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How to Increase Sales by 30% With CRM Software
Posted by Jessica Grioua on 12 June 2020 10:00 AM

If you’re running a business, you’ve likely compiled a list of overall goals that mean success to you. For most businesses, one of the most prominent goals is to increase your sales. While there’s several ways to do this, one of the most surefire ways to both boost your sales and make your customers happy in the long run is by implementing CRM software. This is especially crucial if you’re running an eCommerce business, which lacks the important face-to-face interaction that brick-and-mortar businesses benefit from.

Today, let’s dive into how you can boost your sales, productivity, and customer satisfaction all by implementing a CRM system into your business.

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The Best CRM Software for eCommerce
Posted by Jessica Grioua on 08 June 2020 10:00 AM

At the core of every online business is its customers. Because the nature of eCommerce is entirely virtual, it’s vital that you go above and beyond to cater to every customer on as personal a basis as possible to make up for the lack of physical interaction. This is where customer relationship management comes in: by combining your customer’s behavioral data with their order history, you can put a face to every transaction and communicate to them with that advanced knowledge.

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Top 10 Best Customer Feedback Tools for Your Website
Posted by Jessica Grioua on 29 May 2020 10:00 AM

Have you ever wondered what your customers think about your business, products, or services? Gaining this valuable information isn’t as simple as asking every customer one-by-one what they thought of your business – especially if you’re running a larger eCommerce operation. Not to mention, manually collecting customer feedback can result in a plethora of unorganized text and numbers that can be impossible to sift through and gain meaningful insight from. That’s where customer feedback tools come in: these tools are automated, organized ways to collect quantifiable feedback that your entire team can use.

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Complete Guide to Processing Returns in Your Store
Posted by [email protected] (Christianna Cannon) on 26 May 2020 10:00 AM

No matter how careful you are to provide the highest-quality products and the best customer experience, returns are a fact of life in eCommerce. Even if your store policy completely forbids the return of any orders, you're still going to have situations where customers at least want to make a return and inquire about it. You're going to need a system in place to handle returns no matter what.

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How to Make Your Checkout Process ADA Compliant
Posted by Jessica Grioua on 24 February 2020 11:00 AM

Designing your website to be fully accessible to any customer, regardless of ability, is vital for providing the best customer experience possible. Not only does your online store have to be fully ADA compliant, but your checkout process must also be optimized with accessibility in mind. Many disabled web users rely on accessibility tools, like screen readers, to more easily navigate the web. By keeping these customers in mind, you’ll stay compliant with ADA standards and include all customers in your shopping experience. Let’s go through what ADA compliance means and how your online store can put it into action.

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How Are Chatbots Reshaping the eCommerce Industry?
Posted by Nikhil Bansal on 31 January 2020 11:00 AM

Call it a revolution or an intrusion, chatbots are here to stay. From top tier companies like Google and Amazon to smaller eCommerce companies, all have been actively deploying chatbots. Whether it is the customer support desk or the team communication process, chatbots have the potential to help with any department.

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