Knowledgebase: Payment

How do I Process a Credit Card Refund?


Most of the available payment gateways on Shift4Shop will allow you to void transactions or process full refunds of order charges through your Shift4Shop Online Store Manager.

This article contains the following sections:

Full Refunds

If your particular gateway supports refunds through the Shift4Shop Online Store Manager:

  1. Go to Orders >Manage Orders and click on the "New" tab along the top
    (or whichever order status the order is in)
  2. Click on the Invoice number of the order you would like to process the refund for
  3. In the Transaction section, click on the "Actions >Transaction Details" link located along the far right..
  4. Click the "Void/Refund transaction " button to process the refund.

Please Note
If you receive an error after step 4, either your payment gateway does not support refunds directly through the Shift4Shop Online Store Manager, or the transaction itself is over the timeframe limit for that particular payment gateway.

In either case, please login to your specific payment gateway's account and process the refund directly from there.

While most of the payment gateways will have a Void/Refund button, we do have certain payment that legacy merchants may use (such as Klarna or BluePay) that do not support this.

Partial Refunds

At present time, only a few of our available payment gateways are able to allow partial refunds from the Shift4Shop Online Store Manager. These are Shift4 Payments, PayPal Express, PayPal Pay Flow Pro Link, & PayPal Advanced.

When an order is placed using either of these payment gateways:

  1. Log into your Shift4Shop Online Store Manager and open the order to view it
  2. Look to the "Transactions" section at the bottom of the order to view the collected charge
  3. Then, look to the far right of the transaction and click on its Action Wheel to select "Transaction Details"
  4. Click on the Void/Refund button to continue

When clicking this button, you will be given the option to add the amount of the refund to put back on the charged card. This can be either the full charged amount or a partial of the amount.

Again, the only payment gateways that allow partial refunds are the ones mentioned here. To process partial refunds on the other payment gateways, you will need to log into your respective account with the gateway to partially refund the transaction.

Additional Information
As noted above, Shift4 Payments supports the ability to process partial refunds directly within the Store Manager. On top of this, you can also perform multiple partial refunds on a single order. There are also no date or time limits on these refunds when using it. This means you can perform partial refunds even on orders over 90 days old or more!

Help Desk Software by Kayako fusion