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How to Create an Epic Returns Experience That Drives More Sales
Posted by Matt Warren on 14 January 2019 01:00 PM

Having a solid returns process in place is critical to ecommerce success - and businesses that aren’t prepared will be left behind.

Returns is one of the hottest ecommerce trends. Backed up by 89% of shoppers claiming to have returned a purchase in the last three years.

But the costs have also surged. With deliveries estimated to cost $550 billion by 2020 - 75% more than four years previous.

All leaving the average retailer needing to offer hassle free returns to stay competitive, but getting crippled by out of control costs. An unsustainable conundrum.

So this post goes into how to keep that balance. We cover:

  • Why returns are so important to ecommerce businesses.
  • Taking advantage of the ‘try-before-you-buy’ philosophy.
  • Building a solid returns policy.

Read more »

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