How do I Split a Shipment?
Shift4Shop provides you with the ability to split your shipment into multiple shipments and track them with the Split Shipment option. This can be useful in situations where you have most of the items in the order on hand, but need to split one or more items into their own separate shipments.
The message will display via your browser and look like the following image:
If the order is made up of separate products, your cart will split the item away from the order. However, if the order being split is multiple quantities of the SAME item, the cart will split the order into two shipments as equally as possible. For example, if the order is for 5 of a single item, the cart will assign 3 items to one shipment, and 2 to the other. This can be edited and saved after the order is split to accommodate the specific needs on the order by clicking on the "Ship #" links for each split.. (i.e. 1 item to Shipment 1, 4 items to shipment 2, etc)
After the split portion of the order is shipped, you will notice the shipment's icon changes
Split Shipment to Multiple Addresses
With the Split Order function, you can also split the shipment to go to a different ship to address altogether. For example, the customer contacts you and says they need to have some of the items shipped to a different location.
To do this,
For orders that need to be shipped to multiple locations, a better solution would be to enable the "Mulitple Ship To" feature on your Shift4Shop store. This way, the customer can specify the shipping addresses on a per product basis when placing their order. Please have a look at our Knowledge Base Article on enabling and using the "Multiple Ship To Addresses" by clicking here.