Knowledgebase: Email
How do I resend order status emails to customers?

Your 3dcart store can automatically email shoppers as their orders move from one status queue to the next. For example, as a new order comes in and is processed, you may place it into the "In Process" queue. When this occurs, the store can send them an email notification of the status change.

Additional Information:
The automatic emails can be enabled in the Settings =>General =>Store Settings section of your Online Store Manager. Once there, click on the "Checkout" tab located along the top and scroll down to the bottom of the page towards the "Send order alert email address" section.

Place a mark in the checkbox for each order status that you would like an email to be generated for.

Re-Sending Order Emails

If, for some reason, your customer does not receive an order status email, you can re-send it to them through your Online Store Manager, using the following steps:

  1. Go to Orders and search for the order that needs to be re-sent
  2. Click on the order's invoice number to open up the order
    You can also look to the far right of the order and click on "Action ->Edit"
  3. Click the Actions button dropdown located towards the top right of the page
  4. Select the "Customer Email" link
  5. Click Send

Your 3dcart store will then re-send the email to the customer's email address.

Tip:
If your customer still cannot recieve the emails, be sure to check the email address they used when placing the order. It could be an older email address or perhaps it was mistyped.


Help Desk Software by Kayako fusion