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8 Customer Service Keys Unique to E-Commerce
Posted by Stephanie Jones on 16 September 2020 10:00 AM

When you think about customer service, you probably picture a help desk at a big-box retailer. But as more commerce is conducted online, it looks more like chat windows and widgets.

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How Customer Satisfaction Impacts Retention and Revenue
Posted by Sona Pisova on 20 August 2020 10:00 AM

Customer satisfaction is closely correlated with customer retention and revenue. Any business that wishes to continuously improve its sales and achieve new sales KPIs needs to adopt a customer-centric culture within its organization.

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Why You Should Use Instant Messaging for Customer Service
Posted by Erez Hadas-Sonnenschein on 27 July 2020 10:00 AM

There are many solutions out there that offer you a way to integrate Live Chat support onto your website. However, none of them are really designed for small or medium-sized businesses.

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How to Increase Sales by 30% With CRM Software
Posted by Jessica Grioua on 12 June 2020 10:00 AM

If you’re running a business, you’ve likely compiled a list of overall goals that mean success to you. For most businesses, one of the most prominent goals is to increase your sales. While there’s several ways to do this, one of the most surefire ways to both boost your sales and make your customers happy in the long run is by implementing CRM software. This is especially crucial if you’re running an eCommerce business, which lacks the important face-to-face interaction that brick-and-mortar businesses benefit from.

Today, let’s dive into how you can boost your sales, productivity, and customer satisfaction all by implementing a CRM system into your business.

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The Best CRM Software for eCommerce
Posted by Jessica Grioua on 08 June 2020 10:00 AM

At the core of every online business is its customers. Because the nature of eCommerce is entirely virtual, it’s vital that you go above and beyond to cater to every customer on as personal a basis as possible to make up for the lack of physical interaction. This is where customer relationship management comes in: by combining your customer’s behavioral data with their order history, you can put a face to every transaction and communicate to them with that advanced knowledge.

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Top 10 Best Customer Feedback Tools for Your Website
Posted by Jessica Grioua on 29 May 2020 10:00 AM

Have you ever wondered what your customers think about your business, products, or services? Gaining this valuable information isn’t as simple as asking every customer one-by-one what they thought of your business – especially if you’re running a larger eCommerce operation. Not to mention, manually collecting customer feedback can result in a plethora of unorganized text and numbers that can be impossible to sift through and gain meaningful insight from. That’s where customer feedback tools come in: these tools are automated, organized ways to collect quantifiable feedback that your entire team can use.

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