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Processing Your eBay Orders
Once you have successfully given your store access to the eBay API, configured your eBay Integration settings, created your eBay Listing Templates, and listed items on your eBay account, you will then be ready to process your eBay orders.
As orders and auctions are completed on your eBay listings, the integration will also bring those orders into your Shift4Shop store's Online Store Manager. Once in your Shift4Shop store, you may review, process and ship your orders as usual.
Note
If you've configured your settings to also pull all of your ebay orders, the system will also import your non-Shift4Shop orders as well (up to 90-days) into the Shift4Shop Online Store Manager.
To see all of your eBay orders:
- Log into your Shift4Shop Online Store Manager
- Using the left hand navigation menu, go to Modules
- Use the search bar at the top and search for "eBay" to view and expand the eBay module
- Click on "Manage Listings"
- Look to the top right and click on the "Show eBay Orders" button to view all orders.
To see individual listing eBay orders:
- Log into your Shift4Shop Online Store Manager
- Using the left hand navigation menu, go to Modules
- Use the search bar at the top and search for "eBay" to view and expand the eBay module
- Click on "Manage Listings"
Here you will see a page displaying all of your current and historical listings on eBay.
- If you have many listings, you can use the page's search filter at the top to narrow your view of the listings based on status, keywords, or specific date ranges.
- Furthermore, as the listings are displayed, they can be sorted by the name of the product, number of bids, listing type, dates and statuses.
- You also have the ability to end or re-list items as needed, directly from this page.
- Click on a listing to review its information.
As orders for the item are placed, they will appear at the bottom of the listing information page. Clicking on the order invoice number(s) will take you directly to the order.
Clicking on the "Refresh data from eBay" button at the top right will update the listing information and orders from eBay.
Additional Information
The automatic updates from eBay occur once every hour. The "Refresh data from eBay" will update on demand.
Once there, you can review, process and ship the order as usual to fulfill it. As the order's status is updated, it will then reflect as such on the item listing information page.
Additional Information
You can also process eBay orders from your regular order status queues. All orders originating on eBay will be displayed in your order queues with the prefix "eBay" before the invoice number.
Keep in mind however, that your store will not send emails to customers when the imported orders are processed and shipped. This is due to restrictions set forth (by eBay) preventing their customers from being contacted from 3rd party channels. Notifications sent to customers regarding their orders must be done through the originating interface - in this case, from eBay directly.
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