RSS Feed
News
Jul
5
How to Use an Online Knowledge Base to Scale Your eCommerce Conversions
Posted by Hiral Rana Dholakiya on 05 July 2022 10:00 AM

Most buyers prefer to help themselves while shopping online and only reach out for assistance when they are stuck. If these buyers cannot quickly get answers to their concerns, they will ditch your store and shop elsewhere. As a result, providing them with the resources they need is a must.


Read more »



Jun
16
The Top 3 Ways to Succeed in Customer Communication
Posted by David Wachs on 16 June 2022 10:00 AM

Today, consumers are flooded with thousands of ads and messages streaming from multiple communication channels daily. More consumers are seeking out excellent customer experience from brands rather than specific features. Failing to deliver an outstanding customer experience will result in your clients switching to a competitor who would gladly provide what they are looking for.


Read more »



Jun
2
A Quick and Efficient Guide To Performing a Customer Experience Analysis
Posted by Jessica Day on 02 June 2022 10:00 AM

A fantastic customer experience can make or break a brand. No matter how amazing your product is or whether you’re offering lower prices than your competitors, a great customer experience often keeps customers coming back.


Read more »



Mar
22
10 Steps to Ensure eCommerce Post-Purchase Success
Posted by Rachael Verret on 22 March 2022 10:00 AM

You did it! You’ve received an order and your store has officially sold a product. That’s it, right? While receiving a paid order is the final step in the marketing cycle, it is the first step in a new consumer journey. For your business to succeed, you need to have a new set of protocols in place during this phase. 


Read more »



Feb
8
How to Set Up Proficient Customer Service For Your SaaS Business in 8 Steps
Posted by Lucy Manole on 08 February 2022 11:00 AM

The customer is king, and for SaaS companies, this rings particularly true. SaaS companies, or Software as a Service, provide on-demand software services that are usually licensed on a subscription basis (monthly, yearly, etc.).

The perfect example of a SaaS company is Netflix. Netflix users pay the company a certain amount each month for web-based services (streaming of movies, shows, etc.), following a fixed subscription model.

The industry has grown in leaps and bounds with easy access to the internet across the world and the increased use of mobile devices.


Read more »



Feb
3

Automation makes our lives easier and more convenient while allowing us to accomplish our goals in an increasingly efficient way. This is especially true for online business owners, who are constantly seeking ways to improve their operations and do more with less. That means automating where you can and constantly learning about the best tools to do so. It also means knowing how to implement those tools correctly so that customers are easily able to understand and use them. 


Read more »




Help Desk Software by Kayako fusion