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How to Reduce Your eCommerce Return Rates
Posted by Zoe Devitto on 27 September 2021 10:00 AM

Ecommerce returns can slowly eat into your bottom line if you’re not strategically attacking them with post-purchase loyalty-building tactics.

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Online Reviews: 5 Steps To Improve Yours in a Month
Posted by [email protected] (Guest Author) on 21 July 2021 10:00 AM

Your word as an online seller will always have limited power. No matter how big your operation becomes and how firmly you fix your brand in the minds of your target audience, every claim you issue about your products will be taken with more as grain of salt — and it’s all due to your obvious bias. You want people to buy from you, so of course you’ll have good things to say about your value propositions, and of course you’ll hide all the negatives.

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49 Customer Feedback Questions You Can Ask to Get Genuine Answers
Posted by Kashyap Trivedi on 23 June 2021 10:00 AM

Customer feedback is truly the backbone of a thriving business.

A customer review alone is not sufficient – but a positive customer review has become vital in the decision-making process. In fact, a majority of customers are looking for 4 out of 5 stars, because negative reviews are driving factors.

The writing is on the wall: Customer reviews not only instill trust among users but can also positively impact your business's bottom line.

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5 Benefits of Automating Your Customer Service
Posted by Tammy Wood on 28 May 2021 10:00 AM

The automation revolution is already changing the face of business. From retail to manufacturing and from healthcare to finance, few sectors have been left untouched. With the arrival of artificial intelligence (AI) and machine learning, the possibilities for the years ahead are almost endless.

What you might not have realized is that you can also automate many customer service tasks. The progress of automation in customer service has perhaps been slower than in some other sectors. Retailers – both bricks-and-mortar and online outlets – have been wary of making use of the technology.

There have been fears, for instance, that automated customer service is inevitably inferior and that it may cause customers avoidable frustration – thus leading them to take their business elsewhere. However, what we’ve seen over the last few years is that customer service automation can help both consumers and businesses at the same time.

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6 Ways to Prevent Buyer's Remorse and Encourage Customer Loyalty
Posted by Richard Conn on 22 March 2021 10:00 AM

At some point, every company faces the headache that is buyer’s remorse. It stands as an obstacle when we seek to build strong relationships between customers and our businesses. Buyer’s remorse lets you believe you have made a successful sale, only to find that your customer has flipped and is wanting a refund.

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The 10 Best Help Desk Systems for Online Customer Support
Posted by [email protected] (Jimmy Rodriguez) on 17 October 2020 09:31 AM

Every business understands that, without its customers, it would fail. Of course, that understanding doesn’t always translate into action, which is why so many businesses, both small and large, fail to prioritize customer service and the overall customer experience. When this happens, even huge marketing budgets and fantastic products can’t keep customers lining up for more. 

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