How do I Process a Credit Card Refund?
Most of the available payment gateways on Shift4Shop will allow you to void transactions or process full refunds of order charges through your Shift4Shop Online Store Manager.
If your particular gateway supports refunds through the Shift4Shop Online Store Manager:
In either case, please login to your specific payment gateway's account and process the refund directly from there.
While most of the payment gateways will have a Void/Refund button, the following will not and must be processed directly through the gateway provider:
At present time, only a few of our available payment gateways are able to allow partial refunds from the Shift4Shop Online Store Manager. These are Shift4 Payments, PayPal Express, PayPal Pay Flow Pro Link, & PayPal Advanced.
When an order is placed using either of these payment gateways:
When clicking this button, you will be given the option to add the amount of the refund to put back on the charged card. This can be either the full charged amount or a partial of the amount.
Again, the only payment gateways that allow partial refunds are the ones mentioned here. To process partial refunds on the other payment gateways, you will need to log into your respective account with the gateway to partially refund the transaction.
Processing Refunds with PayPal Express
Specifically, you'll want to enable all of the API permissions, except for two of them. These two are labeled "Generate consolidated reports for all accounts" and "Create and modify accounts, and run reports on them" respectively.
To process a refund on PayPal Express orders, follow these steps:
When the order appears, scroll down to the "Transactions" section where you will see the Date/Time of the transaction, the Type and Method of transaction, and the Amount of the transaction.
A popup window will appear with the ID and Reference informaiton for the transaction. Within this window, there will be a button marked "Refund Transaction"
To continue with the refund process:
The refund will post to the customer's PayPal account.