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May
28
5 Benefits of Automating Your Customer Service
Posted by Tammy Wood on 28 May 2021 10:00 AM

The automation revolution is already changing the face of business. From retail to manufacturing and from healthcare to finance, few sectors have been left untouched. With the arrival of artificial intelligence (AI) and machine learning, the possibilities for the years ahead are almost endless.

What you might not have realized is that you can also automate many customer service tasks. The progress of automation in customer service has perhaps been slower than in some other sectors. Retailers – both bricks-and-mortar and online outlets – have been wary of making use of the technology.

There have been fears, for instance, that automated customer service is inevitably inferior and that it may cause customers avoidable frustration – thus leading them to take their business elsewhere. However, what we’ve seen over the last few years is that customer service automation can help both consumers and businesses at the same time.


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Mar
22
6 Ways to Prevent Buyer's Remorse and Encourage Customer Loyalty
Posted by Richard Conn on 22 March 2021 10:00 AM

At some point, every company faces the headache that is buyer’s remorse. It stands as an obstacle when we seek to build strong relationships between customers and our businesses. Buyer’s remorse lets you believe you have made a successful sale, only to find that your customer has flipped and is wanting a refund.


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Oct
17
The 10 Best Help Desk Systems for Online Customer Support
Posted by [email protected] (Jimmy Rodriguez) on 17 October 2020 09:31 AM

Every business understands that, without its customers, it would fail. Of course, that understanding doesn’t always translate into action, which is why so many businesses, both small and large, fail to prioritize customer service and the overall customer experience. When this happens, even huge marketing budgets and fantastic products can’t keep customers lining up for more. 


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Sep
26
The Importance of Having a Customer Retention Strategy
Posted by [email protected] (Jimmy Rodriguez) on 26 September 2020 12:10 PM

Keeping your competitive edge in this digital era takes careful planning and preparation to stay ahead. Consumers are continuously bombarded with advertisements and marketing schemes cleverly disguised to try and coerce them to leave their current company and choose the new option. 


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Sep
16
8 Customer Service Keys Unique to E-Commerce
Posted by Stephanie Jones on 16 September 2020 10:00 AM

When you think about customer service, you probably picture a help desk at a big-box retailer. But as more commerce is conducted online, it looks more like chat windows and widgets.


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Aug
20
How Customer Satisfaction Impacts Retention and Revenue
Posted by Sona Pisova on 20 August 2020 10:00 AM

Customer satisfaction is closely correlated with customer retention and revenue. Any business that wishes to continuously improve its sales and achieve new sales KPIs needs to adopt a customer-centric culture within its organization.


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