Knowledgebase: Customers
What Are My Customer Export Options?

In the Export/Import section of your customer menu, you can generate CSV format files of your customer information. Similar to the Product and Order CSV exports, these files can be edited and imported back to your store as needed.

Export

First, log into your 3dcart Online Store Manager and, using the left hand navigaiton menu:

  1. Go to Customers >Customer List
  2. Look towards the top right of the page and click on "Export/Import"

This page will allow you to view your customer export options.  Along the left hand side of the page you will see your Export options. These are:

  • Newsletter Emails Export
    Allows you to export, review and edit a CSV file of all the email address that have subscribed to your newsletter.
  • Customers Export
    Allows you to export a complete listing of all your customer login records (both active and inactive) into a CSV file. You can also export the list by customer group and/or alphabetically by their First Name.
  • Blacklist Emails Export
    Allows you to export a list of customers who have opted out of receiving your newsletter emails by unsubscribing on your site.
  • Reward Points
    Allows you to export a list of customers who have accrued reward points and what their respective points are.

Additional Information
To clarify, the exporting of your data will not remove it from your store's database.  As with all 3dcart export options, the data will still remain in your store.  You'll just be exporting it for the CSV file that is generated for you.

Import

Along the right hand side of the page, you will see the customer Import options. These are:

  • Newsletter Email Import
    Allows you to import email addresses to your store for newsletters.  
  • Blacklist Emails Import
    Allows you to import emails for customers who have asked to be unsubscribed from your mailing lists
  • Customer Import
    Allows you to import updated and new customer records to your store.
  • Reward Points
    Allows you to import reward points for your customer records as needed.

Note:
After exporting your CSV files, you can make edits to them and upload them using their respective import functions. This however, only applies to editing existing records. To add new customers to the respective lists, it is best to use each function's resepctive "Sample File," which is located on each heading.

This is usually most necessary when adding new customer records to your store using the Customer Import function.


Additional Information
The actual import/export process takes place "behind the scenes" of your store's software to prevent it from interfering with your store's active processes. By allowing the function to work in the background, you can go to other pages of the admin and still work on your store while importing or exporting large files.

During the process, you will be taken to the Import/Export Status page which will display a grid layout of your recent imports and exports. The progress column will show you the progress of the import.

At the far right of each grid item will be an action wheel that contains the following options:

  • Download: Allows you to download the CSV file after a successful import/export
  • Notify Me: For larger, more time consuming files; this option will let you input your email address so that you will receive a notice once the import/export is complete.
  • View Log: Allows you to review the log of the import/export so you can see how many items were updated, inserted or if any records failed.
  • Cancel: Allows you to cancel an impending import/export
  • Retry: If for some reason the import/export fails, you may use this option to attempt a retry of the file.
  • Delete: Use this to delete the record altogether from the status page.

This will be present in all of the store's Export/Import functions.

Note
Please make sure your store's secure URL is pointing to your 3dcart store.


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