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Jun
8
The Best CRM Software for eCommerce
Posted by Jessica Grioua on 08 June 2020 10:00 AM

At the core of every online business is its customers. Because the nature of eCommerce is entirely virtual, it’s vital that you go above and beyond to cater to every customer on as personal a basis as possible to make up for the lack of physical interaction. This is where customer relationship management comes in: by combining your customer’s behavioral data with their order history, you can put a face to every transaction and communicate to them with that advanced knowledge.


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May
29
Top 10 Best Customer Feedback Tools for Your Website
Posted by Jessica Grioua on 29 May 2020 10:00 AM

Have you ever wondered what your customers think about your business, products, or services? Gaining this valuable information isn’t as simple as asking every customer one-by-one what they thought of your business – especially if you’re running a larger eCommerce operation. Not to mention, manually collecting customer feedback can result in a plethora of unorganized text and numbers that can be impossible to sift through and gain meaningful insight from. That’s where customer feedback tools come in: these tools are automated, organized ways to collect quantifiable feedback that your entire team can use.


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May
26
Complete Guide to Processing Returns in Your Store
Posted by [email protected] (Christianna Cannon) on 26 May 2020 10:00 AM

No matter how careful you are to provide the highest-quality products and the best customer experience, returns are a fact of life in eCommerce. Even if your store policy completely forbids the return of any orders, you're still going to have situations where customers at least want to make a return and inquire about it. You're going to need a system in place to handle returns no matter what.


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Feb
24
How to Make Your Checkout Process ADA Compliant
Posted by Jessica Grioua on 24 February 2020 11:00 AM

Designing your website to be fully accessible to any customer, regardless of ability, is vital for providing the best customer experience possible. Not only does your online store have to be fully ADA compliant, but your checkout process must also be optimized with accessibility in mind. Many disabled web users rely on accessibility tools, like screen readers, to more easily navigate the web. By keeping these customers in mind, you’ll stay compliant with ADA standards and include all customers in your shopping experience. Let’s go through what ADA compliance means and how your online store can put it into action.


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Jan
31
How Are Chatbots Reshaping the eCommerce Industry?
Posted by Nikhil Bansal on 31 January 2020 11:00 AM

Call it a revolution or an intrusion, chatbots are here to stay. From top tier companies like Google and Amazon to smaller eCommerce companies, all have been actively deploying chatbots. Whether it is the customer support desk or the team communication process, chatbots have the potential to help with any department.


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Jan
15
Every Day is Get to Know Your Customers Day
Posted by [email protected] (Jimmy Rodriguez) on 15 January 2020 11:00 AM

The nature of how we do business has changed a great deal throughout history, especially with the advent of eCommerce, but one thing has always remained most important: building long-lasting customer relationships. Happy customers provide repeat sales, positive word of mouth, and countless other benefits without which a business can't survive.


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