RSS Feed
Latest Updates
49 Customer Feedback Questions You Can Ask to Get Genuine Answers
Posted by Kashyap Trivedi on 23 June 2021 10:00 AM

Customer feedback is truly the backbone of a thriving business.

A customer review alone is not sufficient – but a positive customer review has become vital in the decision-making process. In fact, a majority of customers are looking for 4 out of 5 stars, because negative reviews are driving factors.

The writing is on the wall: Customer reviews not only instill trust among users but can also positively impact your business's bottom line.

How to Calculate Dimensional Weight for eCommerce Shipping
Posted by Jessica Grioua on 21 June 2021 10:00 AM

Shipping costs are consistently the leading cause of shopping cart abandonment. Customers add products to their cart and get through checkout, only to see shipping costs that they didn’t expect to pay. For many customers, this is enough to put them off of going through with the purchase entirely.

In order to be upfront with customers about their expected shipping costs, you also need to understand how their costs will be calculated as a business owner. One of the most common ways that shipping carriers calculate rates is through “dimensional weight.” Without knowing how dimensional weight works, you and your customer may end up paying more for shipping than you should.

10 Best Newsletter Subject Lines for Conversions
Posted by Zoe Devitto on 18 June 2021 10:00 AM

Over the years, emails have become a powerful channel where brands can closely engage and effectively communicate with customers without the digital distractions brought by social media.

The 20 Best Business Blogs You Should Actually Take the Time to Read
Posted by [email protected] (Jimmy Rodriguez) on 16 June 2021 10:00 AM

You can find anything you want online. At this point in time, no one should be surprised by the vastness of information that lives on the internet. But using that information, and simply just scrolling through, are two very different things. And in the world of business where everyone is looking to get ahead (and stay ahead), actually putting knowledge into action is what separates the best from the mediocre.

What is Website Cache & How Do You Clear Your Browser’s Cache?
Posted by Jessica Grioua on 14 June 2021 10:00 AM

Have you ever been told to “clear your cache,” only to have no idea what that means? Whether you’re a website owner or someone who simply browses the Internet, you should be familiar with cache and how it works.

Cache helps website pages to run quickly and smoothly, but it can incidentally cause issues when things don’t load correctly. It can also get in the way of on-the-fly website editing. Whatever the situation may be, you most likely will need to know what cache is at some point – and how to clear it.

8 Link Building Services to Increase Domain Authority
Posted by [email protected] (Jimmy Rodriguez) on 11 June 2021 10:00 AM

Having your business rank well online isn’t just a good idea; it’s an essential part of having any successful business in today’s digital world. As such, understanding the ins and outs of search engine optimization (SEO) is more critical than ever. While there are a lot of nuances to achieving amazing ranks on the major search engines (like Google), one of the most tried and true methods for increasing domain authority is link building.

How to Use Interactive Content to Drive eCommerce Sales
Posted by Simki Dutta on 09 June 2021 10:00 AM

Your eCommerce website is attracting traffic, but very few of those website visitors are translating into sales.

It’s safe to conclude that, while people are intrigued enough to visit your website, there’s something missing in your website experience. For one, customers aren’t engaged enough to stick around and make a purchase.

5 Ways to Optimize Your Shop's Email Communications
Posted by [email protected] (Guest Author) on 08 June 2021 10:00 AM

If you're selling online, you should be using email blasts to keep your customers engaged. We have discussed in the past the importance of building, maintaining, and, most importantly of all, engaging with your email audience. That subscriber list represents people that have already demonstrated an interest in your site, your products, and your mission, and they rank among the most valuable individuals out there for your business.

How to Personalize eCommerce Customer Support: 6 Elements to Automate
Posted by Priyanka Desai on 07 June 2021 10:00 AM

In 2020, as we were forced to fulfill our shopping needs online, personalized eCommerce customer support became increasingly important. It may actually save the day for some eCommerce businesses that are struggling.

In fact, all signs point to the future of eCommerce in 2021 being driven by customer service on a personal level.

In this article, we will discuss six ways to personalize the eCommerce customer experience to improve your sales and revenue.

How to Create a Business Continuity Plan for eCommerce
Posted by Mark Quadros on 04 June 2021 10:00 AM

In early April 2021, LinkedIn reportedly suffered a data breach that compromised over half a billion profiles. Just recently, Facebook was a victim of a similar attack.

When Big Tech, with their sophisticated cybersecurity systems, can be victims of data scraping attacks, small businesses need to be exceptionally watchful. An airtight business continuity plan can help combat these with simple yet effective solutions that you can quickly put into practice with limited resources.

Help Desk Software by Kayako fusion