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Jan
22
How to Handle GDPR Customer Removal Requests
Posted by [email protected] (Gonzalo Gil) on 22 January 2019 11:00 AM

Your European customers may have a right to be forgotten, making your business responsible for capturing, tracking, and logging any valid removal requests.

The European Union's recently enacted General Data Protection Regulation (GDPR) requires businesses to erase an individual's personal data upon request when certain circumstances apply.

This right to erasure or right to be forgotten is found in Article 17 of the GDPR. While there are some exceptions — for the completion of a contract, regulatory requirements, legal cases, and the public interest — much of the time a customer from an EU member state can simply ask to be forgotten, and your ecommerce business will need to comply with the GDPR requirements "without undue delay."


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