropriate API calls will be made to Klarna for the order.
• Funds Not Yet Captured
  If the funds on the order have already been captured, then you must perform a full refund on the order first. (See next section) After the refund is processed, you can move the order to the Cancel status to initiate the appropriate API calls to Klarna.

Refunds

You may perform either partial or full refunds on Klarna orders through Shift4Shop

To refund an order:

1. Log into the Shift4Shop Online Store Manager
2. Using the left hand navigation menu, go to Orders >Manager Orders
3. Locate the order you'll be refunding and click on its invoice number to open it.
4. Click on the Action wheel for the Capture transaction and select "Transaction Details"

A small popup window will appear with the Order ID and a button labled "Refund Transaction"

4. Click on the "Refund Transaction" button and confirm your request.
5. Enter the Refund amount if it is a partial refund, or click on the "Total Amount" checkbox to enter the full amount of the order.
6. Click on the "Submit" button to process the refund

The refunded payment will be listed as a credit to the order in your Shift4Shop store and will be refunded to the customer via Klarna.

Supported Klarna Features

As part of the integration, the following Klarna features are supported through the Shift4Shop integration:

• Capture Order
  All orders are initially authorized for the order amount at the time of purchase. When the order is processed on your Shift4Shop store (and moved to Shipped status), the integration will automatically capture the funds. You can also manually capture the funds (or void the order) as described in steps 4 through 7 in the "Capturing Funds" section above.
• Cancel
  Canceling the order (moving it to cancel status) on the Shift4Shop store will also cancel it on the Klarna interface. Orders with captured funds must first be refunded in full before cancelling.
• Refund & Partial Refund
  After funds are captured, the transaction will appear as a time stamp on the order with an action wheel (similar to the authorize transaction described above). Viewing the capture transaction details will let you refund the transaction. You may either perform a partial refund or a full refund. To cancel the order, you must provide a full refund.
• Add Tracking Information
  Shipment tracking information that is added to the order on your Shift4Shop store will post to the customer's Klarna account.

Unsupported Function

• Line Item Tax Info For EU merchants, taxes are typically applied per item and listed separately on each item of the order on the Klarna interface. However, for orders that originate from your Shift4Shop store, the tax is shown for the entire order rather than for each item.