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Customer Education: The Missing Piece to Your eCommerce Strategy
Posted by Jessica Day on 25 August 2022 10:00 AM

Customer education is becoming a high priority in business technology, especially for SaaS (Software as a Service) companies. The pace of advancement in business technology is rapid. New software and hardware options are always appearing, leaving even the most tech-savvy consumers confused.

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How to Use an Online Knowledge Base to Scale Your eCommerce Conversions
Posted by Hiral Rana Dholakiya on 05 July 2022 10:00 AM

Most buyers prefer to help themselves while shopping online and only reach out for assistance when they are stuck. If these buyers cannot quickly get answers to their concerns, they will ditch your store and shop elsewhere. As a result, providing them with the resources they need is a must.

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The Top 3 Ways to Succeed in Customer Communication
Posted by David Wachs on 16 June 2022 10:00 AM

Today, consumers are flooded with thousands of ads and messages streaming from multiple communication channels daily. More consumers are seeking out excellent customer experience from brands rather than specific features. Failing to deliver an outstanding customer experience will result in your clients switching to a competitor who would gladly provide what they are looking for.

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