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No matter the industry, success in the business world comes down to a company’s ability to serve and deliver value to the consumer.

To deliver this value, the team needs to understand their customers as best as they possibly can.

From their “on-paper” demographic information and their personality traits, to their personal and professional goals, to their tendencies and behaviors as a consumer, truly knowing your customers is the key to attracting, engaging, and retaining a loyal audience (and, in turn, enabling your business to thrive).

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How to Encourage Purchases from Different Types of Online Shoppers
Posted by Richard Conn on 15 March 2021 10:00 AM

Every company wants to be able to understand their customers. Insights and analytics help you to make more informed business decisions. But sometimes it isn’t as easy as just looking at and interpreting the numbers. Different consumers behave differently and eCommerce websites that only cater to one type of consumer can suffer in the sales department.

In this article, we have compiled the most common types of online shoppers and how you can specifically target each one.

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This year has seen the shift away from physical retail to online shopping accelerate by approximately five years, which means two things:

  1. More people are shopping online than ever before.
  2. More people are selling online than ever before.

Online retail has become incredibly competitive, making it more crucial and challenging to attract, convert, and retain customers. And, if you’re still using last year’s abandoned cart and customer recovery strategies, they’re now vastly out of date.

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Utilizing Micro-Conversions to Reel in Potential Customers
Posted by Ricky Wang on 26 November 2020 11:00 AM

Do you track micro conversions inside your business? It’s likely that you’re tracking big conversions. You know the ones I mean: completed customer forms and product purchases.

But what about the micro conversions that lead to those form completions or product sales? Tracking smaller conversions can actually tell you where your sales funnel needs the most work in order to become more effective.

Now, you’re probably wondering what smaller conversions you should track. That’s a great question!

In this article, I’ll be detailing the most important micro conversions to track. For now, let’s look at a few examples:

  • Blog post comments
  • Products added to the cart
  • Page views
  • Followers on social media

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9 Powerful Ways Social Proof Can Grow e-Commerce Conversions
Posted by Julia Samoilenko on 16 November 2020 11:00 AM

Chances are, you have already tested dozens of conversion rate optimization tricks. And, more than likely, you’re not satisfied with the results. Why? The truth is the e-commerce niche is over-crowded: there are thousands upon thousands of people who are already doing the same.

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The Anatomy of an eCommerce Buyer's Journey
Posted by Mehdi Hussen on 21 October 2020 10:00 AM

In 2019, global eCommerce sales passed $3.53 Trillion. By 2022, this number is expected to double. Pandemic or no pandemic, eCommerce is on a roll. It has become a necessity for our generation — almost like electricity. The comfort of having anything and everything from safety pins to airplanes (yes, you can!) bought from the comfort your home or anywhere you are is akin to an old sci-fi tale coming true.

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