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Oct
17
The 10 Best Help Desk Systems for Online Customer Support
Posted by [email protected] (Jimmy Rodriguez) on 17 October 2020 09:31 AM

Every business understands that, without its customers, it would fail. Of course, that understanding doesn’t always translate into action, which is why so many businesses, both small and large, fail to prioritize customer service and the overall customer experience. When this happens, even huge marketing budgets and fantastic products can’t keep customers lining up for more. 


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Sep
26
The Importance of Having a Customer Retention Strategy
Posted by [email protected] (Jimmy Rodriguez) on 26 September 2020 12:10 PM

Keeping your competitive edge in this digital era takes careful planning and preparation to stay ahead. Consumers are continuously bombarded with advertisements and marketing schemes cleverly disguised to try and coerce them to leave their current company and choose the new option. 


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Sep
16
8 Customer Service Keys Unique to E-Commerce
Posted by Stephanie Jones on 16 September 2020 10:00 AM

When you think about customer service, you probably picture a help desk at a big-box retailer. But as more commerce is conducted online, it looks more like chat windows and widgets.


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Aug
20
How Customer Satisfaction Impacts Retention and Revenue
Posted by Sona Pisova on 20 August 2020 10:00 AM

Customer satisfaction is closely correlated with customer retention and revenue. Any business that wishes to continuously improve its sales and achieve new sales KPIs needs to adopt a customer-centric culture within its organization.


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Jul
27
Why You Should Use Instant Messaging for Customer Service
Posted by Erez Hadas-Sonnenschein on 27 July 2020 10:00 AM

There are many solutions out there that offer you a way to integrate Live Chat support onto your website. However, none of them are really designed for small or medium-sized businesses.


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Jun
12
How to Increase Sales by 30% With CRM Software
Posted by Jessica Grioua on 12 June 2020 10:00 AM

If you’re running a business, you’ve likely compiled a list of overall goals that mean success to you. For most businesses, one of the most prominent goals is to increase your sales. While there’s several ways to do this, one of the most surefire ways to both boost your sales and make your customers happy in the long run is by implementing CRM software. This is especially crucial if you’re running an eCommerce business, which lacks the important face-to-face interaction that brick-and-mortar businesses benefit from.

Today, let’s dive into how you can boost your sales, productivity, and customer satisfaction all by implementing a CRM system into your business.


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