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FedEx has recently deployed upgrades to their shipping integration. While this will not disrupt merchants who are already connected, you are recommended to upgrade to the new integration as soon as you are able to.
Important:
This article is only for merchants who had previously connected with FedEx for shipping calculation. If you have not connected, please refer to our article here.
To Upgrade to the New FedEx Integration
- Log into your Shift4Shop Online Store Manager
- Using the left-hand navigation menu, go to Settings > Shipping
- Click on the "Edit Settings" button located under Shipping Settings
- On the Shipping Settings page, locate FedEx under Real-Time Shipping Settings and click “Show Credentials”
- Click "Upgrade to FedEx OAuth" at the bottom of the modal window.
- Following this, accept the FedEx EULA agreement
- Finally, complete the required multi-factor authentication (MFA) with FedEx
FAQ
Do I Have to Upgrade?
Yes, and you should do it now. There is no final shutdown date for the legacy FedEx integration, but that doesn’t mean it’s safe to wait. FedEx has placed the legacy integration in containment and only provides support for critical issues. Fixes, improvements, and routine help are no longer available. Because it’s no longer actively maintained, the legacy integration can fail without warning, and an outage could stop your store from generating shipping rates and labels. Upgrade as soon as possible to avoid disruption to your orders and your customers.
Will my Shipping Rates Change?
No. Your rates will be the same as they are in the legacy integration.
Do I need new credentials?
No. The upgrade process will use your existing account.
I'm having issues with verification, how can I proceed?
FedEx's multi-factor authentication (MFA) offers multiple different verification methods. Please ensure that you are entering the same information that is on file with their services. If you experience issues, FedEx's support can better assist.
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